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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 445 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers regard the 5 Handset Connect to Cell Answering System with Super Long Range favorably, particularly praising its range, ease of use, and sound quality. Many appreciate the call blocking feature and the large display, while some found the instructions unclear and experienced issues with battery life. The phone book's usability and volume levels also received mixed feedback. Overall, the system's features are considered positive by most users, despite some minor drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 445 reviews
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very long range, my other phone only went 40 feet. Now it covers over 200ft. Works great. Changing time well it took some time to get it correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Call blocking

    Rated 5 out of 5 stars

    VTeck phone system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love how the phone system has blocked unwanted incoming calls. Those that come through must identify the company or themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such a cool house phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable phones for home. Nice to have a back home phone still around the house. Comes with 5 phones and one base station. Super easy setup too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    rlmcsm

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman was very helpful and the product was excellent. The hookup at home was easy for us and we are not electronically informed. I can hear other people on the phone much better than I could with our old phones. I would recommend Best Buy to anyone, friendly and courteous people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    V-Tech 5 Handset System

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was easy to connect. My only probkem was finding a DSL Filter. It world be good to lnow one is required when you purchase the phone system.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Vtech Call Answering System is a Disappointment

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this system and made some assumptions that were wrong. I thought all phone systems have a speed dial but this does not and when you save into your phone book you can't just go to the person you want to reach! I have a 10-year old Panasonic system that offers all of these features and then some...

    No, I would not recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the telephone system does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Rated 2 out of 5 stars

    Spam & Unknown caller blocking not working

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot block spam or Unknown Callers using a downloaded phone directory. Per my conversation with VTec support I have to individually enter the phone numbers I want to allow into the phone directory. The ability to block and allow calls was one of the main reasons I bought this specific model.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the telephone system does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Rated 1 out of 5 stars

    Smartphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like this phone system at all. It is so confusing to set up and I am beyond confused. I am sorry I purchased it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Range, Sound quality

    Rated 4 out of 5 stars

    Good phones, work well, good value for money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These phones do what they’re supposed to and are pretty well designed. It’s far too early to say anything about their longevity or that of their batteries, obviously. The display is nice and bright, and easy to read. Sound quality is good. The long range claim is true - they make it halfway up the street; their predecessors hardly worked out at the mailbox. The buttons are a bit hard to press if you have weak fingers, and a bit shiny and thus slippery. By giving them this sleek, slender look- which is attractive - they have also made them harder to pick up from a flat surface, and hold than some, and harder to get to stay on your lap, leg, couch arm, etc. They have all the usual features - redial, flash, mute, caller ID log, speaker, etc., which all work fine. No major complaints, and generally recommendable.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Buy this to stop those scam calls!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best comparison landline phone I could find to replace my old Panasonic phone. One would of thought after 19 years since my last phone purchase, phone technology would of been greatly improved. Struggled searching for a phone which had all of the features my old one had, ended up going without a few i.e. color screen, different ringers, and some other features I rarely used. This VTech is nice and price was great, The Bluetooth technology is an added feature. The Smart Call Blocker is the only real advantage my old phone didn't have, and this hands down is the best thing invented in years, all those scam calls not filling my answering system every evening. Until you get used to it and have your family & friends loaded in phone book, all calls are screened, you do have option to turn it off, but why when this is an asset to deter scammers, which I got more calls from them than from people I know. I needed the ringer light, my old one had different colors & ring tones for different people in phonebook, this one is just amber, still handy feature I utilize a lot. Was very easy to link cell phone phonebook for a technically challenged person to this phone. Haven't tested out the range yet to comment. The menu is easy to scroll thru and operate. Love the fact again that I have an expandable system, this time with more phones to place around the house so I'm not always running to pick up. And my old phone had Caller ID which was a Must Have feature to keep one from running thru the halls, this VTech also has Caller ID,

    I would recommend this to a friend
  • Pros mentioned:
    Range
    Cons mentioned:
    Battery life, Intercom

    Rated 3 out of 5 stars

    VTech - Room for Lots of Improvement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to replace my Panasonics. The old Panasonics were dying. The new ones had dreadful range and short battery life. The VTech have good range and good battery life. However, many of the features aren’t very good. There’s no ability to program for silent hours. If you use the silent feature (which you have to activate every day) you can’t use the intercom. There’s no separate ringtone for “family.” The features are hard to access. There’s no easy way to access the intercom (too many steps). There’s no way to identify the rooms in the house for the intercom. Quite frankly, I miss my Panasonics.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Call blocking, Range, Sound quality

    Rated 5 out of 5 stars

    Saved me from Robo calls

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were getting so many robo calls and was ready to just cut off home service. I tried these and my house is quiet without phone ringing so often from robo calls. Amazed at how well this blocks robo calls and had it set up within 30 minutes. The feature to connect your cell phone was great which greatly simplified "allowed" callers to be imported. Call quality, range and construction all excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Call blocking, Ease of use

    Rated 5 out of 5 stars

    Very good land-line set for multiple handsets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and attractive landline phones. Mfr claims that up to 4200 personal directory name/numbers can be stored(!!). User "manual" is fairly light on detail, but customer support online is responsive thru website. Optional connection to 2 mobile numbers is also provided, but I have not tried this aspect/no comment there. Incoming calls are audibly announced by either the name in your personal directory or otherwise by their caller i.d. and call blocking of spam calls can be programmed fairly easily. Handsome design.

    I would recommend this to a friend
  • Pros mentioned:
    Call blocking, Range, Sound quality

    Rated 5 out of 5 stars

    Best phones I have ever owned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had owned a different set for years. My children often told me that they sometimes couldn't hear what was said to them. The new Vtech phones are crystal clear due to their full duplex ability. There are no complaints from my children now. Also the constant ringing of spam calls at all hours of the day and night have totally stopped due to the smart call blocking feature. This is the best set of cordless phones I have ever owned.

    I would recommend this to a friend
  • Pros mentioned:
    Call blocking

    Rated 5 out of 5 stars

    Eliminates 99.9% annoying spam calls!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For anyone who still has a landline this telephone is a game changer. It was to the point we had more annoying unsolicited calls than legitimate. I was very skeptical if this phone would really work but decided to give it a try. It didn’t take long to erase any doubt. Calls from people in the contact list are announced and ring through / Non-spam calls with a legitimate purpose are instructed to state their name and you decide if you want to answer / The best part is calls from previously blocked numbers or calls from known spam numbers are displayed but the phone does not ring and sent directly to voicemail. This phone has been wonderful. It eliminated 99.9% of annoying unwanted calls. You can’t get any better than that!

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Call blocking, Range

    Rated 5 out of 5 stars

    My Vtech telephone System

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this telephone set after reading the reviews of other manufacturers offerings. My main concern in choosing this set was the ability to screen incoming calls as I get between 10 and 15 spam calls a day. Well I have to say, spam calls are a distant thing now. The phone will have a faint ring when one arrives and if the caller doesn’t identify themselves then they go to voicemail. It’s been great, no more spam calls. In other areas such as range and clarity the phone has also lived up to its reviews. I am very happy with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Call blocking

    Rated 5 out of 5 stars

    VTech - 5 Handset Connect to Cell Answering System

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This VTech System complements our existing Uniden 4 Handset System (we recycled a GE Handset System). I actually turned off the Answering System part as we use our Internet/Telephone Service Provider's such that we can access any messages from either/both Systems. Our potential SPAM/ROBO calls have just about been eliminated as it seems the V-Tech Screening works as the calls do not get thru to us. There is some getting used to any new Telephone System but once you read/understand the Instructions, it is pretty easy.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Ease of use, Range, Sound quality

    Rated 4 out of 5 stars

    Easy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and works great! Range is good and sound quality is above average.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range, Sound quality

    Rated 5 out of 5 stars

    Excellent home phone set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear audio, nice screening feature, ergonomic, easy to use, and good range

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    VTEC - 5 HANDSET

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup is very easy. The use range is great covers my 1/2-acre yard. The Bluetooth cell connection means I only have to carry one of the handsets to talk on two cells and or home line.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

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