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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 104 reviews

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90%
would recommend
to a friend

Customers are saying

Customers are impressed with the convenience of the Tracfone prepaid plan, praising its easy setup and accessibility of data cards. They also appreciate the data rollover feature, allowing them to make the most of their data. While some customers have experienced service issues, the overall sentiment is positive, with customers highlighting the affordable price and no-contract commitment as additional pros.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 104 reviews
  • Rated 4 out of 5 stars

    Decent Samsung, smooth transaction with Best buy,

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordering from best buy online is very smooth and convenient with their nice updated website. My only issue was picking it up. I had to go to the phone area rather than picking up where you regularly pick up online orders and had to wait a really long time finally went back to the front desk people and they took care of everything for me so the one employee could help customers with phones in-store rather than me just there to pick up. I appreciated their willingness and flexibility to go outside their regular area for customers who do things a particular way as to save time. As for the product it's a typical cheaper Samsung that requires a god case and is reliable as expected from Samsung the only thing I really don't care for is the minutes being emailed.... I mean we still want burners and anonymity and always will. Especially after the Patriot act. These prepaid deals need to check they self for the tomfoolery.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Joel from TracFone Wireless. Thank you for your purchase and feedback about our products and service. Have a great day. tracfone-wireless

  • Pros mentioned:
    Data

    Rated 5 out of 5 stars

    Tracfone Card

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone plan at a decent price. It’s worth the buy

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Junry from TracFone Wireless. Your satisfaction is our top priority. We are committed to exceeding your expectations and providing you with the best possible service. Thank you for your continued support. Have a wonderful day! TracFoneWireless

  • Rated 5 out of 5 stars

    I love Tracfone!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Tracfone to keep in contact with my niece and nephew. It's a low cost alternative to a monthly plan.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jhyzel from TracFone Wireless. Thank you for your rating and feedback. If you need assistance, please do not hesitate to contact us. tracfone-wireless

  • Rated 4 out of 5 stars

    Eh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not terrible pretty chaep but expensive compared to oter data carriers

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Katherine from TracFone Wireless. Thank you for your purchase and feedback about our products and service. Have a great day. tracfone-wireless

  • Pros mentioned:
    Digital delivery, Price

    Rated 5 out of 5 stars

    Fast delivery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast delivery, money saver!! Tracfone is easy to use and data cards are readily available

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Charinadelle from TracFone Wireless. Thank you for your rating and feedback. If you need assistance, please do not hesitate to contact us. tracfone-wireless

  • Pros mentioned:
    Data

    Rated 5 out of 5 stars

    Fair buy fair price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple to order and gets the job done. I buy this a my nephew to have something in case of emergencies before or after school. It allows him to have unlimited texts and calls for 30 days so in an emergency or if need to get ahold of him he’s only a call away! Not very much data, but he’s on WiFi at home and school so he pretty much uses the data on car rides to and from and that’s it. It’s really nice that the data rolls over as well. During the school year he uses a lot less data so that when summer hits he has a ton built up and that kind of evens it out. Solid buy for a solid price!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Katherine from TracFone Wireless. Thank you so much for taking the time to leave us a 5-star rating. It is much appreciated! tracfone-wireless

  • Rated 5 out of 5 stars

    Ice Storm Emergency back-up GB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Tracfone gigabytes came in handy when the ice storm took out our fiber internet. Easy to checkout, and fairly quick to get the redemption link in an e-mail.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jhyzel from TracFone Wireless. Thanks for the excellent rating and wonderful feedback. Have a great day! tracfone-wireless

  • Pros mentioned:
    Data

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and easy to setup. Fast data for the price

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Charinadelle from TracFone Wireless. Thank you for your rating and feedback. If you need assistance, please do not hesitate to contact us. tracfone-wireless

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Tracfone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, best deal for the price. Will buy again

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Charinadelle from TracFone Wireless. Thank you for your rating and feedback. If you need assistance, please do not hesitate to contact us. Have a great day! tracfone-wireless

  • Pros mentioned:
    Data, Price

    Rated 5 out of 5 stars

    Just Right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the right amount of service and data that I need, and for the right price too.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thanks for your feedback. We truly appreciate it. Have a great day! tracfone-wireless

  • Pros mentioned:
    Digital delivery

    Rated 5 out of 5 stars

    Love online top up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Inline this card tht it's online it's good thank good I don't have to purchase in store and it comes fast in emails

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jhyzel from TracFone Wireless. We are glad to know that you are satisfied with our service. If you need assistance, please do not hesitate to contact us. Thank you for choosing TracFone Wireless. We truly appreciate you doing business with us. Have a great day! tracfone-wireless

  • Pros mentioned:
    Data, Price

    Rated 5 out of 5 stars

    Tracfone plan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Affordable, easy to purchase. Helps me run my freelancer IT consulting business on the fly with reliable communications.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Franz from TracFone Wireless. Thank you so much for taking the time to leave us a 5-star rating. It is much appreciated! tracfone-wireless

  • Pros mentioned:
    Digital delivery, Ease of use

    Rated 5 out of 5 stars

    Fast and easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Digital card comes quickly! Easy to get set up and start using.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thank you so much for the purchase. Have a great day! tracfone-wireless

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Thanks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so easy and fast to buy and add to my phone thank you for this convenience and price is awesome

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Joel from TracFone Wireless. We are really glad that you like our phone. Your support and voice are very important to us. tracfone-wireless

  • Pros mentioned:
    Digital delivery, Price

    Rated 5 out of 5 stars

    Best price around

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t beat the price anywhere and it gets send in no time. Amazing!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katherine from TracFone Wireless. Thank you for the perfect rating and feedback. Have a nice day. tracfone-wireless

  • Pros mentioned:
    Digital delivery, Ease of use

    Rated 5 out of 5 stars

    Quick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy this card a lot digital is the way to go for me fast arrival and quick and easy to use

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Katherine from TracFone Wireless. Thank you very much for your 5-star review! tracfone-wireless

  • Rated 5 out of 5 stars

    phone card

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldnot find this anywhere. I found it here and the process to buy it was very safe

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We're delighted you found this plan you were looking for and that you felt secure during the purchase process. Thank you for choosing us as your service provider. tracfone-wireless

  • Rated 5 out of 5 stars

    Did its job.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean not a whole lot to write I bought it I applied the credits to my account and it worked out well

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello there! This is Dianne from TracFone Wireless. Thank you for your rating and feedback. If you need assistance, please do not hesitate to contact us. tracfone-wireless

  • Rated 5 out of 5 stars

    Online purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly when Im traveling to the US for my vacation

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We're happy to know the $20 plan is working well for your US travels. Thanks for letting us know, and enjoy your vacation. tracfone-wireless

  • Rated 4 out of 5 stars

    tracfone sucks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tracfone sucks and did not put the unlimited talk and text on my phone when I used the card. in january I will not buy another trackfone.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Franz from TracFone Wireless. We are sorry for this experience. It is never our intention to make you feel this way. In order for us to help you, please chat with us via this link https://www.tracfone.com/support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. tracfone-wireless

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