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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 992 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers frequently mention the high-quality build, ease of use, and satisfying feel of the Recon controller, particularly praising its remappable buttons and comfortable grip. However, some users reported issues with stick drift and occasional connection problems, especially when used with PCs. A few also noted that the controller is wired and that some users found the bumpers and triggers to be less responsive than expected. Overall, the positive feedback on the controller's design and features outweighs the negative comments regarding functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 986 reviews
  • Pros mentioned:
    Grip, Remappable buttons
    Cons mentioned:
    Bumpers, Triggers

    Rated 5 out of 5 stars

    Great contender in the controller market

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a week of use I can confidently say that I am very happy with this addition. I'll start with I am primarily on pc and this review is based off of that experience moving from an xbox elite controller Right out of the box this controller has a great feel to it. The hand grips are breathable but with just enough control. The back buttons sit right where my middle fingers naturally lie. The stipled gripped bumpers and triggers feel amazing with no slipping. That being said, the bumpers/triggers are close to the same height and it has taken a little time to accurately go between the two. Initially i preset my bumpers to the back buttons to help until I was accustomed and it worked wonderfully. With 4 different programmable modes you wont spend time re mapping the back buttons every time you change games. This is a great feature that i appreciate considering an elite controller just has a switch to go between two profiles. Usb c. Most products dont utilize usbc and stick with micro usb or incorporate the cord directly into the controller. No rolling the cord around the controller anymore with being able to disconnect the 10 ft cord which is plenty long in every scenario. Another thing that took a little getting used to is all of the buttons that are centered. Volume control, mapping buttons, profiles, modes, all being above your "start" button. I have pressed all of those buttons instead of pausing my games and it can be a bit frustrating but again its just something else to grow accustomed to. I use a controller for rocket league and single player campaigns. I can confidently say i like this controller more than the elite controller. The audio features when connected to my xbox one are just a bonus for me. Feel, grip, style and features make this a huge contender as far as controllers go. Im extremely satisfied and have already recommended it to my buddies.

    I would recommend this to a friend
  • Pros mentioned:
    Quality, Remappable buttons

    Rated 4 out of 5 stars

    Turtle Beach recon controller wired black

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a well-built controller and definitely worth the value that they are charging there's a couple features that set this controller apart with functions like superhuman hearing and pro aim focus mode which tunes with them six sensitivity for improved long range accuracy but also works in a variety of different ways depending on the game with four different levels of intensity the cooling grips feel nice in your hands the remappable buttons are very nice but the only thing is they are pretty sensitive so be careful they break pretty easy all around it's really good controller for the price not for your average gamer but for your little more experience gamer that likes to mess around

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello!

      We appreciate the feedback regarding your Turtle Beach Recon Controller.

      Please know that our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.

      Best Regards! TurtleBeach

  • Pros mentioned:
    Quality
    Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    Great Controller

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this controller! It is comparable quality to the official Xbox Series controller, but a bit more affordable. Has some other functions that I never used, but they are there if they interest you. If it starts to lose connection on your PC, switch to a different wire, that fixed it for me.

    I would recommend this to a friend
  • Pros mentioned:
    Quality, Weight

    Rated 3 out of 5 stars

    Used for 2 weeks and issues already

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to get some good playtime in on this controller before I sent a review. First impresstion is how light the controller is compared to others like it. Setting mapping in game to compensate playstyle is quick and effortless. The 10 ft cable is more than enough for me and the enhanced sound is amazing I can hear everything clear and crisp. RECENTLY I STARTED EXPERIENCING an issue where the controller will stop movement mid game still powered on and I will hear a high pitched noise and no game noise. I have to quickly remove the cable and then plug back in and everything works fine. This is only after about 2 hours of the controller being played with. I have slightly bumped the usb c cable or moved with my fingers and without removing the cable the controller will power off and back on immidiatly. I have had issues when mapping the left bumper where i am noy able to use the bumper and the mapped button below. Because of these issues i give 3 stars. Day 1 purchaser would recomend if bugs are worked out.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Jrsheehan,

      We appreciate your feedback and are sorry to hear you have encountered an inconvenience with your Recon Controller. Please reach out directly to our dedicated Support Team so they can look in to providing assistance in troubleshooting & restoring your controller in an attempt to clear up what you're experiencing. That team can also provide assistance with replacement service if necessary under our manufacturer's warranty.

      The team can be contacted via the Support Form located on the Turtle Beach website. They can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. That's available directly on the main Turtle Beach website. Keep an eye on the lower right hand corner of your screen for the live chat icon when filling out the form or visiting another page on our site.

      Thank you kindly and have a great day! TurtleBeach

  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Turtle Beach Recon Controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already owned this controller and when they went on sale for black friday I purchased 2 more because I knew the amazing quality of this controller. Enhanced hearing for COD, and other P vs P games is a must and this controller delivers. Mapable buttons and up to 4 profile pre sets is awesome, I can have a pre set for all my favorite games.

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons

    Rated 4 out of 5 stars

    Great value!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this controller to have a wired controller since i was tired if charging my Xbox controller. I got this model because of the extra features, the ability to control my headset, and for the extra progamable buttons. The lightness of the controller was initially concerning but I haven't had any issues with it yet. The wire that connects to the controller has had a couple of times it wouldn't initially connect but hasn't had any issues lately. The headset controls and mapable buttons work great and are very convenient. The price was great for a controller with so many features! Great value!

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons, Weight

    Rated 1 out of 5 stars

    Buyer Beware

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I really loved this controller. I loved it so much I was willing to look past that the app for it on the Xbox store was dead and completely unusable. I could still remap the buttons right on the controller itself. I loved the grippy texture and the back of controller buttons and the volume control right on the controller face. I loved the light weight. All of this was perfect for me as a disabled person with limited hand strength. Then the bubble burst. I bought this controller on October 6th 2024. A few days ago it started randomly going off by itself in games. The right trigger button specifically. I'm sure I don't have to explain to gamers that is the most critical button to lose rendering the controller useless. It was my favorite controller. I'm on a fixed income and did so much research before I made a purchase. $60 bucks is a lot of money for me. It's unacceptable for it to die three months later. Buyer beware. I thought I did my due diligence. I had good experience with Turtle Beach headsets, so this was a real disappointment.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Kristina! We are sorry to hear about the experience you've had with your Turtle Beach Controller. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Pros mentioned:
    Grip, Quality

    Rated 5 out of 5 stars

    Looks Cool, Works Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Admittedly, I beat up my controllers while playing them and this one is handling it all like a champ. I personally use it on my Twitch streams and plug it into my PC using USB. Love the way the grips feel when I'm using it. No complaints. To be honest, it looks really cool, too!

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Overall a GREAT buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When i first saw the controller and pulled it out the box it seemed pretty cheap and light, i am used to the heavy xbox controllers, i decided to give it a try and boy was i wrong! I had a hard time mapping the buttons but did a quick tutorial on youtube, its easy. The thumb sticks have a great grip, bump buttons as well and the trigger buttons too! It is a very responsive controller as well, no need to overclock, the controller has a great grip. As soon as i hopped in my first warzone game i noticed a huge difference. This is the best controller i had and will purchase again if i need to, I definitely recomment this controller.

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons
    Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    Great wired controller for PC!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new Xbox controller for my PC since my previous one was starting to stick drift. This is a great wired option for an Xbox controller with some nice extra features .

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons

    Rated 5 out of 5 stars

    Cheapest & Wired (controller) was only conditions

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Turtle Beach Recon controller for $40 (after missing a $20 deal) only because i needed a wired controller when the batteries needes ccharging in my other controllers. Its been the favorite controller of everyone for FPS, Madden 24, and Flight Sim. It has two extra buttons underneath (this should be standard for all), sound features, and a helpful app. No issues so far, unlike a pricier controller. Great customer service too, they assisted me because I’m looking for a flight controller. They also informed me of upcoming sales and best entry configuration. TLDR; Best controller for the price and it swings up!

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller for the price. If you burn through controllers and are prone to stick drift then look no further. For the price the cord is worth dealing with. It has plenty of slack and the super easy mappable back buttons make this a great buy. I’ve been abusing it for almost 3 weeks and have no compliants. Compete with the pros without spending an arm and a leg. Highly recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    After 3 years!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller its been 3 years and still no stick drift or anything still works great and tbe audio enhancement feature is actually pretty cool and you can really tell a difference.

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons

    Rated 5 out of 5 stars

    Thank Me Later

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased a wireless oem controller before buying this one. I had a bunch of issues with that controller. This Turtle Beach Recon is outstanding. From the programmable extra buttons under your fingers to the grips--everything is better than what I had before. I use this to pc game and it was the best purchase I could have made. If you're having your pc's bluetooth drop and reconnect your wireless xbox controller every 2 seconds like I experienced, buy this instead and you can thank me later.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the controller! It was a gift from my boyfriend and I can definitely say it’s better than a regular controller 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good enough

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the physical buttons to control audio i had previously bought the turtlebeach stealth ultra but i felt it took extra steps even to mute myself so this controller actually has what i wanted just wish it had a wireless variant

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons, Weight

    Rated 5 out of 5 stars

    10/10 Comfortable control.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable control. Very light weight. Amazing buttons feeling.

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons

    Rated 5 out of 5 stars

    Recon controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller is great, it has so many features, not only is it remappable, if you plug in a headset into the controller, you can control the audio of the controller and even use super hearing mode, i think the only thing that could be better is maybe add an extra two triggers, but for the price it's great.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great Controller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really nice controller for the price. The build quality is very nice and all the buttons feel soild. Comes with a really long cable that can stretch across the room so you don’t have to worry about batteries. It also has nice haptics that don’t feel numbed down. Overall a great pick up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bangin Item!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controler for the price!. Easy to use, grip is great, and the features are perfect for the use it gets, My son is an avid gamer and this controler can take a beating,

    I would recommend this to a friend
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