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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 128 reviews

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88%
would recommend
to a friend

Customers are saying

Customers are satisfied with the product's effectiveness, easy installation, reasonable price, and ability to secure multiple devices without issues. Some customers have mentioned that the software slows down their computers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 128 reviews
  • Pros mentioned:
    Antivirus

    Rated 5 out of 5 stars

    Nice.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good antivirus for a good price. It does daily scans automatically so that’s pretty cool and it keeps my pc free from malware.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a very good job.I like that you don't have to give a credit card for automatic renewal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Gamer not, would probably recommend to someone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not what I thought I was ordering, I thought this was just for my webroot protection plan that normally costs me 20.00 a yr. I do not need this please cancel.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy antivirus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. The app runs in the background and doesn’t constantly annoy like others do. Alerts you if anything is found.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Webro9ot VIrus

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be working fine, will continue to use Webroot

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Webroot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to be a good product. It has been on my system for years.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    best protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we have not had any problems since we started using WEBROOT through Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Wouldn't use anything else.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot is my go to protection. Have used for years and never had any problems.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    Bad product, not support

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this when Best Buy transitioned their support to Total Tech. Previously it was a free add on to their monthly pay tech support. The key codes were sent to me on my Best Buy account. I had Geek Squad install it so I would know it was done correctly. After two months a pop up came on saying I was at risk and it was time to renew the product. Apparently Geek Squad did not remove the old version and install the new. To make matter worse, the key codes from my Best Buy account mysteriously disappeared. I was on this issue with Geek Squad tech for six hours and finally they said there was nothing they could do to recover the mysterious key codes. I asked for a refund. After another long wait, they said they could not refund my purchase. I wasted thirty dollars. I ended up purchasing something different elsewhere and installing it.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hey there - I'm sorry to hear you had a poor experience using BestBuy support. Please reach out to Webroot support for further assistance: https://www.webroot.com/us/en/support/contact Webroot

  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Consumer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe this is a good product to secure my computer.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Buy in store not online

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product I recommend buying in store unless you wanna talk to customer service to get code

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ......

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product as my Webroot subscription was expiring. It was easy and quick to install!

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Greatprogram for people who are not tech savvy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I didn't have the service/resources this protectin provides, I would not be able to use my computer without haveing to pay $$$ for someone to fix all the problems. GREAT bargain! Wonderful people to provide outstanding service.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product works great, have had no issues on my unit

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus

    Rated 5 out of 5 stars

    Webroot protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with this product. I just bought a pc game unit and this product will protect my pc game from any viruses. Thank you best buy

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    There great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great very great like i cant tell you how great this is so far. So little time so little sprds to say

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Webroot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and happy to have the protection on my gaming computer for my son!

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus

    Rated 5 out of 5 stars

    Go to antivirus cause others are untrustworthy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is always a go to antivirus. I wouldnt trust any from other countrys

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!!!!!!!!!!!'!!!!!!!!??!!???????????????

    No, I would not recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Bought Webroot as my primary antivirus program.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought Webroot as my primary antivirus program to run in background protecting me 24/7. I also have 2 "on demand" free antivirus programs that I run to support Webroot.

    I would recommend this to a friend
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