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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 105 reviews

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  • Service

    Rating 3.7 out of 5 stars

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    Rating 3.8 out of 5 stars

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    Rating 3.7 out of 5 stars

68%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 105 reviews
  • Rated 4 out of 5 stars

    Under counter wine refrigerator

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks very clean and great. It is easy to handle and you can store enough bottles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Perfect Install

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team arrived within the installment window. They were very professional, and you can tell this was not their first rodeo! They came in, ensured the unit was installed in my space correctly, and ensure operability. They were in and out!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been nothing but a hassle since I first started this purchase. Missed delivery and install times, and when it did arrive the first one was damaged and the second one is also is not correct. I have spent hours trying to get this resolved on the phone and in person at the store.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It's always frustrating when an appointment is not up to standards. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    New air Beverage Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new beverage refrigerator so far is working very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sized right

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is the size I need to replace a former unit. It is right for my purpose

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Under-the-counter wine cooler

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some confusion in scheduling / coordinating haul-away of old, defunct cooler and delivery of the new appliance. - In the end, this was resolved surprisingly smoothly. The first impression of the design of the new wine cooler is positive, however, its performance over the long run remains to be seen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very accommodating

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to put off delivery and installation several times due to construction delays but BB and installer we very accommodating.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    to fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were ahead of schedule which was great but they installed and left in such a hurry that they did not leave any paperwork for us to sign or even get the serial number off the back of the unit before they put it in the cabinet and now I cannot retrieve the serial # for the registration.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed but happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice people installing. After they left, no ice. They turned on the water hose, however the unit was not started. After i discovered the error, 24 hr. later water was building. My sons came home, and found the water hose was crimped in 2 places. They fixed the problem and now I have ice!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WORST custom service I have ever received. I will never purchase from Best Buy again.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Double Drawer Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good refrigerator. The drawers dont glide shut like my Kitchen Aid that I had before, however it looks & works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving this wine cooler

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wine cooler is so quiet and attractive. The specs said it holds 53 bottles. We did not expect that to be accurate since we have found similar claims on other wine refrigerators to be inaccurate - holding several bottles less than they claimed it could. However, this refrigerator does hold 53 bottles, including the fatter bottles such as for pinot noir. We did not want a dual zone since we drink mostly reds. When you open the door, a light comes on so you can see what you have. The display is easy to change. You don't have to master anything techy. The wine shelves are very sturdy. So far we are very satisfied with our purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Kitchenaid Icemaker Fiasco

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best But has NO CLUE what they are doing. Do not buy any appliances from them. They source out the installation to third party installers who are WORTHLESS. When I call Best Buy Installation customer service line they are RUDE, DEFENSIVE and argued with me about why they sent installers to my house that had no idea how to put in an icemaker stating that they are not responsible!!! it has been over a month and i still have no functioning icemaker.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Took two to get it right

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first refrig stopped cooling within the first 30 days, Best Buy quickly replaced and installed. Fingers crossed no more problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GE Café Beverage Cooler

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best alternative to a dish washer. Since moving in our home we've had space for a dish washer. After looking around and much consideration we thought getting an under the counter beverage refrigerator would be the best thing to have in our home. We couldn't be more happier. Since most of the time we look in our fridge for a drink or like to keep well stocked with drinks. I highly recommend this appliance instead of a dish washer. It was easy to install and looks beautiful.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ice Maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice maker arrived broken. Waiting for a new machine to arrive and be installed

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mu fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Whirlpool fridge works fine. It took the Best Buy techs about an hour to finish the ice maker install. I had to wait three weeks for this fridge. Why?????

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    refrig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is ok but not as good as what it replaced Does not keep the items coled enough

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wine refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wine refrigerator looks good and runs without any noise. I could only store less than 90 bottles of wine as opposed to 98 as a claims. However, at the bottom drawer, a lot of space to store the soft drinks.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gadget guy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product as expected, all items stay cool and so far no problems

    I would recommend this to a friend
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