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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 177 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers consistently note the excellent sound quality, particularly praising the bass and impressive volume of the SmartCast Crave 360 speaker. Its portability is also a frequently cited advantage, although some users mention challenges with connectivity and initial setup. While many appreciate the long battery life, a few find the speaker somewhat heavy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 177 reviews
  • Pros mentioned:
    Bass, Battery life, Portability
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good speakers with a minor flaw

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these speakers. Simply put, these vizio speakers are great. I put both of these speakers in one room, on each side of my bed and they are daunting. Treble and bass are on point and these do a great job with filling a room, even large spaces with 2 speakers. They really do sound great, are hefty sized and built really well. Then you add in the portability aspect; threw a bbq and moved a speaker to the backyard and it was great. Especially because there wasn't a noticeable change in sound levels when switching to battery power like you get with some Bluetooth speakers. As you may have read with other reviews, folks hate the app. The simple reason it's frustrating for most is because the goal they're trying to achieve is pairing the speakers in unison while having a strong connection with zero jitters or drops in sound. Those are the worst- like nails on a chalk board. In order to do so, you'll have to use the google home app, the vizio app and the music app....only once in the beginning. I went through the same frustration in the beginning but then it occurred to me: The issue is not really with the app, it's the incompatibility with certain music apps like Apple music to play music in a paired fashion and the amount of different apps I would be using in order to casually put on a song. Personally, I didn't have any connection issues (like I've had with my samsung radiant speakers) so the sound quality remained above par. After the initial setup, I was using Google music and the speakers came up with the left, right and the grouped option for me to select. The reason for the 4 stars, instead of 5, is because the speakers sometimes went into a state of hibernation and wouldn't wake up. I had to simply power cycle them and all was well. Ultimately, I got tired of them not waking up at a glance, so I ended up returning them with a notion that I'll return and buy them again down the line or when Vizio upgrades their firmware. Hope this helps.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Good Sounds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, would recommend it if you only plan on using google cast other apps are hit or miss trying to cast to it, but Bluetooth works just as well. Great bass, great highs and lows. Overall a solid speaker.Very clean looking and stylish to be able to carry it around. I bought it on sale and it is an amazing speaker for the price I paid but for the $250 asking price I would have passed...but I did buy both while they were on sale VIZIO SP70-D5 sounds better than the crave 360

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good but could be better

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caught this bad boy on an amazing sale so I just couldn’t pass it up. It’s a great product but it has a few flaws. For whatever reason it keeps connecting to Bluetooth from my phone when I had no intention to. I try to use Google cast but it doesn’t always cast to the speaker.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Sound quality, Volume

    Rated 5 out of 5 stars

    A Great Speaker If You Find It At the Right Price

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the Vizio SmartCast Crave for nearly a year, and it is extraordinary -- but I bought it at a great discount when it was offered as a "Deal of the Day." I cannot say whether it is worth the several hundred dollars it sometimes sells for. I bought it for about one-fifth that price. But whatever you decide to do, this plays music beautifully. I simply connect my phone to it via Bluetooth, and it fills the room with a full range of sound and great clarity. And you raise the volume quite a bit (by rotating the circular top), if that's your style. I usually watch movies using a home theater setup, so I only use this for convenience when I want to listen to music, say, in the bedroom as I decompress before heading to sleep. But it offers amazing sound, nonetheless. It's also portable, since it has a charging base that separates from it easily. It's fairly large, and hefty in weight, which I take to mean that it's a quality build. I can't say how it compares to the Amazon Echo line of speakers, but frankly I'm not sure I really care. If you spot this at the right price (and I'm not sure why I lucked out), I really recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity, Weight

    Rated 4 out of 5 stars

    nice product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to pair via Bluetooth. I never was able to connect via wifi. The speaker did not recognize my cellphone. Sounds great in a small room. It is a little bit uncomfortable picking it up because of its weight.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Volume

    Rated 4 out of 5 stars

    Great Bluetooth Speaker. Not with Chromecast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio, loud speaker, good bass. The Bluetooth works fine. But I need to keep reseting the chromecast/speaker because I cannot connect or lose connection.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Got as a gift - good way to play music

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a gift, so I didn't fork out the $249.99 for the device. However, setting it up was a little of a nuisance to be hoinest. After setting it up, it streams just fine and plays music wonderfully. I love the long battery life and the strap that you can just carry around with you. One thing is that the top is a little to sensitive, so sometimes when one of us picks it up, it might pause the music. I personally wouldn't fork out the $249.99, but like I said, I received it as a gift, so I am giving it 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability, Sound quality

    Rated 5 out of 5 stars

    The Best Sound Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best purchase I have made in a long time! The sound quality and portability of the speaker is everything. It has at least a 5 to 6-hour playing time and the sound quality is amazing. The price that paid for it made the deal that much sweeter.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This speaker is much better than I expected. It was easy to set up and it sounds great. The Vizio app is terrible but you need it to set up WiFi and to link the speaker to your Google account. I have two of these speakers in a group and they sound even better together, however, one of them drops out without warning.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great sounding speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This speaker has a nice rich full sound. Great highs, mids and bass. I was satisfied with the sound the speakers produced. Only real issue every now and then there is some connectivity issue. However at sale price I easily can over look that issue for the build and sound quality .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Excellent sound, poor interface

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally understood what other reviews meant when they said you had to download Vizio SmartCast App first in order to make it work, and then use Google Home or Bluetooth from then on. The problem is, connectivity/interface between the unit/s-to-smartphone and even Bluetooth-to-smartphone is not 100% reliable. I have 2 360s and one of the SP-70 to have a multiroom set up and it's not always functionally reliable. There are times I need to do a hard reset and set them up all over again to get them to work. However, once you get them working, the set-up sounds magnificent. Currently, I find myself using the Bluetooth connection as it is more convenient. Definitely worth the $60 I spent for these. If you have the patience (and the budget), go get them! Don't bother getting the SP-70s as they are too huge but, in my view, pales in comparison to these 360's.

    I would recommend this to a friend
    • Brand response from VIZIOEntertainmentExpert
      Posted .

      Hello Kulafu29, you should not have to perform a reset on your speakers to allow them to connect properly. We'd love the opportunity to review your devices and setup and see how we can help with your connection. We have agents available to chat, text or call us at support.vizio.com and clicking 'Contact Us' VIZIO

  • Pros mentioned:
    Sound quality, Volume

    Rated 4 out of 5 stars

    Decent speaker

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this item as a deal of the day at an amazing price. Sound quality is great especially for a portable speaker. I’d compare it to the HomePod but I think the HomePod is a bit louder and clearer at the top. I think this has been discontinued but if you see it at a good price snatch it up. It makes a good gift.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great Streaming Speaker

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The only challenge is sometimes connections fail and it takes reprogramming to get reconnected to my phone. I have purchased two of them as the sound is unmatched for the price but I've not yet been able to stream music to both at the same time. Good overall speaker nonetheless.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Portability, Volume

    Rated 5 out of 5 stars

    Great sound from a small speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of bass and volume. This is my second one and when used with Google home app they fill my house with sound. Pick it up and it goes where ever you go.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Sound quality

    Rated 5 out of 5 stars

    VIZIO - SmartCast Crave 360 Wireless Speaker for S

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VIZIO - SmartCast Crave 360 Wireless Speaker for Streaming Music (1-Pack) - Silver. Excellent sound quality, portable and powerful

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, great sound, solid. Love the portability!! Easy to use. Sometimes connecting to phone bluetooth is tricky

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Amazing sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound quality. The only reason it’s four stars and not five is because there’s connectivity issues. I connect via Bluetooth and every time I leave the house I have to re-sync devices, which is getting to be a pain but for deal of the day pricing it’s a bargain I couldn’t pass on.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Sound quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    What a powerful device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound quality so much i purchased two! The 360 sound is amazing. Easy to sync but i a bit heavy

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability, Sound quality

    Rated 5 out of 5 stars

    Great portable speaker!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Easy to use and long charging life. I bought this as a deal of the day item.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Sound quality, Volume

    Rated 5 out of 5 stars

    Vizio

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it sounds really great easy to use and very loud good for entertainment

    I would recommend this to a friend
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