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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 68 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.2 out of 5 stars

  • Camera

    Rating 3.9 out of 5 stars

  • Battery Life

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers have good things to say about the BLU View 5 64GB Prepaid's affordability and large screen size. Many appreciate the phone's value for its price point, noting the screen is easy to view. Positive feedback also mentions the camera quality and sound. There were no negative customer comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 68 reviews
  • Rated 4 out of 5 stars

    Android

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price very easy to use I would recommend again

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Joel from TracFone Wireless. Your satisfaction is our top priority. We are committed to exceeding your expectations and providing you with the best possible service. Thank you for your continued support. Have a wonderful day! tracfone-wireless

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    GO BLU!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone for its price, I'm definitely surprised with this one

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Dianne from TracFone Wireless. Thank you for your feedback. If you need assistance, please do not hesitate to contact us. Have a wonderful day! tracfone-wireless

  • Rated 3 out of 5 stars

    Tracfone BLuView 5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    third phone and the same issues happen with swiping up to open it takes a few times and the apps keep failing mainly chrome and gmail

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Junry from TracFone Wireless. Apologies for the inconvenience. Allow us to help you out. For assistance, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. TracFoneWireless

  • Rated 4 out of 5 stars

    A surprisingly capable phone at a crazy low price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's begin by stating the obvious: this is a $30 prepaid Android phone, not a $1K+ iPhone or Samsung Galaxy. That said, I am surprised at just how capable this phone is. First off, it has a quad-core processor, decent screen, 64GB of memory, plus WiFi and Bluetooth 5.0. It is also 5G capable and runs on the Verizon network and supports voice over WiFi, so coverage is decent. I haven't used the camera a lot, but the specs look ok (13GB rear, 8GB front). And it has Android 14, which is the latest version. In use, it's clearly not as fast as my iPhone 14, but again, at, oh, 30x cheaper, the fact that it's still pretty usable was a big surprise. It streams YouTube, Netflix. etc., pretty well. Response time when starting an app that isn't in memory is a little laggy, but again...it's a $30 phone! Battery life is frankly pretty amazing. I've had the phone for about a week and have charged it twice. Granted, I'm not using it heavily, but it's been on 24x7 with cellular and WiFi the entire time. And charging with USB-C is quick. So what's missing from the Blu View 5 that you get with a $1K'ish phone? No NFC (in other words, so tap payments with Google Pay). No wireless charging. All plastic case and screen (no surprise there). You can find an inexpensive case and screen protector for this phone which helps with the latter. In summary, if you're after a basic but very usable Android phone that won't cause you to shed a tear if an elephant steps on it, this is your phone. It would be perfect as a first phone for a teen, a non-power user, or like me, someone who needs an inexpensive pre-paid second phone. FWIW I picked this phone up to use as a "burner" at a cyber security conference (where hackers are EVERYWHERE and not having NFC is actually a bonus), but I'll definitely be hanging on to it afterward as a backup phone.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Joel from TracFone Wireless. Thank you for your feedback and rating. We truly appreciate it. If you need assistance with your phone or service, please let us know. Thank you. tracfone-wireless

  • Pros mentioned:
    Camera quality, Price

    Rated 5 out of 5 stars

    Absolutely amazing and a GREAT choice!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Device! I have only had this device for about 3 days now, and have been using hands on since then. I like BLU for their cheap Android phones; this one is no exception. I had the BLU View 2, released back in 2020, and was replaced by the BLU View 4 sometime last year, and compared to this phone, blows it out of the water. Some of the main improvements are: Android 14 Better Cameras Raise to Wake Great Build Quality Very Responsive Over the BLU View 3 and 4, running Android 12 (with the BLU View 2 running 11) 14 is a big increase with more support. This phone has joined most other phones with dual-camera setups which aren't the best, but still take fine shots when you have the correct lighting. One more touch, which is more of a tech-savvy thing, this phone, sold by Tracfone, does not have as many indications as a Tracfone device, with no boot animation or badge on the back, it's mainly the software that can be disabled easily. After activating this phone for 60 days, it can be unlocked and used as a regular phone. So overall, this is an amazing phone for $30, one of the greatest I think. With the newest version of Android, Good Cameras, Fast Phone, and much more, it's an excellent option. Even if you don't use Tracfone, activate using a cheap plan, and you can get the phone unlocked in 2 months using it with any carrier!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thanks for the excellent rating and feedback. Should you need further assistance, please do not hesitate to contact us. tracfone-wireless

  • Rated 4 out of 5 stars

    BLU Smartphone Reviewer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone excels in quality. It's spectates a high definition display and has a interesting sound while starting it up. I'm am happy that I'm a user of newer model phone.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We're so glad you're enjoying your new BLU View 5. It's great to know you're appreciating the high-definition display and the unique startup sound. Thanks for being a valued Tracfone customer and for choosing a newer model. tracfone-wireless

  • Pros mentioned:
    Price
    Cons mentioned:
    Speed

    Rated 4 out of 5 stars

    Great for kids starter.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price phone is great. Just buy your plan. Bought for kids to use when we are not home or when they are with friends. Not good to use for web related stuff, phone is slow.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jomarey from TracFone Wireless. Thank you for taking the time to share your feedback. We strive to provide a seamless and reliable service to all our customers, and it's clear that we fell short in your case. Your feedback is invaluable, and we will be looking into this matter to ensure that such situations are addressed and improved upon. If you have any further details or concerns, please feel free to share them with us. We are committed to making things right and improving our services. tracfone-wireless

  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Tracfone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With gift points it was free. You can get a free phone number when using WiFi. Good screen size. Sound is very good. Comes with multiple program. Easy to use. Good battery.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thank you so much for your wonderful feedback We're delighted to hear that you're satisfied with your purchase. If you need further assistance, please feel free to contact us. Have a great day! tracfone-wireless

  • Cons mentioned:
    Speed

    Rated 3 out of 5 stars

    Slow Response Time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a very slow response time. Apps take a long time to open and operate.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Mark from TracFone Wireless. We're sorry to hear about your experience. There are several reasons why your phone might be taking a long time to open apps. To boost the performance, please make sure the software is updated to its latest version, don't open too many apps simultaneously, make sure you free up storage, clear unnecessary files/unused datas. Should you need further assistance, please send us a DM on our Social Media Platforms. Thank you! tracfone-wireless

  • Rated 5 out of 5 stars

    Great Spotify Player

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a GREAT phone to use for like a spotify music player at my setup. I definitely recommend this phone. It never lagged and it never crashed... the only downside is the startup, it takes like 5 minutes for it to actually boot up even if you restart the phone. But its a really good phone

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jhyzel from TracFone Wireless. Thanks for your feedback. If you need assistance, please do not hesitate to contact us. tracfone-wireless

  • Rated 2 out of 5 stars

    "Slow as molasses" - and "glitchy", too!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Background context... I bought this phone when I thought my TCL A3 (which is frozen on Android 11) was becoming obsolete, as several crucial apps stopped functioning correctly. The problem was with the apps (Thanks, developers!), so I've continued to use it, only using this Blu as a tablet, for now. That being said... Using this device only for internet browsing and app activities has proven to be a big letdown. It's likely due to the processor, which is no more powerful (2Gz) than my TCL. Having double the memory (64Gb) is of little benefit, when the phone repeatedly lags, or is frequently "glitchy". One common occurrence: wake device/enter password/reach home screen/swipe right (to see the web articles page) - no response. Try a second/third time: after several more seconds of delay, navigation buttons at the bottom flash black/back to white and screen finally appears, after pages flash, as well. This is just one of the ways this unit is painfully slow to respond - none of which I have with my TCL. With the caveat that I haven't used it as an activated phone yet, I cannot recommend this device: I'm seriously considering just moving on to another device/bypassing it, once apps will no longer function on the TCL.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Redje from TracFone Wireless. Thank you for sharing your detailed experience with the Tracfone BLU Flex. We understand your frustration with the performance you've encountered, particularly when using it for internet browsing and app activities. We appreciate you providing specific examples of the lag and glitching you've observed, such as the delayed response when navigating to the home screen and the flashing navigation buttons.


      We acknowledge your concerns regarding the processor's performance and how it impacts your overall user experience. As you mentioned, even with increased memory, the processor's speed plays a crucial role in the device's responsiveness.

      We also want to emphasize that while you've used the device primarily as a tablet, the performance can sometimes be affected by the software and specific app interactions. We recommend ensuring that your device's software is up-to-date and that you're using the latest versions of your apps.

      If you decide to activate the BLU Flex as a phone in the future, please keep in mind that network conditions and app compatibility can also influence performance.

      We value your feedback and will share it with our product development team to help improve future devices. If you have any further questions or require assistance, please don't hesitate to contact our customer support team through social media platforms. We're here to help you get the most out of your Tracfone experience. tracfone-wireless

  • Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone for someone who dosent download alot of apps. Works well...wish the service was a bit higher.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jhyzel from TracFone Wireless. Thank you so much for your wonderful review! We're thrilled to hear that you love our service. Your satisfaction is our top priority, and it's great to know we're meeting your expectations. If you ever need anything or have any questions, feel free to reach out. tracfone-wireless

  • Cons mentioned:
    Speed

    Rated 3 out of 5 stars

    This phone just made for calling and messaging.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over appearance is great and it’s light weight. The camera is normal. It’s a slow phone for social media and searching . I guess it’s only good for calling and messaging.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thanks for the feedback. Upgrade anytime with a high-performance phone. Explore our website to discover phones with faster operating systems. For further assistance, please send us a direct message using our social media platforms. Have a great day! tracfone-wireless

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Very good phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as well as any flagship phone would for a fraction of the price. I had tracfones in the past and they were always great for me when i needed them.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jhyzel from TracFone Wireless. Thank you so much for your wonderful review! We're thrilled to hear that you love our service. Your satisfaction is our top priority, and it's great to know we're meeting your expectations. If you ever need anything or have any questions, feel free to reach out. Thank you. tracfone-wireless

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Smart and price worthy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mobile looks great and price is very cheap. I love it.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Joel from TracFone Wireless. Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience with our app and overall services. Your kind words mean a lot to us. Thank you for choosing TracFone Wireless. We look forward to continuing to provide you with great service. tracfone-wireless

  • Rated 4 out of 5 stars

    Tracfone-Blu View 5 64GB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smartphone works pretty good for all the things I need to do and the price was great.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thank you for your positive feedback on the BLU View 5 64GB. We're glad to hear it's working well for your needs and that you found the price to be great. We appreciate your business! tracfone-wireless

  • Cons mentioned:
    Speed

    Rated 3 out of 5 stars

    Ok phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is ok for a second/emergency phone, but it it very very slow.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Joel from TracFone Wireless. Thank you for your rating and feedback. To help you with your phone issue, please chat with us via this link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611. tracfone-wireless

  • Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone display, easy to navigate, I like text messages displaying on the home page.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We're thrilled to hear you're enjoying your Tracfone BLU View 5. It's fantastic that you're finding the display clear and the navigation user-friendly. We especially appreciate you highlighting the text message display feature on the home screen. Thank you for your review and for being a Tracfone customer. tracfone-wireless

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Good phone.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone for the price. Good size, not bulky at all, good size screen so no squinting.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Junry from TracFone Wireless. We're glad to hear it's working as expected and that you feel it's a good value for the price. Thanks for taking the time to share your feedback. We appreciate your business. TracFoneWireless

  • Rated 5 out of 5 stars

    Blu Tracfone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Evander was very helpful in getting the right phone for me. He was courteous and professional, as was both Dillon and Darius in the Geek dept. Best Buy is lucky to have such employees working for you.

    I would recommend this to a friend
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