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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 95 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers are delighted by the Atom iOS Game Controller's compact size, long battery life, and compatibility with various games and devices. They appreciate its ergonomic design, responsive controls, and magnetic storage feature. However, some users have experienced connectivity issues, particularly with Bluetooth connections.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-95 of 95 reviews
  • Pros mentioned:
    Compact, Design
    Tech Insider Network Member

    Rated 5 out of 5 stars

    On the go gaming without removing my case.

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start off, the Turtle Beach Atom iOS controller feels well built and has a slick design. I'm still rocking with a iphone 12 pro max for a few more days till my 15 gets here and it fit perfectly inside the Atom even with the case and finger ring on the back. I see other reviews saying that their iphone didn't fit with the case, I guess mine is just thin enough to make it work. Nothing felt awkward or crooked when i put it in with the case on, it felt very secure. I like this device because I do not need to plug it in to my phones charging port, it uses bluetooth instead. This makes it perfect for future use with USB-c apple devices since lightning port is going away. I do wish there was a way for me to use this on my ipad. I guess i could just hook it to the ipad and use a phone as a spacer and it would work just fine. I played a few games of COD, Madden and played with my kid on Roblox for a bit and never had any issues. Using hand held devices for mobile games almost feels like a cheat code on some games because you're not using the screen to play. Charging went relatively fast, just a few hours to charge up completely from dead. There are two sides to this controller but you can slide them together for easy storage and carrying with the enclosed soft carrying case. I recommend this device to anyone looking to up their phone gaming with a really cool device that's portable and looks cool.

    I would recommend this to a friend
  • Pros mentioned:
    Responsive
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Good controller for use with iPhone games

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Turtle Beach Atom iOS Game Controller for Apple Phones is a nice device for gaming on my iPhone device. I was not sure how easy it would be to setup, but the controller was very easy and simple to setup. The instructions were easy to follow and very intuitive The controller had no problems fitting the size of my iPhone and it paired very easily. When the phone is placed inside of the controller the plastic backing of the controller is in contact with my camera lens. I’m not sure if my camera lens would get scratched, so I take extra precautions when placing my phone inside of the controller. When the phone is inside of the controller there is no way to charge your phone. When playing ROBLOX I found myself having to reconnect the controller after leaving a game for less than a minute and returning to the game. I’m not sure if it was an issue with my phone’s battery life, but I did not come across this problem when playing Sky: Children of the Light. It’s surprising how responsive the controller is considering it’s connecting to my phone over a bluetooth connection. Overall, I honestly love it and will continue to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Compact
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Fits Most Of The Design's Purpose

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this more on a whim than as a wonton desire and I honestly wasn't sure what the entire point of it was. But after hooking it up, following the directions, and using it for a little while I get the point and there's definitely a place for this. It comes in a small box and comes with everything you need including a charging cable and a carrying bag. The left and right side of the controller slide into each other making it very portable. The plastic is hard and firm so it doesn't feel cheap or fragile. I don't worry about damaging it though time will tell. Inserting the iPhone into it is simple enough. It has adjustable sliding grips to accommodate different sizes of phones. I have the 14 Plus and it fits just fine. However, I have a small form case and it does not fit snugly into the controller. It is loose and wonky and causes issues when playing an intense game. As I try to quickly dodge, parry, thrust the controller comes loose and slows me down. I took the phone out of the case and it works better, but it's still not as solid as I'd like. It does come with rubber footings to help prevent the phone from sliding, and those work, but even they do not help it from twisting. Each side has a power button, which feels kind of weird to have to turn them on independent of each other, but they light to let you know they're on. They synch to each other without user interaction. There is a single Bluetooth button to connect it to the phone and it was very easy to link them. I didn't have any issues linking or keeping them synched. I started searching for compatible games, but it was a hassle on the app store. Luckily, Turtle Beach has an app and one of the options in it is to show a list of compatible apps. I used this and found quite a plethora of options. I'm sure not all of them are listed, but plenty to keep you busy. Speaking of the app, it has a nice calibration utility and a sensitivity bar. It can show you the dead zones, response of the L and R stick as well as the power left in the battery. It's a nice, clean app that is actually useful and non-intrusive. The D-pad works okay, but I don't use it enough to really give much feedback on it. The L and R sticks are a little iffy in my opinion. I can be running full out, having the sticks pressed to max, and then the character will start walking like I've lessened the pressure on it. However, if I release it and then press it up again the character runs. And that is common with multiple apps so it's not just a bad game or two. While I love actually being able to play some iPhone games with a true controller, the floppyness of the controller with the phone and the issues with the sticks prevent me from saying it's a great piece of hardware. I also don't understand why they didn't use a plug to go into the iPhone and use it's power as an option as that would have helped secure the controller and phone as well. The reaction time is fast enough for the games I play so I'm guessing it's adequate for most mobile games.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello!

      Thanks for the feedback on your Turtle Beach Atom Controller for IOS.

      If you have any questions or concerns please reach out to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.

      Best Regards! TurtleBeach

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Almost perfect? Agreed.

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleasantly surprised by how much I liked the Turtle Beach Atom. My friends have iOS controllers from other brands, and I was able to compare it somewhat to them - every controller set has its own strengths and drawbacks, and the Atom is no exception. I grew up playing multiple types of vintage consoles, and the Atom's feel in hand is surprisingly lightweight for its size. It's not cheap per se - given how much modern iPhones can weigh, it makes sense that the controllers do not try to add any additional heft for long playing sessions. It's bigger than you might expect, especially for the iPhone 13 Mini I use, but doesn't feel dense or heavy like a Gamecube or XBox controller. It's more akin to an SNES controller weight. It is much larger than a SNES controller, though - you will not feel like you're playing a Switch here. A HUGE strength of this controller design is its ability to accommodate cases, which I deeply appreciate. This in itself also represents a drawback, in that it achieves this ability by having the controllers fit snugly around the phone separately and connect via Bluetooth as opposed to a physical Lightning or USB-C connection. (Conveniently also sidesteps the iPhone's transition to USB-C this year.) It's not the pairing process that is the issue - I don't mind activating each individual part of the controller before using it - it's actually more the loss of the direct connection, which results in two issues. First, no passthrough charging, which can unfortunately negate the comfortable feel-in-hand, as you can't really settle in for long gaming sessions with a Mini or year-old iPhone given its poor battery capacity since you have to baby it and the controller partially blocks the Magsafe connection on the back of my Mini 13. But it also runs into an issue where, because the two halves have to establish a direct connection, the device will sometimes unexpectedly power down if left idle for a small period of time - small as in, say, a long cutscene from Genshin Impact. This requires you to power back on both halves and reconnect them. This could be a dealbreaker for you, especially if what you play requires critical ability to react at a moment's notice. For me, someone who spends most of their time playing RPGs, it's more an annoyance than an issue, but it is also something others noticed when using the original Android version of this controller and I was surprised to see it still occurred with the iOS release. Perhaps this is something that could be addressed via a firmware update. Turtle Beach advertises an iOS app that was to be released in September 2023 to complement the controller. I didn't have this app available when I first received the controller, and it's now been released in October. It's very barebones, and the Power Management section of the app simply shows the iPhone's remaining battery life. Perhaps the ability to add power management options for automatic power down may yet be added in the future? Overall, I like the controller. There are some strengths about it (case support) that may honestly put it securely above any of the other major, comparably priced contenders in this field. But it does have some drawbacks that I think are important to recognize. If these aren't too bothersome to you, I think you'll really appreciate the Atom.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Great addition for the hardcore gamer

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, this review is taken from the mindset of my 12 year old daughter, who is a gamer. This is a great addition to anyone who uses their phone for some heavy gaming. It attaches well, but not perfectly, to an iPhone 13 Pro Max with a case installed. There are two included rubber pads with various thicknesses that are included in the packaging. These can be used to help keep the phone sitting comfortably within the controllers. My daughter tested out these remotes while playing Roblox and had no issue. To be honest, she hasn’t used it that often since testing probably because kids like to just pick up a phone and game ASAP or they don’t always want to carry an extra accessory when they are out and about. However, I am sure there are some out there that have 10 seconds of patience to attach the controllers for a more immersive experience. I personally steer clear of mobile gaming at times because I hate using touch controls and I lose sight of what is going on because my fingers are constantly on the screen. For me, an adult gamer, works perfectly as if I am playing a Switch on my phone. A negative feature that I think needs to be pointed out is that there are two versions of these controllers. One is for iOS devices and the other is for Android devices. Many households, like mine, have both iPhone and Android phones. It would be great if we only had to buy one ATOM controller for all to share. I tried the iOS version of the controllers on my Samsung Galaxy S22 Ultra Android phone and the joysticks were inverted. For example, when I wanted to walk forward in Roblox, the character walked backwards. I contacted Turtle Beach customer service and they said I would need to buy the Android version. That was disappointing as I am sure this is just a software issue and should allow a switch in the setting to say if you are using iOS or Android. Overall, I do recommend these but make sure you get the correct version for your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Long battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A great game controller for your phone

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great bluetooth connected controller for your iphone. We got this for our son as he likes to play video games more than we do. It connected to his iphone with no issues, he then downloaded the app that Turtle Beach offers, which allows you to upgrade the controller’s firmware, check each half’s battery status, check and adjust the various dead zones, find compatible games, etc. He did have to remove his iphone case as this controller won't attach to the iphone with his case attached. Once configured, he was able to download several games that take advantage of having a controller attached. He really liked the feel of the joysticks and the button placement. We went on a long road trip and he would play games for a couple of hours at a time and not get any fatigue from the controller. It's nice how the two halves nest together for charging and also for storage in the included bag. It is charged with a USB C cable which most of us have nowadays. This is his first game controller and he really likes it and he says that he is playing more games on his iphone than before. A great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Very nice controller for your phone.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Turtle Beach Atom comes in a nice small package. You get the controller, USB C charge cable, and instructions. You can download the app and adjust sticks. I found no need for any adjustments. My iPhone 13 Pro Max with a slim style case fits very well in between the left and right controller sides. You power on the right side first then the left side (press the Bluetooth button to sync with your phone on first use), and off to gaming. (If you power on the left side first, I found out it would not sync with the right side after and had to power off both and start with the right side then left and all was perfect and has been since). When playing COD, I found the controller to fit very well in my hands and perform outstanding. Battery life seems quite good. There are lots of buttons and two thumb sticks, also left and right front trigger buttons. I played some RaymanMini and also like COD ( call of duty) the buttons performed right on. I also love how the two halves go together, you flip one side upside down and inset the two sides together, there are magnets to hold the halves together.

    I would recommend this to a friend
  • Pros mentioned:
    Long battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    comfortable gaming on the go

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gamers! This one is for you! I tested out the apple version but there is also an android version depending on what cell phone you have. I do recommend taking your phone case off to use this device to get a better fit. I tested it after doing a full charge. I did not have any issues while using this controller. The Bluetooth connection was perfect and seamless to get the initial connection done. I did not have any issues with connectivity while using it or reconnecting. This controller is for apple iphone 11 and up. I have the iPhone 13 pro and it fits fine. The unit feels like a real controller and fits comfortably in my hand. Ergonomically it feels just like a real controller. My hands were comfortable for hours without getting cramped. It is also very light so I didn't get tired from playing and it was easy to throw in my bag on the go. Battery life is great. It lasts for roughly 20 hours on a charge which is more than enough playing time. The device snaps together making it one piece for charging or storage.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Doesn't...quite...fit

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is plenty serviceable as a game controller. Buttons and joysticks are responsive and comfortable. It syncs up quickly with the phone and there is zero lag to the game response. It's annoying but understandable that you have to turn on each half separately, but they conveniently slot together when not in use both to save space and facilitate charging. When they're joined up, they make an electrical connection so you can charge both halves with one plug. It charged fairly quickly and I had no issue with running out of power. So as long as you have the right size phone, this makes a great gaming accessory. On the other hand, if you have an iPhone 14 pro in an Apple silicon case, it's not going to fit so well. If you wedge the phone into the clip on the left side, you can make it work, but it won't feel quite secure, just a teeny bit off. It's mostly the camera lens bump that creates the problem. If it wasn't for that additional thickness, it would work fine. Ironically, it comes with two different sized sets of pads, so if your phone is too *thin*, you can make it fit better. I obviously did not try or need to use those. So I made it work, and it functions great, it just doesn't fit quite right.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Fun

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine with my Apple IPhone 14 Plus. There are so many games that are fun to play on the IPhone nowadays. One that I have used the turtle beach atom IOS and have had tremendous success and enjoy the game so much more is monster hunter which is a fun game that came out around a month ago. Keep in mind some games might not work (longways) and would not benefit as much from the Atom. Getting back on track this does make my iPhone feel so much more like a gaming machine. The feel of the thumb pads and directional buttons are excellent and feel sturdy. No lag encountered or issues with speed that I noticed at least. I liked it a lot, but won’t say it’s a must buy. If you are someone that gets fed up with the apple screen and want an advantage in gaming on IOS games it’s very much worth it. But if you are a casual player that doesn’t care that much then it’s gonna be an individual decision on purchasing it or not. For me at least I find it easy to put on and with certain games I enjoy it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DONT BUY FROM BEST BUY APP IT IS TRASH!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid for a item that i cant have or want to own anymore because BEST BUY APP IS TRASH!!! It will cancel you items with out you knowing and waste you time when you go in pick it up good job stupid you hired someone who can code a app right that lost you business when you ask for a refund its a joke thay want you to buy the item again its like hey we wasted your time made you stand on your broken leg and told you no you cant have the item you paid for because the coder is stupid oh ok you lost my business the end

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      We're sorry to hear about the experience you've had buying a Turtle Beach product on the Best Buy application, however, please understand that we do not have any involvement with the creation of the app, maintenance of the app, or the handling of any orders outside of the official Turtle Beach website. Please contact Best Buy directly to voice your concerns about the application. Thank you. TurtleBeach

  • Rated 1 out of 5 stars

    Fatally flawed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately this controller is not worth the money - literally every time I play a game for longer than 5-7 minutes, the controller automatically powers itself down without warning. This occurs even when the controller is fully charged. Would not recommend.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello! We are sorry to hear about the experience you've had with your Turtle Beach Controller. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Rated 3 out of 5 stars

    Hi

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can i play pubg mobile in this ? Any advice for this?

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Thanks for your inquiry!

      PUBG is not a game supported by the Turtle Beach Atom Controller for iOS.

      You can view a current list of compatible iOS games and services for the Atom Controller by navigating to the product page on the official Turtle Beach website and selecting the link in the top-right corner.

      Best Regards. TurtleBeach

  • Pros mentioned:
    Compact

    Rated 1 out of 5 stars

    A yes and no

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fun product and very compact when not in use but the item keeps disconnecting in the middle of game play. I really want to like this but even after customer support help it still won’t stay connected to my phone other than that I really liked the device.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good morning and sorry to hear about the experience you've had with your controller Moose! We would suggest continuing your correspondence with our Support Team if you continue to have an inconvenience with your Atom Controller for iOS after going through their recommended troubleshooting steps. They will happily continue to assist you as needed, so please take the time to reply back to the most recent email they sent your way to let them know about this.

      Thank you kindly and have a wonderful day! TurtleBeach

  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for gaming on the go! definitely worth the money.

    I would recommend this to a friend
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