Customer Ratings & Reviews
- Model:
- TRE021800G507
- SKU:
- 6316730
to a friend
Customers are saying
Customers are impressed with the protection offered by the software, appreciating the constant scanning of their systems. However, they have encountered challenges with downloading and installing the software. Additionally, the lack of a refund policy has frustrated customers who have faced difficulties with the product.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Download
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have read the reviews before purchasing this product. I am not able to download it to my computer. WRONG CODE PROVIDED!!Keep getting an error message. I have tried to call and email to get a new code that works or my money back and I keep getting the run around!
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you are having trouble starting your Trend Micro subscription, madaboutit. Be sure that you are downloading the correct file for your Antivirus+ security software and that you are entering the activation code listed inside the packaging.
- Pros mentioned:Ease of use
I like it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This incredibly good for me. I needed it immediately and my got right then.
I would recommend this to a friend - Pros mentioned:Virus protection
Great software
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Allways been a very good antivirus software for use in my household
I would recommend this to a friend Great Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had let my previous subscription to Trend Micro expire and my computer was failing. I bought a new subscription and it was so easy to get up and running again. I love the product and its value. Trend Micro makes download and installation very easy.
I would recommend this to a friend- Pros mentioned:Virus protection
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits my needs for virus protection on my pc. I would recomend it.
I would recommend this to a friend - Cons mentioned:Download
This item would not download!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $19.99 for this piece of crap, it would not download. I called the geek squad and they were not of help. I called to get my money back and got the run around!I still want my money back! I will think twice before I buy from Best Buy again. Mary Hughes
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear about your experience working with Best Buy and Geek Squad support, Mary.
Very difficult install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to renew the free trial that came with my computer. All I really wanted was the password manager but no where in the description does it say no password manager. Then had to purchase the password manager on top of it for 15$.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you were not sure how to access the Trend Micro Password Manager that is included with your security software subscription, Andy. Be sure to check the Trend Micro website that Best Buy sent you to get more information about using the Password Manager and other security features that are included with your subscription.
- Cons mentioned:Installation
Terrible Service Once Again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your staff was unable to reinstall the software, leaving me totally unprotected for 5 days before Trend Micro staff came to my rescue.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear about your experience with technical support, Bill.
- Cons mentioned:Customer service
will not download
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have contacted customer support three times and they are not any help at all and this is a waste of money I can't use it.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .Be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription, KEOT. You should have an email from Best Buy with the link.
- Cons mentioned:Download
Wouldn’t download
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Download never worked. Bought a different antivirus program online that downloaded and worked in less than 10 minutes
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .You should have received an email from Best Buy with installation instructions and a link to get the right extension for your subscription, BBYshopper2021. We're sorry to hear that you bought and installed a different security program.
REVIEW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to return the item and it wouldn't allow i and I never downloaded it so don't know about the product.
No, I would not recommend this to a friendGreat product for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. I had a hard time downloading it but customer serbice helped me..
I would recommend this to a friendKept computer safe
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This antivirus software has kept my computer safe.
I would recommend this to a friend- Cons mentioned:Download
Never through this way to get Trend Micro Antivrus
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trend Micro Antivirus +Security can't be download from on-line web -site.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .Be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with your subscription, ChiYee. The link is written on the packaging. If you continue to have issues downloading the file, please contact us and let us help.
- Cons mentioned:Download
mrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible, could not download nor could geek squad. waiting for refund
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you were not able to install Trend Micro security software on your computer, kjdj.
Best Buy dropped the ball with this one.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am beyond annoyed with BEST BUY due to this product. It will not load to my device. They will not refund. I have bought this item twice. The first one expired while I waited to get it figured out. I tried again. I regret it. NEVER AGAIN.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .Please be sure to visit the special Trend Micro website for Best Buy customers to look for special extensions that are compatible with other devices, like smartphones, Windows in S Mode, and Chromebooks, nitrotyler. You should have received an email from Best Buy with the link. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription.
- Pros mentioned:Ease of use
Like it but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some challenges with the installation but easy to manage after it
I would recommend this to a friend Scam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working on my PC after 6 months. Tried to cancel. Nope. Cant just cancel. Have to speak to someone. Reached out via chat. 10 minutes in i got disconnected. Had to start over. Got busy at work. Another year goes by and another $50 comes out of my acct. Try to cancel via chat again. Get about 10 minutes in. End up getting disconnected once again. Get busy at work. A year later another $50 comes out. Only today when i decided to punch out of work and dedicate 30 minutes to this BS did i finally get it cancelled and how nice of them to give me a .41 cent refund on something that hasnt been installed on my PC in almost 3 years. $150 is what they got out of me because you cant just click a button and cancel.
No, I would not recommend this to a frienddo not add this on for free with your compute purc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cant believe this is even happening!! bought a computer last year and this company gave a 1 year for free add on! I never even opened it or downloaded it!! Guess what'? one year later i get an email that this will be auto renewed and charging my credit card! if your not paying attention it will renew. I went to cancel and it wouldnt allow me unless i spoke to someone! so this crazy company added one extra step to stop you from cancelling and made you spend another 15 min of your life to double check that you didnt want this renewed even though you never even opened the package in the first place!! RIDICULOUS!! Never again Trend Micro !!
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that there was confusion about the subscription terms you selected last year, savvyuser. Best Buy and Trend Micro try to make the terms of the security trials clear and we apologize if there was confusion.
Terrible antivirus software
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this antivirus software when I purchased my gaming laptop on recommendation of the sales associate there. Since installing this program to my laptop I have nothing but problems when my laptop updates. I have another laptop that does not have this software and it updates just fine. I will stick with the antivirus software that I have always used and trust.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you felt there were issues with your new computer after installing Trend Micro.
