Customer Ratings & Reviews

The team arrived as scheduled and were polite, professional, and appropriate. I felt very comfortable with them and was happy with their install.

The gentleman that installed my washer are wonderful. They were in communication throughout the day to keep updated when they would be here. It was nice that I didn’t have to sit around wondering all day. They were polite, professional and quick. Made sure to tell me if I had any issues to call.

I had an installation which was seamless and tidy. They were polite, efficient and even handed me my stainless steel fill hoses and told me I could return them to get the money back. This, since my original stainless steel hoses (from 6 years ago) were still in perfect condition. How considerate!

Guys were early which was great! They were extremely respectful of our home and took time to be careful. They were incredibly nice/friendly.

Installers were excellent. Installed both the riser and the washer. Were really efficient and explained what they were doing.

The installation was very fast and easy. The assembly men were very polite and professional.

I was very pleased with the installation. The young men were professional, personable, and explained things every step of the way. I wouldn't mind Best Buy sending them again for other major purchases!

OMGoodness! What a great idea washer! It’s a little complicated. But, once you have read the instructions several times; you figure out most of the combinations. There are so many buttons and cycles. You can do virtually anything!

Great workers got the job done . The hose is set perfect

I can get by pretty well on my own, but when it comes to appliances, I rely on the know how of the pros. I am so glad that BB offers installation. Their people are knowledgeable and so polite. I have used this service every time I have made a big ticket purchase! They also test the unit to make sure everything is working correctly. I sincerely appreciate BB!

Every job means installing every part and delivering customer satisfaction! You definitely did that and went above and beyond! Thank You BestBuy delivery drivers and installers! Washer and dryer installation happened so fast. And they went above and beyond their help Passionate about their jobs too. Both of them!

So far, the washer is performing as expected. This washer is a replacement for the original washer that was purchased in June. That one, from the first load, would shake violently and walk around the room with every spin cycle. Best Buy replaced it without any hassle at all. The replacement washer is quiet and does a good job of cleaning regardless of the size of the load and so far, no indication of problems similar to those with the original washer. I would recommend the washer and matching dryer.

The installation went off w/o a hitch. I reported a leak under the washer and it was replaced right away! The second installation team said it wasn't the washer. The 1st installation team attached the plastic house retainer too tight. It punctured the drain hose causing the water to trickle down under the washer.

The installers were excellent and knew what they were doing

I want to give a big thumbs up to the two gentlemen who exchanged and installed my washer on the morning of December 9, 2022 (I forget their names). They were very professional during this process, taking care not to bump into any walls or furniture while removing my defective washer, and exchanging it with a new one. They also made sure the floors were clean after the install, which went very smoothly.

Installers were excellent. Informative and tested machine prior to leaving . Easy installation and recommendations

Installer said he couldn't hook up the washing machine because the cold-water valve was leaking. I had disconnected and checked both valves a few days earlier without any problems. The plumber that I called couldn't get to my house until at least December 15th and was going to charge me between $300 and $500 to replace the valves. After the installer left, I hooked up the cold-water hose and opened the valve all the way. I took a pair of plyers and tightened the nut under the handle and the leaking stopped. The valve has not leaked since then. I have no proof, of course, but I suspect that when I left the room, the installer loosened the nut to create the leak. He then hooked up the dryer using the $32.09 Smart Choice Semi-Rigid Dryer Vent Kit that was a mandatory purchase from Best Buy. The opening on the new dryer was in the exact same spot as the hookup vent in the wall behind it. He pushed the dryer back and crushed the vent hose rendering it useless. I would like a refund for the $32.09 that I paid for this item that ultimately went into the trash. He said that I needed to go to Home Depot and buy the "flexible dryer vent hose" that Best Buy won't sell because it's "not as safe". I was refunded for one of my haul-away charges because my delivery was delayed for four days because of a "sick call". I would also like a refund for the other haul-away charge to make up for these other issues.

Just had our new washing machine installed and the old one hauled away. The new machine is fine, but installation and haul-away were rushed, which caused problems: 1. Installers were careless and left marks and dents in the walls surrounding the stairs they had to negotiate. They said nothing to me about these clearly visible marks. I pointed the damage out to them as they were finishing up, and one of them said something like "yeah, sorry, but the stairs are narrow." Yes, the stairs are narrow, but with a little care the damage could have been avoided. The narrowness of the stairs was not the issue. Trying to rush through the delivery process was the issue. 2. The installers did not level the washing machine. Best Buy's web site clearly states that the installers will level the washing machine, but they didn't. I even asked them twice if they were supposed to level the machine. Both times they said "No, the machine is running. We're finished." They took a couple of photos to prove they delivered and installed the washer (probably required by Best Buy), and then quickly left the scene of the crime, as if they were uninsured drivers who had just been involved in a hit-and-run accident that was their fault. 3. After installing the new machine, the installers started a wash cycle to verify that the machine is working, but they neglected to first remove the accessories and instruction manual that were in the tub. I found these items floating in a tubful of water when I stopped the wash cycle midway to check the water level. This seems like a rookie mistake. Very unprofessional, as if this was their first washing machine installation. 4. The installers left a couple of gouges in our hardwood floors. I didn't notice these until after the installers left, but I was able to trace them back to the laundry area, so I'm pretty sure the installers caused the damage. Conclusion: I want to be sympathetic to the people who do appliance deliveries and installations for a living, so I'm giving my installers the benefit of the doubt. I'm guessing that appliance delivery people are under a lot of pressure to complete as many deliveries as is humanly possible in one day -- hence the emphasis on getting in and out quickly. However, Best Buy should recognize that there's a downside to promising deliveries in short time frames, and customers are not likely to accept fast delivery in lieu of careful delivery and proper installation.

Washer was installed quickly and smoothly, highly recommend

Manny and his helper were excellent. On time. Very professional. Efficient. Knowledgeable. Careful not to hit or scratch surrounding walls or fixtures. Spent extra time with my elderly mother to give overview of washer operation. Fully installed washer, set-up, ran test cycle and checked for leaks. Hauled old unit away and packaging of new item. Huge plus! AWESOME SERVICE! Thanks Manny!