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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 37724 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers love the quick and efficient installation, the professionalism of the technicians, and the high quality of the wall mount. Many appreciate the technicians' knowledge and the ease of use of the product, resulting in positive feedback on the overall service. The picture quality also receives high praise. While some customers find the price to be a bit high, the overwhelmingly positive feedback points to a generally well-received product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 37,724 reviews
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Best Ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael and his partner did a fabulous job! I told him I wanted it neat, with no cords showing. He had to go back to the store to get all he needed and it was worth it. He showed me how to use the tv, Apple TV, set up the soundbar and helped this senior citizen sign into the streaming apps. I was so focused on remembering everything he told me, I failed to offer them a gratuity and feel poorly about that. I’ve called and gone by the store to try to reach him, but no luck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic, Professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation by the Geek Squad was flawless. They measured out where my tv would go and marked the wall with tape so I could see the positioning of the edges and inputbox. The installation matched perfectly and wasnextremely clean. The Best Buy brand of wall mount has worked beautifully. I can't recommend these guys enough!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Seamless Install - 83" OLED Television.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted at 83inch OLED. Initially was going to hand myself, then the monster arrived. Decided at my age and hire a pro. Easy to schedule, two techs showed up within the 2 hr window. Professionally installed. Cleaned up and disposed of the packing materials.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Greek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was very fast, and the staff were very patient and helpful in answering all installation questions. Very satisfied with everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly fellows who communicated well both prior to and during the set up. They were mindful of carpeting, picture adjustment, and level placement of the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    These are the best professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad are real professionals from the time they say they are coming to the final clean up. Not only did they install my TV in the exact location, but they also installed the wiring behind the wall and made the new outlets look like they were always there. But their services did not stop there. They programmed all the remotes, and set up all the menu items on the TV and the apps that we have. And made sure we knew how to work and operate the TV settings and remote. The Geek Squad was extremely friendly and moved the exiting tv to another room and took out the trash from the boxes.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time, we’re very professional. TV was set up. And made sure we understood how to use the TV and the different remote that we have. They linked it into our previous sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad is Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install of my tv was super smooth and the technician was extremely helpful and knowledgeable. It was a great choice to use the geek squad for my tv wall install

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was a dream come true! I would never have attempted to mount the TV on my own. The tech took his time, consulted on placement, showed me how the mount works, made sure I was comfortable using the TV and even connected my soundbar. The service was totally worth the setup fee!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Stress free TV Mounting!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within 30 minutes, the geek squad had the tv mounted to the wall and ready to go. I will say it helps when you prep the area to be worked on. As you may see in the photos, the wires are visible in some photos and concealed in other photos. I ran the wires behind the drywall after the geek squad finished the basic install(it was not included in the mounting) I typically mount my tvs myself, but this was so simple, it saved me precious time and prevented unnecessary stress. I will definitely be taking advantage of this service if I upgrade any other TVs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv properly and quick. The only reason I gave 4 stars is because of the surprise charge I got after installing the tv on top of my fire place which already had tv equipment from previous tv. They said they have to charge me additional fireplace fee anyway.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was quick and well done. They asked me how I wanted it and gave me advice on positioning. I couldn’t be happier with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Job in my Media Room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't read the reviews before buying an 83" LG C3 OLED and I'm kind of glad. Even though it seems like high ratings for large TV installs, there are a lot of negative reviews with pics to prove it. But I was fortunate enough to have a very good crew. Positioning your TV is, in my opinion, the responsibility of purchaser and NOT the installation crew. I taped off the center of my media room and I also carefully measured the height of my center channel speaker and taped off the minimum height that the OLED should be at or above. I have a nice HT setup with a ton of electronics, so the reviews where the TV fell off the wall definitely worry me. I bought the heaviest duty Sanus wall mount though, so hopefully all will be ok for the time I own this and maybe even the next TV. I plan to leave the TV back against the wall when listening to 2-channel music and then pull it away (~30") when viewing a movie, NFL football game or a TV show. To be honest, I with the Sanus mount wasn't so jankie. You can move it around if you sneeze. It should be tighter and harder to twist or move it side-to-side. But that's not the Geek Squad's fault and could be adjustments on the stand itself to firm things up. I will look more into it. Anyway, the 36" height marked with blue tape and the center of my room taped onto my carpet were both met with precision. And I mean nearly exact precision. 36" were observed with a laser measure on either side of the OLED. I spent the day after moving in all of my racks, equipment and speakers and all lined up beautifully. I am happy with their professionalism and attention to detail. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome TV Install Service from Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from John W. and his Geek Squad installation team! They mounted and setup my TCL 85' TV, removed my old 85' TV and installed an in wall cable concealer kit (recommend for clean look mounting a TV). Friendly, patient, and professional installation. I would never have been able to do this installation myself. This is the 3rd big screen TV that John has installed in my house. I always receive excellent service from him and the Geek Squad installation teams!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Would give them 10 stars if I could

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough about the great job the Geek Squad did in delivery of my products (75” TV, Large Media Cabinet and the mount to hang on the wall. They were courteous, knowledgeable and did an amazing job getting the mount up, tv mounted and putting together the cabinet. They set up everything and cleaned up too.! All I had to do was enjoy once they finished. Would definitely choose Geek Squad again, when needed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oxnard geek squad Mars and Marco were amazing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mars and Marco Oxnard team that set up my tv were professionals courteous helpful explained how they were goi g to install and made sure I understood how to use my art frame Samsung tv which I love. Clean work in and out quickly and even worwboories to keep my floors clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this TV but was not quite as wowed it’s certainly a good tv but imho not better than the Hisense 75 U8K. Picture is good and TV body is sleek and thin. Not necessarily unhappy with it-just could be a bit better. Ive had Samsung QLEDs before and liked them—I dont think this “Neo” one is as good as 2017 version or LG OLED. But still a good tv if you get a good deal you will like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Is The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad are the best. Great work and so easy to work with. They definitely wanted to please me. Would not use anyone else. They showed me how to use the tv after they finished installing it. Geek squad is the best.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Very quick install and very clean. Looks great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good thing to have included when you buy a new tv, awesome techs come out to mount your tv for you worry free, very clean and professional. Definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    WORTH. EVERY. PENNY.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I read the reviews for the first time, I was a bit hesitant on having my TV mounted but didn’t want to do the service myself so I took the risk. I cannot put into words how please I am with the level of respect and expertise these guys brought to my home. They came on time, put on their shoe slippers, and I welcomed them in. I had already picked up my TV so I had everything waiting for them. We went over location of the TV and possible glare and then he marked the TV location with tape so I could visualize if the height was right. They also installed an in-wall power kit and ran an HDMI cable without me having to ask. (I did provide these items.) Before leaving, they asked if I had any questions, showed me the degrees of motion the mount had, and leveled the TV again to make sure it wasn’t crooked. Then they took the trash and left. I will NEVER trust any other proffesionals with my home! I cannot reccomend them enough! One thing to note- most of these bad reviews are because they opted for a third party company. Choose GeekSquad, you won’t regret it.

    I would recommend this to a friend
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