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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1409 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the Mate (2018) Item Tracker 4-Pack for its convenience and practicality. Many appreciate the replaceable battery feature, and find the setup process easy. Customers also find the item trackers useful in locating their belongings, especially keys. However, some customers have concerns about the range of the trackers, connectivity issues, volume, size, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,409 reviews
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Great Smart Tracking with Low Cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to keep track of important items like keys, bags and wallets. But on top of that, it is bi-directional! If you lose your phone but have your Tile, you double tap the button on the Tile and it will make your phone ring even if it's on silent. Perfect for when you lose your phone between the couch cushions! The new Tile Mate's also have replaceable batteries so they do not go obsolete in a year. I reccomend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Range

    Rated 5 out of 5 stars

    Great TV remote finder!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these. One for my TV remote and one for my Roku remote. My kids kept dropping remotes in the couch and we could not find them for days or weeks at a time. I bought these and the special stick on pads. It has helped us find the remotes many times since. Tile even sends replacement batteries when their software realizes it is running low. It can also reverse track your phone with the Tile app which is cool.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Works as stated on box

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Tiles are absolute life savers! They have helped me find my keys when I'm in a pinch. The only downside is that you have to be pretty close to them and sometimes it takes a while for your phone and the tile to connect so that you can find whatever your tile is attached to. If you want to find your phone with the tile you always have to have the Bluetooth and location on at all times otherwise you won't be able to make your phone ring. It works great for finding keys, so if that's what you need then this is the product for you.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Range

    Rated 5 out of 5 stars

    Great for College students!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm moving away to College in a couple of weeks and I wanted to make sure that I have something that can keep track of my bag and laptop in case I lose it. With this four-pack, I have the comfort of putting a tile in my backpack, on my keys and laptop, and to have a spare one in case I need it. I also love the fact that they have a removable battery because I can be sure that if they die I can just replace the battery and use it for years to come!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 4 out of 5 stars

    Time saver!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my aunt who has a bad habit of misplacing her keys. She’d spend hours searching the house inside and out for them. The Tile is easy to pair and set up while the app was easy enough for my aunt to use. She hasn’t lost her keys since. This new version features a removable battery unlike the previous models, so you could potentially use this for many years to come. I ended up buying a set for myself to use for my Nintendo Switch pouch.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound

    Rated 5 out of 5 stars

    I forget my wallet all the time

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife got this for me. I lose my wallet and I typically get mad at her which makes no sense but that is how we roll. The idea for this is so simple and genius that this should have been in the market a long time ago. We pull the app on the phone and tell my wallet to make a noise and it does. The additional feature is that you can do the reverse. Press the button the tile and your phone makes a sound. So cool!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Range

    Rated 5 out of 5 stars

    Great for finding everything

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used Tiles for several years and they are great, especially now that you can replace the batteries instead of throwing the tiles away after about a year. I have one on each set of our keys and even taped one to our daughter’s remote for her tv. Works perfectly. Upgrade to Tile Premium in the app and get better locating service, free battery replacement and other perks.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Great for lost keys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I seem to lose my keys alot, which was the main reason i purchased these tiles, now i dont have to search and search for them, all i have to do is ring them from my phone. Ive also lost my phone a couple times and now all i do is press the button on my tile and bammm..my phone is found. These also work well in tracking my family...lol

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Never lose your keys again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife because she is always losing her keys and it was an amazing purchase. All you have to do is use the app on your phone and you can track whatever this is connected to. A surprise benefit is that you can also use the physical tile to find your phone if you lose that so it works both ways. If you want to make sure you don't lose something, get one of these and never worry again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    So Helpful

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These make everyday life much more simple. If you have kids or a husband that keep hiding your keys, you need one of these. Not only do they help you find your keys but also in reverse you can find your phone by pressing the tag button. it also has a map showing the last place your keys were found. This works with alexia so you can say "alexia find my keys" and she will find your keys

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Size

    Rated 5 out of 5 stars

    Great fro tracking keys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small enough to attach to a key ring. It has replaceable battery. Easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    A good way to find your personal items.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on sale and it's a terrific bargain. I like that you can change the battery when it's exhausted. Set up is easy after you download the Tile app. I got one because one day I misplaced my wallet and couldn't find where it was. It also has a feature that will sound your phone in case you can't find it by pressing the built-in button.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 4 out of 5 stars

    Perfect for the forgetful person

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Losing your keys is always a pain. Kids are demons who love to get there mitts on every thing. That said wallets, keys, and anything you want to put these on are easily found. Using the app to ring specific items you're searching for. Also being alerted if you walk away from the item or it leaves your location helping to recover lost or stolen items is never easy or fun but made way faster with these.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Range

    Rated 4 out of 5 stars

    Tracker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Purchased some tile trackers from Best Buy to replace my old ones. I was happy to see that now they are offering units with replaceable batteries. I’ve use these for a few years now and I recommend them. I have been able to find lost keys, wallets, and I put one in my backpack. I’ve also shared them with my family and they have found them useful as well. The deal at Best Buy is as good at least as you’ll get anywhere else.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Tile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these!!! I was constantly losing BOTH my phone AND keys and with Tile, I now can find both. If I lose my keys I can use my phone and locate them and if I lose my phone I cans use the Tile button on my keys to locate my phone. One of the BEAT things EVER in your!!! Thank you for making my life so much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    A must have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently lost my keys in the house, and had my old tile on my keys. The battery died and it wasn't replaceable so I couldn't use it unless I bought another. I am so glad tile listened to it's users and finally made one where the battery is replaceable! It works amazing to find my keys or phone and I can change the battery whenever I need!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 4 out of 5 stars

    Pretty cool little gadget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas gift for my wife who seems to misplace things on the regular. We put it on her keys and already had to use the tile to find them and it worked great. Also your phone becomes a tile as well so if you lose that, you can use your tile to ring your phone. We will see how long the battery lasts. That was the only knock on the product was the battery could not be replaced,

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound

    Rated 4 out of 5 stars

    Works Much Better than Old Mate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new 2018 Tile Mate is wat better than the old one. It’s much more reliable, I’ve had issues having the old one ring consistently. Especially the Sport!!! It louder than than the old one, still wish it was louder and had a volume setting. The old one was way to low, if it was under a blanket or something, it was hard to find. And the Replaceable Battery is a huge bonus.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size, Sound

    Rated 5 out of 5 stars

    Great tracker.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Nice size. Easy to use. Easy to hear.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Find it all!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these! I have them on all of the items I lose a lot, which is everything. I have one on my keys, phone, cup, remote control, gate opener, etc. I can control it all from my phone app. It’s so easy to find everything. They work just as described and are so helpful!

    I would recommend this to a friend
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