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Customer reviews

Rating 3 out of 5 stars with 49 reviews

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47%
would recommend
to a friend

Customers are saying

Customers consistently note the great price of the Basic Monthly Plan 4G LTE 3-in-1 SIM Starter Kit, making it an affordable option for those looking for a prepaid card. However, call quality and signal issues have been a consistent complaint among users, with some reporting poor reception and dropped calls. Additionally, some customers have expressed disappointment with the lack of compatibility with unlocked iPhones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 49 reviews
  • Rated 1 out of 5 stars

    Unreal Mobile bad product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 2 Unreal Mobile Sims. When I contacted Unreal they advised me I would have to pay $9.99/SIM and $10.00/SIM for each phone. Activation fee and monthly plan fee. After completing these steps, they did not activate my phones and they took my money refusing to provide me with a refund for non-service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    NICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived Super Quick! Great Service for only $10 a month. Good Customer Service. I have had no problems. Other then not getting service for my first full moth of paying but that was technical issues! Since Ive got this card no problems!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    if you want a cheap plan..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for $10/month it's hare to beat. It's not traditional carrier service, so there are limitations, but if you can live with it, it's dirt cheap

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not too bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this mobile service a try for fun and testing purposes. Not too bad, but I don’t like how it requires an app to be on your phone while your in service. A prepaid phone service wanting all access isn’t something I like.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Data

    Rated 1 out of 5 stars

    Not a fan of App based services

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this based on an as advertised $10 Unlimited Talk Text and 1GB of data. It took a lot of back and forth emails to get my number ported in, and a phone call to customer service was unavailable. The service is App based and uses your data plan for voice calls and Text / SMS messages. So if you are not keeping track of it then you will run out of data. There is no native calling or messaging and this seems weird at first. Overall I am not satisfied and will be switching to a more regular pay as you service provider shortly.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Call quality

    Rated 2 out of 5 stars

    Not recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn't serve me the need what i am looking for. Call quality and signal is poor

    No, I would not recommend this to a friend
  • Cons mentioned:
    Call quality

    Rated 3 out of 5 stars

    unreal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The data part of this sim card is fast and works great. how ever the phone part drops calls all the time .IT IS A GOOD BACK UP DATA IF YOU PUT IT IN A SECOND SIM SLOT

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    last minute product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was a last minute purchase because I did not have service for my phone at the time. I switched back over to my carrier because it was difficult to reach technical support.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Call quality

    Rated 2 out of 5 stars

    Good for texting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't expect much from something so cheap, and I didn't, but I still am unimpressed by UNREAL mobile. I am able to make calls and send and receive texts, but only in the UNREAL app, and I can't receive calls. I bought this SIM kit to receive calls in the first place. Big disappointment. Customer service is polite but slow.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great choice for low cost service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed UNREAL SIM in GSM unlocked phone and activated. Then just followed directions to add APN while on WiFi and download required UNREAL application from Google Play Store. Then Synced phone in application. New number worked. Then transferred old number from Metro by Tmobile in less than 2 hours. Rebooted phone and resynced phone in Unreal application. Now all is great for $10 per month for unlimited calls, text and 1 GB LTE data.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ehh

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a voip service. The sim only gives u data an you have to use there app to text an call

    No, I would not recommend this to a friend
  • Cons mentioned:
    Call quality

    Rated 4 out of 5 stars

    Cheap

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap plan. Have to use the unreal app for calls and messages. The iPhone apps are of course much better. Just ok since it’s a low use phone/plan but wouldn’t recommend for heavy mobile phone users

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Quality isn't good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It needs data or wifi to make calls. Sometimes, data strength isn't enough to make calls.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Looking for great price with minimum data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordering and delivery through Best Buy flawless. Dropped one star as Unreal Mobile registration confusing. Service has been as good or better than current carrier.

    I would recommend this to a friend
  • Cons mentioned:
    Data

    Rated 2 out of 5 stars

    Unreal as it GETS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only can use around Wifi. Won't work if u don't have data.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    picked up in store and set up was quick and easy! no issues thus far

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well it seems to be a good product it's pretty easy to install and set up but I just wish they had real live customer service otherwise it's it's good tremendous difference at the end

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for unlocked phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to try with my unlocked Moto Z4 and I didn't hate it but I ended up switching to Google Fi and that is by far the best network

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    i did not like it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    is there a star for minus. worst service i ever got. never got a signal. but need to make payment. i am not even going near the isle

    No, I would not recommend this to a friend
  • Cons mentioned:
    Data

    Rated 5 out of 5 stars

    Good for temporary use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good if you dont use a lot of data other wise at 1 gig plan it's gone in 2 days. Still a good service and works with the ATT network.

    I would recommend this to a friend
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