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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 105 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers commend the CS6629-3 cordless phone for its ease of use, excellent sound quality, and affordability. Many appreciate the long battery life and clear audio. However, some users find the caller ID display challenging to read, and the screen brightness insufficient. The overall experience is largely positive, with the ease of setup and operation being frequently highlighted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 105 reviews
  • Rated 4 out of 5 stars

    I love the phones!it works perfectly fine!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is working except for the batteries for one of the pones which is not working.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the telephone system does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Cons mentioned:
    Caller id, Display

    Rated 3 out of 5 stars

    Not happy with this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the forth Vtech telephone set that I have bought....thi model is lacking some features that I had with the previous model I owned....on an incoming call it does not tell you who is calling;ring tone is poor andhard to read display!!!!!! Dan Mancini

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Thumb's Up for VTech

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had VTech before and i don't know why i changed but i now have them back and they are the most reliable phone on the market right now. They are nice and easy to program and the sound of the peoples voice is very much clearer then any other phones that i have had in the past. Thumb's up on this phone which I would recommend to everyone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Simple setup and easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace our last vtech which we had for years. The setup was simple and is easy to use. I would of liked it to be a little phone tech orientated and that is why only the four stars. I would recommend both Bestbuy and the phone based on my experience

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Better than my old one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to update my home phone and this functions just like my old one but with a cleaner look and brand new (my old one had the screens burnt so it was hard to see numbers) also extremly easy to set up

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Rated 5 out of 5 stars

    Great phone at a good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time I have bought this set. The first one lasted 13 years. I feel I got my moneys worth. I like the weight of the phones and the ring tone.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support vtech-babymonitors

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Very good telephone and answering machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this V-Tech phone and answering machine for a few months now and I am happy with my purchase. The sound quality is good and the answering machine is easy to operate. It comes with two additional handsets which can be used as an intercom system.

    I would recommend this to a friend
  • Cons mentioned:
    Caller id

    Rated 3 out of 5 stars

    it's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement to a VTech answering machine system I already had. The new slim line look I like. The only thing I don't like or is rather odd is the 3rd receiver does not pick up all caller id's for some reason. And the 2nd receiver has a unique annoying ring a constant long tone and it is programmed just like the other two. I haven't returned it because it was ordered on line. Local store does not carry it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice and easy to program and use nice o have 3 phones

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    VTech Cordless Phone System

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific cordless phone set for the price. Three handsets to display around your home! The set has all the necessary features such as answering machine.....excellent value!

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best cordless phone on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using VTech phones for years and they can't be beat. Clarity, distance, battery life, all better than any other brand on the market and still priced good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Home phone TVech-CS6629-3DECT6.0

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be honest with you, the light of the phone is very low and when somebody’s talking sometimes I can’t hear it so I wish you change it for me so do something for me please. Thank you.

    No, I would not recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the telephone system does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Rated 5 out of 5 stars

    Vtech, a winner!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great house phone. Bought to extend previous set.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the telephone system does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you. Please contact our Consumer Sales and Service Center between the hours of 6:00 AM and 4:00 PM PST Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Phones replaced

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phones are clear, the battery is long lasting. I haven't figured out how to screen calls on the sub phones and cant hear from base ...but i know there's a way

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Doc

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone worked great. They were easy to program, install and to use. They look neat and modern in the house.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Rated 5 out of 5 stars

    Vetch cordless phone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came quickly. Easy set up. Very pleased with my purchase.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    v-tech phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great- ease of use/setup was easy/I bought a fourth phone for this base unit

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome Phone System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent option for multi phone stands , price is great and they always last for years.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great phone's.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very impressed with my phone's! The sound is good and clear,the back up light is a plus.Im glad I made the purchase!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great phone for land line

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent portable phone for land line Con isn’t to locate the many phones Great sound and efficient recording messsges

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support vtech-babymonitors

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