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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 30 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are pleased with the CM18445 Main Console for its user-friendly interface and its ability to expand. Customers appreciate how easy it is to use, with one customer saying, "Easy to use." Another customer highlights the expandability of the product, saying, "This is a GREAT console! I bought 2, but you only need 1."

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 30 reviews
  • Cons mentioned:
    Button

    Rated 4 out of 5 stars

    Decent, points: Volume and buttons...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Only complaints are that even the lowest volume setting is very loud and the main numeral buttons are hard to press because of their shape. They slant upwards so that you often press the wrong button, but this can be gotten use too. The volume can be solved IF you are willing to plug in an external or wireless headset that has its own separate volume control

    No, I would not recommend this to a friend
  • Cons mentioned:
    Setup

    Rated 4 out of 5 stars

    Take the very long time tk set it up correctly

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This took a lot of work to set up correctly. Out of the box easy to use. But not when you add lines and an intercom and already have a voicemail through the provider. Took May calls to figure out how to disable some parts and enable others. Putting people on hold still results in us having hold music blaring through the intercom. Take the time to read manual and set it up correctly at the beginning. We do like the additional phones we could add with it.

    I would recommend this to a friend
  • Pros mentioned:
    Expandable

    Rated 5 out of 5 stars

    A good choice if you wish to avoid VoIP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a standard traditional 3 line phone. Every one wants you to go VoIP for one reason or another. I have 3 land lines and am content to keep it that way. Took me a long time to find a suitable phone. This is it. It has plenty of features, (I probably will not use), the cost was good, and the fact that I can add a remote phone to the system is a useful bonus.

    I would recommend this to a friend
  • Cons mentioned:
    Headset jack

    Rated 4 out of 5 stars

    Great Office Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 year after purchase. Bought 1 extension unit and 1 handheld unit to go with the main base unit, for a small home office environment. All components work well, except the headset jack on both the base unit and extension is flaky and does not fit any jack we have purchased, so it is not useful at all.

    I would recommend this to a friend
  • Pros mentioned:
    4 lines

    Rated 4 out of 5 stars

    VTech 4 line phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a very convenient easy to operate phone, perfect for offices. Now most of the phones come with a max of 2 lines. But this phone has 4 lines which is pretty impressive. The price was also reasonable.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Works well

    Rated 5 out of 5 stars

    Easy to install and use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like how easy the phone is to use and how well it works with the other handsets.

    I would recommend this to a friend
  • Pros mentioned:
    Expandable

    Rated 5 out of 5 stars

    Business phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set-up. Easy to use distance if you use the add on option earpieces.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Expandable

    Rated 5 out of 5 stars

    GREAT CONSOLE - COMPLEX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a GREAT console! I bought 2, but you only need 1. Wish it were a bit smarter, but amazing features!

    I would recommend this to a friend
  • Pros mentioned:
    Works well

    Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent phone. Worked as expected. Still going after a year

    I would recommend this to a friend
  • Pros mentioned:
    4 lines

    Rated 5 out of 5 stars

    great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    finally i found the right phone with 4 lines i have been looking for this phone for a year this it just do what i need in resturant business with 4 lines

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just re purchased this phone system. The last one lasted 10 years and only died due to a power surge. It is rare these days that a piece of electronic is built to last like this V-Tech

    I would recommend this to a friend
  • Cons mentioned:
    Setup

    Rated 1 out of 5 stars

    This system did not work for us.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ystem did not work with our 4 line 2 plug setup in our small office. I tried splitters and plugging through numerous different ways but could not get it to work. Line access was affected when third phone plugged almost as if the system expected each phone to have its own line, even when registered to the deskset. Beware you only have 2 weeks from delivery to send back.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Great console

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very straightforward with its display and buttons. Very easy to use. Great speaker system.

    I would recommend this to a friend
  • Pros mentioned:
    Affordable

    Rated 5 out of 5 stars

    xlnt phone system, I highly recommend it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone system works excellent, I highly recommend it. It won't break the bank like some other phone systems.

    I would recommend this to a friend
  • Pros mentioned:
    Affordable

    Rated 4 out of 5 stars

    Decent phone system for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a decent phone system for the price. Has all the needed features

    I would recommend this to a friend
  • Pros mentioned:
    Expandable

    Rated 5 out of 5 stars

    Efficient easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for 4 line office. It's an easy set up and if you need additional station you can order separate. I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how this connects to our other 4 business lines. Easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT PHONE SYSTEM

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Main console ease of setup and connectivity. Extension seamless connection with ZERO failures. Refused to write the review until 1 year of use. No regrets.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great phone system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking for something simple and this unit gave us everything we needed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for the office. Perfect sound quality and features to put your own on hold music

    I would recommend this to a friend
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