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Customer reviews

Rating 4.6 out of 5 stars with 383 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers commend the ION Water Flosser for its cordless design, user-friendly interface, and extended battery life. Many appreciate its compact size and effective cleaning capabilities, particularly for cleaning between teeth. However, some users express concerns about its noise level and potential messiness during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 383 reviews
  • Rated 5 out of 5 stars

    Good for braces

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good product, I have braces and it helps me floss without needed to stick string through my brackets. Would recommend for others with braces

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have if you are wearing braces.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My orthodontics asked me to buy a water floss once I got my braces on. It made my life so much better! Still, it cannot replace dental floss for some tough spots.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iOS by

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does wonders for my teeth it is quiet and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Freshly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hesitant to buy but wife loves how efficient this water pic is

    I would recommend this to a friend
  • Pros mentioned:
    Long battery life

    Rated 5 out of 5 stars

    My first waterpik and I love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read a good amount of reviews and I was still skeptical about the purchase. After my first use of the water pic I was sold and no regrets whatsoever. The battery life is good .very comfortable and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Cordless, Long battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Waterpik Cordless ION Flosser is top notch

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waterpik Cordless Countertop ION Water Flosser WF-11 is rechargeable with full-size performance and ideal for small bathrooms at a Best Buy price of $90. Already a Waterpik user, this was an opportunity to check out their new cordless countertop model. How is it the same and how is it different? **WHAT’S IN THE BOX** • Waterpik ION Water Flosser (in white) • Standard set of six flossing tips – the same set provided with many of their other models • Charger with magnetically attaching charging cable • Quick Start Guide, User Manual, Registration Card **THE SETUP** Plug in the charger block, similar in size to a typical Android phone charger with USB-A port. Into the block, connect the charging cord’s USB-A end, with the other end going into the charging port on this Waterpik model. As a safety measure because this device is designed to operate around water (at the bathroom sink), the magnetic end couples with the Flosser, mating a pair of pins on the cable to the inset charging port area. (See photos.) Many bathrooms do not have electrical outlets near the sink. For those that do and in smaller bathrooms, products requiring constant power take up extra space because of the cord and its attachment to the device. With the Waterpik Cordless Countertop ION Water Flosser, once it is charged, the charger and charging cable no longer need to be connected, which is a real space saver. The battery is said to last for up to 4 weeks per charge. Once charged and the charger and cord safely stored away, and per instructions, the reservoir is filled with warm water and the desired tip is selected. Ready to go, the power button sets the device to ready state. Choose a tip (see photos), press it into place in the handle until it snaps to lock. Adjust the pressure as desired. And it’s time to give it a try. **PUT TO THE TEST** All the functions and operations are familiar to this Waterpik user. Like an old friend, it just works, providing excellent oral care as expected. There are no functional differences between this model and the other Waterpik Water Flosser models. When flossing is completed, the reservoir lifts off its connected base on the unit for cleaning or just rinsing, since most users will use only warm water in the reservoir. The other countertop Waterpik models feature a snap-in mount and holder for the flosser handle. This model features a more convenient magnetic mount for the handle. What is not provided is a case in which the flossing tips may be stored. I find this odd. Where are the six tips supposed to go? I would not suggest keeping them in a plastic bag. They need to be dried in the air and protected from environmental dust and dirt that may be in the home. A set of six Waterpik replacement tips in a reusable plastic storage case is on the Best Buy site for about $20, so that problem is solved. **CONCLUSION** If you are new to Waterpik Flossers, this model offers the cordless and rechargeable advantage, as well as countertop space-saving over other models. While a corded model with the same operational functions can be purchased at Best Buy for about $65 (Model WP-100) for those who value a neat and tidy bathroom sink area as well as those without a convenient electrical outlet and, perhaps, a small bathroom, this is THE model to get. My dentist, and probably yours, recommends Waterpik Water Flossers as part of a good daily oral care regimen. **WARRANTY** Waterpik provides their standard three-year limited warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Cordless
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A great cleaning without the floss irritation

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    “Waterpik flossers are so much better than flossing” - is what I’ve heard and it got me thinking - yes: let’s do this. Moving forward, I’m going to refer to the “Waterpik - ION Water Flosser” as the “WP” - as I’ll likely spell it inconsistently throughout this review. Be warned: Yes, I watched the vendor videos about proper WP usage and I’m not ashamed. As an 80s kid, my parents had a water flosser (was it a WP? I don’t know) and every once in a while they plugged it in, filled the reservoir, hit my tongue with the stream, but I digress. Fast forward 30 years and now we have a rechargeable version, no stringing a cord near the sink while using it; pretty slick. The wall plug isn’t grounded, it’s a two-prong connector in the US (neutral/hot) and to me, this is strange given that it’s a device that’s meant to be near water (albeit temporarily to charge). Some initial impressions … Well, it’s two-pronged, not three - so -- not grounded. The size is great as you don’t need much counter space to run this oral hygiene device; you need about 7in x 7in at the most (see pic!). Initial setup instructions were crystal clear and helped move the ‘priming’ forward. For ease of storage, the water cord (tube?) is curled to the point where it snaps back into place and the handle is magnetic, so there’s no fumbling around for holders or clips; one less thing to snap off over time. I followed the directions for setup and priming. I noticed right away that the charging connector ( in my case ) is pretty weak. Some adjusting was needed to make sure the two little dots connected properly to start the blinking of the charging light. It doesn’t just snap on and work, which is really what’s needed. The different pressures help pierce the spaces between the teeth as well as along the gum line; I have sensitive teeth and gums, so I find a 3-5 is good to ride the gum line with but higher between teeth for a more “floss-like” penetration. While it’s taking time to get used to the proper way of water flossing, I need to wear a shirt that I can ditch, as I make an absolute mess when using the WP - and puddles all over the sink. In the time that I’ve been using this, my teeth “feel” cleaner at the gum line and there isn’t as much irritation. Even after all of these uses, the charge is still there and I don't feel any power loss. If you want to make a switch and up your oral health game, PIK one of these up.

    I would recommend this to a friend
  • Pros mentioned:
    Cordless
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great power

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first unit arrived not working- the on/off switch on the wand did not respond. I have to say the customer service for Waterpik was AWESOME and immediately sent me a new unit that arrived within about 2 days. I put the unit to a tough test. I ate ribs and did not brush or floss before trying. I started on the lowest pressure and did need to increase slowly but the Waterpik removed all of the food from between my teeth. The unit comes with several tips and the directions indicate what each is for- There is one for braces, partials, etc. I like the regular one and the one for plaque removal. My teeth feel super clean when finished. The unit is small and does not take up much space on the counter but the water reservoir is still plenty large to be able to completely clean your teeth without running out. I previously had a handheld unit but found that it did not hold enough water for a complete cleaning and the location of the buttons was where my hand went to hold the unit and I kept accidentally changing pressure and turning it off. The wand of this unit is comfortable and easy to hold. There is plenty of cord to reach your sink but it coils back up nicely to the unit. The wand is held in place magnetically so it "clicks" back in place when not in use. I like that it is rechargeable and I don't have yet another electrical cord in the bathroom. My one outlet is already overloaded with other plugs! This is easy to set up and use so I can see it being a regular in my daily oral care routine. They say the charge lasts about 30 days. I have not had it that long but we will see.

    I would recommend this to a friend
  • Pros mentioned:
    Cordless
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great compact wireless dental device.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great advancement. I have owned several of these waterpiks over the years. This is no exception to the others. Solid use. Variability in pressure is easy to control. It comes with several different heads. I really like the small pick it's great to use in hard to reach places and also when the larger pick is too big. I also like the hook one. It can get the back of my teeth really nicely. 2 things to ding this on. 1. The older models had a storage compartment. This one does not have one. 2. At the lowest setting it sometimes hesitates. No big deal on both. It makes it up with wirelessly no need for cords for power and the small compact nature of the device. Also the cord wraps up nicely and the handle has a nice magnetic feature. Battery is lasted with 5 people using it per day twice a day and it has not died yet for 3 straight days of use. I would recommend this product for anyone who wants cleaner teeth.

    I would recommend this to a friend
  • Pros mentioned:
    Compact, Long battery life
    Cons mentioned:
    Loud

    Rated 5 out of 5 stars

    The best Waterpik yet

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a few variations of the Waterpik and this is the best iteration yet. I should note you should be cleaning your unit's hoses or replacing the unit all together since these tubes will generate mold in them if you are using water. With this being said, the Ionic is like if you combined a traditional Waterpik with a cordless travel version but didn't have to compromise on power or water capacity. * The new magsafe like charger is cool but is proprietary * The tubes are pre-coiled and don't get tangled * The handle stick to the unit via magnets * Power is probably just as good as the wired version * I have used the unit for a week and haven't charged it * Good sized tank that allows you to do your whole mouth * Size is smaller than the previous version and even could be used as a travel unit * Unit is still load and this is one of few cons * Comes in black or white

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Incorrect Product Information

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product information is incorrect. There's no tongue cleaner.

    No, I would not recommend this to a friend
    • Brand response from Joan reid
      Posted .

      Hello there - Not all tips are included with all models. The ION comes with six flossing tips but does not include a TC-100E tip. It is available for purchase. If you need assistance locating a part number, please do not hesitate to contact us at 1-800-525-2774 or email [email protected].

  • Pros mentioned:
    Compact, Long battery life
    Cons mentioned:
    Loud

    Rated 4 out of 5 stars

    Love the Compact Size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the compact size, and it holds a really long charge. I purchased in November and still haven't had to recharge it. Because of the small size, you have to fill the water reservoir more often, but no big deal. The only negative is that it is very loud!

    I would recommend this to a friend
  • Pros mentioned:
    Long battery life

    Rated 4 out of 5 stars

    Almost perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned Waterpik products in the past and they've always performed better and lasted longer than similar off-branded models sold on Amazon or ebay. You pay more initially but I think it's worth it in the end. Ion Water Flosser pros and cons: Cons: 1. I wish it had a slightly smaller profile and a carry case for traveling and/or camping. Because the device is rechargeable, you'd almost expect this. As it is, I'll be carting it around in the box it came in. 2. About 30 seconds after startup, the motor "pips" a couple of times (it almost sounds like the motor is dying for a brief moment) to let you know that it's time to start cleaning the lower half of your mouth. 30 seconds after that, it "pips" again to let you know you're finished. I know that electric toothbrushes use this timing feature as well but I always find it annoying and don't like having my cleaning interrupted by this distraction, so I wish there was a way to turn this feature off. Furthermore, the length of time between each "pip" is only 30 seconds, which in my opinion isn't nearly long enough to clean each half of the mouth. 60 seconds for each half would be much more realistic if you really wanted a good cleaning. Pros: 1. The charged battery lasts a very long time (2 weeks to a month depending on how often it's used) so you don't have to charge it very often. Because of this, you can minimize the clutter on your countertop and go on long trips before needing to recharge. 2. The lighted power button is very accessible on top of the unit so turning it on and off is easy. 3. It's much quieter than any other water flosser I've owned. 4. The pulsating strength can be preset to the speed of your choice so you don't have to reset it each time like other water flossers I've owned have required. 5. The handle that holds the attachments is magnetized so it snaps in place in the magnetic cradle when you're finished using it. Very nice design touch! 5, Excellent warranty and customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Cordless

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this water pik and use it multiple times a day. I have gum disease, so every time I eat food gets stuck in between my teeth badly. It is quicker and easier to use the water pik when I am home than to use floss. It is portable, small, comes with several different heads...and it is affordable. I highly recommend!

    I would recommend this to a friend
    • Brand response from Joan reid
      Posted .

      Hello DanaL - We are delighted that the unit is working well for you and making life easier! We appreciate your feedback and will make sure to pass it to our Product Design Team.

  • Pros mentioned:
    Compact
    Cons mentioned:
    Loud

    Rated 4 out of 5 stars

    Overall plus with a few non dealbreaker minuses

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the compact setup and power of the unit. However, it doesn't meet my criteria for "cordless" meaning the flosser is still attached to the unit. Confused by that and had to reposition where I keep it to be close enough to the sink for use. It wasn't such a big deal that I wanted to return it. The only other "negative" is it's pretty noisy but I expected that from other reviews. The latter two "minuses" are the reasons for 4 instead of 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Compact, Cordless, Easy to use

    Rated 5 out of 5 stars

    MR. OWNER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLLENT PRODUCT! EASY TO USE AND VERY COMPACT. YOU CAN TAKE IT ANYWHERE. I WOULD RECOMMEND TO OTHERS.

    I would recommend this to a friend
  • Pros mentioned:
    Long battery life

    Rated 5 out of 5 stars

    Quickly Get "Gunk" Out From Between Your Teeth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! Cleans out about every bit of lettuce, etc. from between my teeth! Makes gums feel better, too. Charge lasted over 2 weeks: use it once daily; rarely twice. Only small negative: keeping the magnetized device tight to the unit when not in use.

    I would recommend this to a friend
  • Pros mentioned:
    Compact, Cordless

    Rated 5 out of 5 stars

    Great unit for small spaces

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, compact unit, perfect for small spaces. I love that it's rechargeable. The charge lasts a really long time. It comes with a good selection of interchangeable tips including the one for implants. I bought this because I have dental implants and using the implant tip really helps to clean them. There are multiple speeds to choose from also- so you can really customize your usage. The water tank is removeable and easy to fill in my small sink that has a faucet with a small clearance area. I highly recommend the Ion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Handy and powerful

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was another one who bought this for my braces and it served its job excellently. It really can get hard, NEVER felt the need to turn it all the way up. Food was blasted out of my braces at the level 5 notch I had it at just fine. The charge lasts forever it feels like and when you do have to charge it, it's very simple to connect. The magnetic way of holding the handle is very handy and cleaning was easy. It makes a great quick clean between brushes.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use
    Cons mentioned:
    Loud

    Rated 5 out of 5 stars

    No more dentist!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep your mouth clean has never been so easy, totally recommended, lots of functions, and easy to use, just one warning, is kinda loud, so keep in mind if you want to use it at bed time or late hours.

    I would recommend this to a friend
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