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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 390 reviews

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93%
would recommend
to a friend

Customers are saying

Customers are satisfied with the convenience of purchasing Tracfone minutes on Best Buy, describing the process as easy and quick. They appreciate the affordability and the option of email delivery, which they find convenient and user-friendly. Some customers also mentioned using the phone for emergency purposes. While most customers had a positive experience, a few mentioned experiencing long wait times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 390 reviews
  • Pros mentioned:
    Data, Talk time

    Rated 5 out of 5 stars

    A good value with light phone use...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you only use your phone every once in a while. These 60 min. cards are a good value because they last for 90 days. The minutes carry over when you buy the next one.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Lea from TracFone Wireless. Thank you for the feedback and the perfect rating. Have a great day! tracfone-wireless

  • Pros mentioned:
    Email delivery

    Rated 5 out of 5 stars

    TracFone Digital Pay As You Go

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Digitaly received. Product worked as meant to. I would recommend.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jhyzel from TracFone Wireless. Thank you so much for your wonderful review! Your satisfaction is our top priority, and it's great to know we're meeting your expectations. If you ever need anything or have any questions, feel free to reach out. Thank you. tracfone-wireless

  • Pros mentioned:
    Data

    Rated 4 out of 5 stars

    Good Card if your Smart Phone adds Minutes

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 60 minute card works great I have an older iPhone that gets triple minutes, text and data.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thank you for the feedback about this plan. We are happy to know that you are satisfied with our service. Have a wonderful day! tracfone-wireless

  • Rated 5 out of 5 stars

    Perfect. Exactly what it says on the tin.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed. I buy these for my grandfather, there's no other cellphone plan he's interested in purchasing at this point.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Charinadelle from TracFone Wireless. Thanks for the excellent rating and wonderful feedback. Have a great day! tracfone-wireless

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Tracfone Review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is easy to refill my plan online with this tracfone email delivery! Reasonable monthly costs and no hidden costs.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Ramel from TracFone Wireless. Thank you for the feedback. Should you need further assistance, please do not hesitate to contact us. tracfone-wireless

  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You should buy this if you don't use your phone much.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It works well.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have purchased several times. Always goes seamlessly.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Dianne from TracFone Wireless. Your satisfaction is our top priority. We are committed to exceeding your expectations and providing you with the best possible service. Thank you for your continued support. Have a wonderful day! tracfone-wireless

  • Rated 5 out of 5 stars

    Minute purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy process for purchase, will purchase same way next time I need minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prepaid and easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy my prepaid TracFone cards from Best buy. Their prices are reasonable and only one of the few places that I can get a card that lasts a whole year with unlimited calls and texts.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jhyzel from TracFone Wireless. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. Thanks for the feedback. Have a great day! tracfone-wireless

  • Rated 5 out of 5 stars

    Happy with service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for a prepaid account, $80 a year. Works great just wish it came with more data. Only $10 for 3 GIG, not too bad. I earn reward and get 3 GIG for free every 4 refills.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Charinadelle from TracFone Wireless. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. Thanks for the feedback. Have a great day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome E-Card

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use, Bestbuy sends you an email with the info, simple copy paste and its ready to go. Way better then going in store and risking buy a card thats been tampered with

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Arianne from TracFone Wireless. We're happy to hear your positive feedback. Thank you for your rating and feedback. If you need assistance, please do not hesitate to contact us. tracfone-wireless

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Great value and easy to use refill cards

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tracfone is a great value to help get lower cell phone bills. Easy to use refill cards and carryover of texts/data/minutes when using these cards. $19.99 for 3 months of phone service is great.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thanks for the feedback. We look forward to keep doing business with you. Have a great day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Gift Card

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy online purchase and print out to give as gift card.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jhyzel from TracFone Wireless. Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a smooth experience with our product and overall services. If you need assistance, please don't hesitate to reach out to us. tracfone-wireless

  • Rated 5 out of 5 stars

    Phone minutes

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to add minutes. Just call the number provided and use the code that is provided. Saved time going out to store to buy.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Dianne from TracFone Wireless. Thanks for the 5-star review! We're pleased that adding minutes is a breeze for you. We strive to make managing your Tracfone service as easy as possible. TracFoneWireless

  • Rated 5 out of 5 stars

    Good option for casually phone use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great plan. I like that the minutes transfer and can be used as long as the plan is active. Good option for short term needs

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Dianne from TracFone Wireless. Thanks for your feedback. If you need assistance, please do not hesitate to contact us. tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    TracPhone email 400 minutes via email for $99.00

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been an excellent purchase which was easy to do and easy to add minutes to the TracPhone. Very pleased!!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Mark from TracFone Wireless. Thank you for your feedback. If you need assistance, please do not hesitate to contact us. Have a wonderful day! tracfone-wireless

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Tracfone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good user experience, cheap and affordable, I hope there will be more such prepaid card promotions to benefit more users

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Franz from TracFone Wireless. We are sorry for any inconvenience this has caused you. We would like to take a closer look on this issue. Kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you. tracfone-wireless

  • Pros mentioned:
    Data

    Rated 5 out of 5 stars

    90 day Tracfone digital card

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tracfone 90 day digital card is a fast and convenient way to add time, data, minutes, and texts to your current tracfone. You do not have to leave home to buy a card.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. We're always working hard to improve our products and overall services. Thank you so much for giving us the opportunity to service your cellular needs. Have a nice day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for the basic

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great concept for kiddos. We use this for our children to let us know. They are home or if they need anything as well as when they’re out and about in the neighborhood.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Redje from TracFone Wireless. Thank you for your rating and feedback. If you need assistance, please do not hesitate to contact us. tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. No wait time. Affordable and fast upload.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Junry from TracFone Wireless. Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience with our product and overall services. Please reach us without hesitation if you encounter an issue. TracFoneWireless

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