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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.3 out of 5 stars with 33 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.9 out of 5 stars

  • Maneuverability

    Rating 5.0 out of 5 stars

  • Ease of Assembly

    Rating 5.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are impressed with the Pure One S15 Flex Smart Stick Vacuum's powerful suction and long battery life, finding it effective for various cleaning tasks. Many appreciate the wide array of attachments for versatile cleaning, and the ease of use on different surfaces. However, some users find the vacuum somewhat heavy, impacting extended use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-33 of 33 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing vacuum and does everything it is supposed to do!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great if you have animals

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, picks up hair, I have a dog and two cats.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vacuum. The power is perfect and the no tangle brush is amazing.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Scammed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum was “delivered” but never was and I am still being charged. Shame on Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you for reaching out and sharing your experience with us. We’re sorry to hear about the delivery issue you’ve encountered, and we understand how frustrating this situation must be. We take your feedback seriously and are committed to using it to continuously improve our products and services.

      Based on your description, it seems that the vacuum was marked as delivered but never actually arrived, and you are still being charged for it. We apologize for any inconvenience this has caused.

      We’d love to assist you further in resolving this issue. Please reach out to our customer service at [email protected], via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to provide you with the support you need and to help address any concerns with the retailer.

      Thank you for giving us the opportunity to address this situation, and we hope to resolve it promptly for you.

  • Cons mentioned:
    Weight
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Want to Love it but only Like it

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first stick vacuum. Before this I had a Dyson upright and 2 robot vacs which I love having. Soo far the Pure One S15 Flex has been a good choice. This vacuum is terrific in many ways but also has some dissapointing limitations. Pros: - Power management -- this ramps up the speed when you are in areas where it finds more dirt. This sounded like a gimmick when I read about it, but in practice it's seemless and very effective, and I appreciate it given it helps with the balance between battery duration, vacuum cleaner weight, and suction power. Clever and well implemented. - Capably handles both carpet and laminate with no major problems. - Very maneuverable (much more so than my upright), which is handy as the edge cleaning isn't fantastic -- I can quickly shift to using the front of the vacuum where it's better. - Very easy to shift between hand-held and stick. I found myself doing that last time I vacuumed -- quickly switching at the end to get some places in-between the furniture and the wall. -Comes with an absolute ton of accessory items for any situation you may find yourself stuck cleaning. Cons: - Light, but not light enough. I can very comfortably wield this at length, but I'm a big guy. My wife, on the other hand, is more petite of maybe average height. I asked her if we might just use this at our new place and her response was that she likes it and will use it, but it's too heavy to clean a house with. Somebody needs to figure out how to mount the battery nearer the floor to maybe shift the center of gravity- that's the winner. - The connectivity is gimmicky and not useful. I don't need a different app telling me it's time to vacuum, or that I need to empty the thing, etc. I can't see this being useful for anyone. I HATE HATE HATE having to download an app for EVERYTHING you buy these days and many times will avoid a product if I have to do so, I don't want it & I don't want you monitoring my usage for your R&D development, No thanks! - The thing can't stand on its own. You're vacuuming around -- oh, here, let's shift that chair. Oh- where do I prop this thing up awkwardly while I do that? - I wish there were a good option for not mounting. - It's kind of pricey for what it is. This thing is as expensive as a Dyson upright. Anyway- bottom line is this: I like it and it meets our needs. The pros very much outweigh the cons in my situation, and the connectivity con is more like a feature nobody needs, where if I were to buy this again, I'd simply choose a less-expensive model without it (if that exists). In our new home this will handle stairs, spot cleaning, and single-room cleaning. I honestly prefer my robot vacs and only use this on the stairwell.

    I would recommend this to a friend
  • Pros mentioned:
    Led lights, Suction
    Cons mentioned:
    Weight
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Tineco has a Pure winner!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tineco Pure One S15 Flex Smart Stick Vacuum is a good machine and it is very appealing to they eye in white. I hadn’t heard of Tineco before trying this vacuum so I was quite skeptical. After trying it, I am impressed. For carpets, bare floors and furniture, this gets the job done and does it well. This can convert to a hand vacuum when needed for furniture, cars etc. They claim a charged battery can last up to 40 minutes of vacuum time - without using a power attachment, such as the vacuum head. When I vacuumed my floors, I got about 10-15 minutes of cleaning time on the auto setting. Auto allows it to switch between standard and Max power on its own. There is a sensor that adjusts the suction power according to the amount of dirt it detects so more dirt=more suction - automatically! That is a cool feature and supposedly saves on battery usage. If needed, for about $89, you can purchase a spare battery. The provided charging/storage base must be used to charge. This base allows it to stand up on its own without the need to attach it to a wall. Very convenient. This means you can place it where you want. This Tineco Pure One S15 comes with a ton of accessories including a flexible extension hose, flexible long crevice tool, a soft dusting brush, plus more. There is a color LED screen on the unit that provides information about the status of your vacuum and cleaning. For example it can show how much battery is remaining, how much dirt it is picking up and much more. The filtering system it has filters up to 99.9% of allergens. The vacuum can go flat and I was able get under my standing cabinets for those 2 year old dust bunnies. The main vacuum head has 5 LED lights that work very well. This vacuum has a persnickety on/off trigger that, for me, is located too close to the dust empty tab. I accidentally hit the trigger when I was dumping the bin. On the plus side, the trigger doesn’t need to be held and it is easy to press. It comes in at a shade under 7 pounds which is a bit heavy for me and prevents me from using it for an extended period and makes somewhat difficult for me to add/remove accessories and empty the dust bin. But it is a SUCKING BEAST and that means so much more to me! What the Tineco Pure One S15 Flex Smart Vacuum does, it does extremely well and that makes it a winner for me. I would recommend this vacuum to anyone wanting a powerful vacuum that really cleans.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Suction
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Good, Versatile, Modern Stick Vacuum

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tineco Pure One S15 Flex stick vacuum is a good, everyday, household vacuum. It is lightweight and the suction power is good. It is versatile and very quiet. It will lay flat to clean under beds, sofas, and other furniture. It can be converted into a handheld vacuum with the included attachment tools and brushes to clean above floor surfaces, furniture, and car interiors. It has a nice looking, weighted base that charges the vacuum and holds the attachments. I have used it on our hardwood floors, carpets, and the tiles floors in our kitchen. It does a good job in all areas. The vacuum holds a charge for about 30 minutes. It has a large, easy to read LED display that shows battery level, vacuum malfunctions, vacuum power level, and the amount of dirt that you are vacuuming up. There is a LED ring on the display that will change from red to blue as the floor is cleaned. It really helps to give you the confidence that the floor is clean. The vacuum can also be connected to your WiFi network through a downloadable phone app for additional diagnostic information about the operation of the vacuum. The vacuum can be put in AUTO mode that adjusts the suction power, based on the amount dirt, dust, and debris that it is vacuuming up. You can also manually set the suction power level, but I typically leave in the AUTO mode because it gives me longer runtimes with good results. It is very easy to clean. You empty the dust bin with the press of one button. There is a removeable washable HEPA filter and it comes with an extra filter that can be used while the other filter is drying after it is washed. It has a LED lighted, no tangle brush head that doesn’t get built up with long hair. Overall, it is a really nice vacuum with many modern features. It is versatile and lightweight with good suction and good battery life. The color LED display is the best that I have seen on a stick vacuum. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Truly a cleaning gem!!!!!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tineco: Pure One S15 Flex Smart stick vacuum cleaner is impressive when assembled. But the features that come with it or even more special. I was very impressed with the eye loop smart sensor technology that detects dirt and adjusts suction to complete the job. That would add to the motor life, which is a 500-watt motor. It also boasts cordless usage, which is always a plus, with an advertised 40-minute run time on one charge, mainly through the Iloop Smart technology. Included are an array of accessories that will add cleaning simplicity. Extension hoses to get those high corners in the ceiling and those high-up curtains. It also has flexible angle tubing for those tight spaces. And it can even run flat to clean under beds, couches, and other items you might not be able to move. The multitasker brush features LED lights for those dark corners. This one even converts into a hand vac for better mobility when cleaning. And with five-stage HEPA cleaning, care for better air quality for your entire family. All in all, they are very impressive vacuums. But it just Lacks a lot of onboard storage for debris which means constant emptying. And the battery it's long enough, but I won't say quite 40 minutes. But all in all still a unique vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Suction
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Sophisticated vacuum with versatile options

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pure One S15 Flex is the latest, sleek, and powerful stick vacuum cleaner from Tineco and my first time using a Tineco vacuum. The packaging is neat, the vacuum and all the components are compactly stacked. It is easy to assemble the entire unit and start using right away. Make sure to charge it completely before you start using it. The vacuum comes with a crevice tool, cleaning tool, multiple brush tools, extension hose, charging base. The brush anti-tangle brush is really good in making sure hairs are vacuumed and doesn't get tangled for easy cleaning. The charging base is a freestanding one, meaning you do not need to hang it on your wall and just keep it on the floor and plug in to a wall outlet. The suction power on it is pretty decent and works well on both hard floors as well as on carpets. The LCD display comes in handy when charging as well as when using the vacuum. It shows battery level, power level, dirt amount. You have the option to connect to Tineco app to track your cleaning progress and make any changes to your settings. The rechargeable battery is removable. I really like this option as you can buy a spare battery and not have to wait for hours between cleanings. The vacuum itself can run for up to 40 min if you use the iLoop mode. Otherwise, it will only last around 10 min or so. Keep in mind, this stick vacuum is not intended for cleaning your entire home at one go. If you are looking for a versatile stick vacuum with various accessories, this one is equipped to handle all your cleaning needs.

    I would recommend this to a friend
  • Pros mentioned:
    Attachments
    Cons mentioned:
    Weight
    Tech Insider Network Member

    Rated 3 out of 5 stars

    it's ok

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unboxing was a bit overwhelming when I opened it up and saw all the parts! Woah was there an extreme number of additional parts! I do like that the charger plugs into the base and the vacuum hangs onto the base using contacts so there's no plugging it in. I was only able to vacuum the living room before I had to charge it again. This battery drains very quickly. It's very top heavy. It is kind of expected given the battery and motor are with the handheld part of the unit but it's really heavy. The dust cup is also very tiny and has to be dumped very frequently. Slide-bar is great for pushing pet hair down and trying not to dump the cup so often, however I do believe this did contribute to the clog in the neck. Hair does get stuck in the neck of the unit. I had to dislodge it going into the nozzle at the top. Must use it on auto for the carpet. If you try to use max, it just sucks so much you can't push or pull it. There's no lift of the unit off the carpet to allow the beater brush to move/turn to dig into the carpet so that max mode is effeciently cleaning. Max mode will just suck into it so much, it won't allow movement around the room. It's great on hard floors. I like a few of the attachments. Crevas tool for edges and one of the brush tools for curtains The suctions great for dusting those. I connected to the app, but don't understand why it exists. Seems like a worthless feature. I've tried so many vacuums. This was not a favorite.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Very Very Impressive quiet machine.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will be my first time reviewing anything that Tineco has made. I have to say I was skeptical at first but once reviewed I am actually impressed. This is a cordless battery powered stick vacuum that is relatively light and easy to move around. Inside the box you'll find the following accessories: -Anti-Tangle Brush -2-1 Dusting Brush -Mini-Power Brush -Soft Dusting Brush -Crevice Tool -Hair Cleaning Tool -Charging Base -Flexible Long Crevice Tool -Multi-Angle Folding Tube -Flexible Extension Hose Out of the box the vacuum had about 85%, easy to know because it has a digital display on the top of the vacuum so you always know how much power you have left. I vacuumed my entire downstairs (minus area rug) with the vacuum and I was very impressed. We have all hardwoods and a few area rugs in my house. I decided to turn the lights off and use the bright LED light on the front to see just how much dust, crumbs, hair and nastiness that the vacuum would pick up. It did outstanding. There is a smart senor that turns from pink to blue when the floor is considered clean,I think this is relatively accurate from what I could tell. Not sure how it knows, but it knows. By the time I was done with the downstairs the battery had died on me. I placed it on the weighted charging base (awesome by the way) and it took right around 4 hours as the instructions noted. I used the auto mode to let the vacuum choose when to ramp up the amount of suction to use. The vacuum, while having good suction also seems much more quiet than competitors. When I tried vacuuming my medium pile rug, the brush shut off and suction ramped up which caused the battery to drop quickly. It was very hard to push on the rug. The head of the vacuum swiveled alot and it was hard to go in a straight line while using it on the rug. Pros: -Lots of attachments out of the box. -2 filters included. -Head of the vacuum is lower than all my other stick vacuums so it goes under lower areas like end tables. -Smart features that actually work. -Easy to empty dust bin. -LED light on front. -Removeable battery. Cons: -Vacuum is top heavy and does not lock in the up position. The weighted base needs to be backed up to the wall. -No way to turn off the brush. -Does not do well with medium-high pile carpet. -Head of vacuum feels loose and gets "squirley" when being pushed on carpet. Great for hard floors, not carpet. -Base only holds 3 extra attachments while the box contains more than 3. -Larger items just get pushed, not sucked in the vacuum. -Cost. I would recommend this item if your needs are for dust, hair and crumbs on hardwood floors. For sucking up anything larger or for prolonged use on carpet that thick, look elsewhere.

    I would recommend this to a friend
  • Pros mentioned:
    Suction
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Powerful Stick Vac

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second Tineco vacuum Ive owned and I'm really impressed with the products this company has been putting out. This stick Vac is packed full of useful features that are truly unique to this vacuum Usually when you buy a stick Vac you have to compromise suction or battery life, but not here. This vacuum has what's called iLoop, which somehow measures how dirty your floor is. I'm guessing by measuring how much dirt is in the tube. And it really works. I don't ever have to worry amor switching suction power. The vacuum does it for me. This keeps me from running this thing on high and killing the battery. This by far is my favorite feature. The suction power overall is great. It does a really good job getting all kinds of dirt and grime, all the way down to small particles. It has done a great job keeping my floors clean. The extra attachments for flexible cleaning are really unique, but I'm not completely sure how useful they are. I can't think of many applications where I need a small flexible tube on a stick Vac. But they are there if you need them. Overall this is a really solid vacuum that does annual excellent cleaning job. Highly recommended.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Suction only lasts 2 years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 Tinecos a little over 2 years ago. One for my daughter too. At first they were good and we loved them. I bought extra filters for us. Cleaned them regularly. Slowly the suction was less and less. I contacted them and they assumed i didnt clean the filter/vac wanted to sell me new hepas and other products. Told me to connect the head directly to the canister and is it sucked up paper it was fine. What? Never again. Ill buy the D brand before i give this company anymore money.

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Dear Valued Customer,

      Thank you for taking the time to share your experience with us. We are pleased to hear that initially, you and your daughter loved your Tineco vacuums. However, we are truly sorry to learn about the decline in suction performance over time and the dissatisfaction with the support you received. Your feedback is important, and we are committed to using it to continuously improve our products and services.

      Based on your description, it seems that despite regular cleaning and maintenance, the suction power of your vacuums has decreased significantly. We apologize for any frustration this has caused and for any inconvenience during your interaction with our support team.

      For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

      We’d love to assist you further and address your concerns. Please reach out to our customer service at [email protected], via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to provide the support you need and explore possible solutions.

      Thank you for your understanding and patience. We hope to have the opportunity to restore your satisfaction with our products.

      Best regards,

      Tineco Customer Service Team

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