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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 103 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.2 out of 5 stars

  • Maneuverability

    Rating 4.4 out of 5 stars

  • Ease of Assembly

    Rating 4.4 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers consistently note the A10 Hero Cordless Stick Vacuum's lightweight design and ease of use, praising its strong suction and useful attachments. Many appreciate its quiet operation and powerful performance for its size. However, a common concern is the battery life, with some users wishing for longer run time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 103 reviews
  • Rated 4 out of 5 stars

    One satisfied customer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing... its amazing! Would recomend to others

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Recommend for people with no pets or kids

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my grandma, I give it 3 stars because i crumbled some cereal on the floor and it pushed it around did not pick up the cereal but my grandma insisted on keeping it saying she is by herself with no animals or kids so it will be fine .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not much suction power

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this mainly for vacuuming my bathroom tile floor but wanted to be able to vacuum the carpet in my closet and bedroom, as well. It did an ok job with the tile floor but it barely had a suction on the carpet. The "bristles" on the vacuum are so tiny that it barely "swept" the carpet. I felt like it wasn't cleaning it at all. I have a Bissell 2 in 1 and it works so much better with suction power on the carpet. I really wanted this to work because it appeared to be a better vacuum at the regular price (I purchased on a deal of the day so got $50 off the regular $199 price) I sadly had to return and purchased the same Bissell 2 in 1 cordless vacuum that I currently have in another part of my house.

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Kdbenson, thank you for reaching out. We are so sorry your cordless vacuum was not working properly, and you had to return to the store. We would love to learn more from your experience. If you get some time, please contact our Customer Service team. The A10 Hero features a powerful 350W motor and 105W of suction power which is great for grabbing dirt and pet hair from hard floors and carpets. Again, we are so sorry this was not your experience! The A10 Hero comes with a 2-year warranty that we stand behind 100%. Customer Service can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email them at [email protected].

  • Rated 5 out of 5 stars

    Awesome cordless vacuum!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the Tineco A10 Hero. Works great on our new carpet! Our Dyson was not recommended for it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cordless Vac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the vacuum but only after 2 weeks the Max button stopped working. The good thing is I reached out to Tineco and they are replacing the main unit. Other than that, the vacuum is awesome!

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Hi Armand88, so happy to hear you're loving your A10 HERO! We're sorry to hear that the MAX button quit working, but we're glad that our customer service team solved your issue and are replacing the main unit. Welcome to the Tineco family!

  • Rated 5 out of 5 stars

    Awesome stick vac for every day use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just my favorite tool to keep up with my little fur babies!! It wont let me add a oic but the blue on white is really nice too!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to clean my cars. It works but does not have strong enough suction. Battery does not last longer than 15 minutes. So I wouldn't recommend I.

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Normaluser, thank you so much for reaching out about your A10 Hero. We are so sorry there is a suction issue with your cordless vacuum but please let us help fix or replace it. The A10 Hero comes with a 2-year warranty. Please give our Customer Service team a call at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email them at [email protected]. Thank you again Normaluser for reaching out, and we hope to hear from you soon!

  • Rated 5 out of 5 stars

    Love cordless

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great love not worrying about having a cord just pick it up and go

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Bad Vacuum

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad battery life. Only last 10mins to vaccum. Poor device

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Poordevice, thank you so much for reaching out about your A10 Hero! We are so sorry you are not satisfied with your cordless vacuum. When you get a moment, please contact our Customer Service team with more details about your situation. There may be an issue that we can help fix or replace. Your A10 Hero comes with a 2-year warranty. Our Customer Service team can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email them at [email protected]. Thank you again Poordevice for reaching out, and we hope to hear from you soon!

  • Rated 5 out of 5 stars

    Nice suction

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tineco is light weight, and very durable. I would purchase this vacuum again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is a great value. Works very well and has good battery life. Would recommend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TINCO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t work as well as I had hoped on carpet :( I think it’s more for laminate floors.

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thanks for sharing your feedback. We are sorry that you are having trouble with your A10 Dash. Our A10’s is designed to work well with hardwood floors and low-pile carpeting. If you are needing a deeper suction, we would recommend trying our A10 Spartan instead. If you continue to have issues, please reach out to our customer service team and they can assist you from there: [email protected]

  • Rated 5 out of 5 stars

    Very nice, light weight vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente and quality product. .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Simple cleaning

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not for a big cleaning Works perfectly for light cleaning

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good but not reliable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That’s good for couple weeks. I really enjoyed for a month but then 2 issues: Start button didn’t stay on and max bottom stopped working. Decided to return before major issues.

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Dear Customer,

      We are really sorry for your unhappy experience. In this case, please kindly contact us via our support email or just give us a call during 9 am to 6 pm from Monday to Friday (CST) to identify the root cause. Hope you have a nice day.

      Best,
      Tineco Customer Service

  • Rated 1 out of 5 stars

    Tineco Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down worst vacuum I’ve ever purchased. I bought this for a quick cleanup vacuum during the week to save time. I spend more time frustrated why it won’t pick things up then anything. It will suck stuff up until you turn it off and then it just all falls out the bottom. We cleaned it, taken the filters out and cleaned them, searched for something clogging it up and so far nothing. Very frustrating.

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Dear customer,

      Please accept our sincerest apology for your negative using experience. Based on your review, we understand you are now having a low suction issue. Could we know how long have owned this vacuum? It'd be best for you to contact us Tineco customer service team as we will provide most professional assistance for you. We guarantee we will help you resolve the issue as soon as possible.
      Email: [email protected]
      Phone: 1-855-292-8864 (Toll-Free) Mon. – Fri. 9 a.m. – 6 p.m.

      Best,
      Tineco Customer Care

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Don’t buy it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn’t live up to the hype, suction was that great on carpet and the battery life is horrible. Don’t waste your money.

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Hi Dress1035, we're sorry that the A10 HERO didn't meet your expectations. We hope you give Tineco another try in the future.

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Buy a corded Shark instead

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Died less than one year later. Company sent a new base unit, replacement did not function either.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery only lasts 25 minutes at most. Wish I would’ve researched it more!

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      We're sorry to hear that you're disappointed in the battery life of the A10 HERO. The A10 HERO's battery lasts up to 25 minutes in normal mode. You can purchase additional batteries to extend the runtime of your A10 HERO.

  • Rated 1 out of 5 stars

    Don’t Buy Don’t buy WASTE OF MONEY

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this in October, exactly 2 months after and only used like 5 times, the vacuum stop working. Call the support whoever was talking to me don’t even let me finish talk and just told me that the only thing it was bad with the vacuum was the charger, so they will send me another one. And guess what? I received and still don’t work

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Hi Carlos, thanks for your feedback on your A10 Hero. We are terribly sorry that your vacuum stops working. If there's nothing wrong with your adapter, we will help you replace the battery or the main body to solve the issue. Please trust us that we will keep following your issue until it's solved. We are also willing to accept your suggestion of our customer service. We are always looking for improvements! Thanks again for your kind patience and understanding.

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