Customer Ratings & Reviews
- Model:
- RM5754HD
- SKU:
- 6474198
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are positive about the video quality, app, night vision, clear picture, and ease of use of the Smart Wi-Fi Video Baby Monitor. They appreciate the excellent video quality, easy-to-install app, great night vision, clear picture and reception, and user-friendly interface. However, customers are negative about the battery life and connection issues. They complain about the short battery life of the parent base and the frequent disconnections between the handheld monitor and the camera.
This summary was generated by AI based on customer reviews.
Great for new parents
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for all the basics you’ll ever need. HD Camera, free app use, nightlight and digitally adjustable camera.
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.
Thank you,
-VTech Support Team
It’s okay
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looses signal a lot. Be in the next room and has A hard time connecting. And staying connect.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
Really nice monitor
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice monitor, you can even zoom in and see if kid is sleeping.
I would recommend this to a friendViewing camera.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Me and my wife absolutely love this device. Only downside is that plastic around the screen on the handheld is easily damaged. And ours has a crack, but other than that, it is phenomenal. And it is honestly a huge, huge help.
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.
Thank you,
-VTech Support Team
- Cons mentioned:Battery life
Bad Battery
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and we like it but today is the 6th month of purchase, 5th month of use and we have to be charging the screen all the time! Not good at all.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
- Cons mentioned:Connection
Always loses connection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app works fine but the baby monitor always loses connection.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
First baby monitor/ camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We use it for our baby. Love the music options and choices.
I would recommend this to a friend- Cons mentioned:Battery life, Connection
Product Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I have been through two of these in two years. The first one died within warranty (battery wouldn’t hold a charge at all), but the replacement we were sent is no longer under warranty, according to their support team. The camera no longer maintains connection to the parent unit (monitor). Every time I restart the camera, it works for maybe a couple of minutes. Quality of the overall product is good, when they actually work. But they apparently don’t keep working very long, based on our experience.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
- Cons mentioned:Battery life, Connection
Loses connection - turns off by itself
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about a month even though I had to keep it charging at all times or it would lose battery within a couple hours. Which is fine, not a big deal. But after that month, it started losing connection more often. Tried connecting it to wifi, placing the parent unit closer to the baby unit, nothing would help. Then the baby unit began turning off by itself. The switch is still on the ‘ON’ position but the camera was off so the parent unit won’t connect. I would then have to walk in my sleeping child’s room, turn it off then on again and it would stay connected maybe 2 minutes before turning off again. Tried plugging it into a different outlet and same story. So it makes for a great $99+TAX paper weight now. Tried contacting vtech for support and although they said they would get back to me within 2-3 business days, it’s been 2 weeks and I haven’t heard back. I asked others who have the same model monitor and they have all experienced the same issues so it’s not just this disappointed parent here. I’m not taking any more chances with any vtech products again.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product.
We apologize for the trouble. It is possible that your camera has not updated to the latest firmware. Please leave your camera plugged-in, then cycle the power on your router. When the camera reconnects to the WiFi network, allow it to sit for 4-6 hours to allow sufficient time to fetch and install the latest update. If your connectivity trouble continues, please contact us at 1.800.595.9511.
Please contact us by email to [email protected] in case of any other issue. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide speedy product replacement. Thank you again for bringing this issue to our attention.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team
- Pros mentioned:Picture quality
Average baby monitor.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent product! Easy to set up and picture is very clear. It has lost signal from time to but works well overall. I don’t recommend dropping it or banging product. Works well but is just looking for a reason not work.
I would recommend this to a friend - Pros mentioned:Night light, Picture quality
Monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor is fine. The 5” screen is a plus. The sensitivity of the sound is ok. Picture quality is very good and night vision is excellent. I would recommend this monitor.
I would recommend this to a friend Ok when it works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item is great when it works. The issue is, we tried to use the app, and now the item no longer works. It would not connect to WiFi despite me following the directions. After that it will no longer connect to itself. Tried factory resetting and everything else for the last two hours. The paperwork and support is absolutely no help either. If you don't touch anything though the device works and works well. My advice is if you get this don't touch any settings when you get it working.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 6:00 AM and 4:00 PM PST Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
- Cons mentioned:Battery life
Pretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good monitor has done really nice features but some things drive me nuts. One thing long time to boot up and doesn’t hold a charge very well
I would recommend this to a friend - Pros mentioned:Picture quality
Baby monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonable price and it’s really fast connection, best pictures quality, it’s been month I haven’t put in charge because highest battery capacity and motion detection was supper real time . I was recommend people best part is contacting with WiFi
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Thank you for your positive feedback! We strive to provide the best possible experience for our customers, and we're thrilled to know that you are very happy with your purchase. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team at 1-800-717-6031 between 9am to 4pm or by email at https://leapfrogbabycare.com/support_form. We look forward to hearing from you.
Thank you,
-VTech Support Team
- Pros mentioned:Picture qualityCons mentioned:Battery life
Shotty battery life.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this is my favorite baby cam but battery sucks so bad. It basically has to be plugged in all the time and it’s brand new. Vtech needs to step it up. Cam quality is great and sound sensitivity is spot on. I do highly recommend this product but just know the battery is total crap.
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
- Pros mentioned:Picture quality
Baby Monitor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im impressed with the video quality coming through the monitor screen. The real reason why I purchased product was to view off of app as well when not home but it doesn’t work well with it. App needs a lot of updating. I also didn’t think the sound was loud of camera for the music option
No, I would not recommend this to a friend - Pros mentioned:Night light
VTech Monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The feed is a little grainy, but overall a good monitor. The built in nightlight is a useful feature.
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.
Thank you,
-VTech Support Team
- Pros mentioned:Night light, Picture quality
Monitor
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect picture quality and night vision love that I can turn the night light on from my phone and can see my son at all times no matter where I am
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.
Thank you,
-VTech Support Team
- Pros mentioned:Picture qualityCons mentioned:Battery life
Parent unit plus wifi on the phone unit. Plus cam
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear picture. I like that I can see my child from open water on a boat. As long as I have internet on my phone and or tablet. The parent base last only about 2hrs. But you can grab your phone and check right back in.
I would recommend this to a friend - Pros mentioned:Night light
Buy again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift, friend loves it & said it works perfectly
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.
Thank you,
-VTech Support Team
