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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 305 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value Webroot Internet Security Plus for its ease of installation, reliable security, and reasonable price. Many customers have been using Webroot for years without any issues and appreciate its effectiveness in protecting their devices from viruses and malware. Customers also find the software easy to use and are satisfied with its performance without slowing down their computers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 303 reviews
  • Rated 4 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot was more reasonably priced than Mcafee and perform as well or better.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Security

    Rated 5 out of 5 stars

    Safety good price and easy installation all in one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought myself and my 3 kids laptops for school and other things. And i did a search of anti-virus software and decided to go with webroot im very pleased with how easy it was to install and set up on all 4 of our devices! For one small price its does everything it says it will do and more!! Its great having piece of mind and a safe program we can count on to protect are personal data. I would highly recommend this if you are too looking great price easy setup and full protection !!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Pretty Well *

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it seems to work well on laptop and 2 smart tvs. Haven't yet put it on my 2 NVidia systems, but will do that next. I did have a Trojan on my laptop that it didn't detect or help with, so I can't give it 5 stars. I had to use another program to get rid of it. Malwarbytes took care of the Trojan and I felt like this should have and it didn't. So, it's not full protection.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Quick Scans are taking much longer than years past

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What happened to the Webroot Quick Scans that were & use to be very speedy & fast meaning a Quick Scan completed in under 5 Minutes? That is what I remember Quick Scans running at & completing in the Years past of purchasing & using Webroot Products to quickly & easily scan & help protect my Windows Desktop PC from Infections. That ain't the case anymore with the latest Webroot Security Products that are available to use with the latest released versions for them. I currently purchased have the Webroot Internet Security Plus with Antivirus Software 2021 which I dread & don't run Quick Scans of my Computer very often nor do I seldom ever run a Full Scan of my Computer with my Webroot Product because the Scans take noticeably & dramatically way longer than they used to on my Computer which has way enough RAM & Memory installed & available to not have this be the reason for these now longer Security Scan/Run times that I have noticed & that are really getting on my Nerves because they are no longer speedy but sluggish & slow. A Webroot Quick Scan of my Computer used to take under 5 Minutes to run some Years ago. Now, when I run a Webroot Quick Scan on my Windows Computer it takes over 13 Minutes to scan & finish a Quick Scan. A full Scan use to take about 25 to 30 Minutes & now takes well over an Hour to fully run & complete. Therefore, is the reason why I have given Webroot 2021 Security Products 2-Stars out of 5. I hope for future Webroot releases that allow & bring back those wonderful, speedy, Full & Quick Scans that I remember & that complete in just quick Minutes.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hey there Corwin. This does not sound like expected behavior. On my personal computer (running webroot), quick scans finish in under 5 minutes. Please submit a SUPPORT TICKET so that our tech support can help you out with this. Let us know how that goes! Webroot

  • Rated 5 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Count on WebRoot But think they let me down changed things No NOTICE! Kept getting Virus and trouble with Computer . CALLED said What Going on Guess they knew!! So had buy NEW Webroot lose 4 months coverage and he got my Computer working and took care the virus. Had take Husband Computer into store but they got it fix and we happy just out Four months coverage and Not even a SORRY!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Webroot has slipped in ratings, but still ok

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase the Webroot Secure anywhere 1year anti-virus for six devices for one year at best buy store. BB has a good price & cheaper than on the Webroot site. I had webroot for over a decade. Up to now, it worked well, & had a small footprint. Sadly, the optimization is gone. For android phone it is just a secure browser, now. Geek squad said it is not really worth it to put it on your cell phone. It has also slipped down in ratings with Consumer reports & others since it was sold to another company. I have not been able to get anyone on the phone at Webroot customer service like I used to. We'll see if it is still as good as it used to be.

    I would recommend this to a friend
  • Pros mentioned:
    Easy installation

    Rated 5 out of 5 stars

    Great Products and Services!!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel so secure engaging in my day-to-day activities knowing that my PC is secured by the 'SECURE ANYWHERE' internet security plus software. I have had no problems or concerns thus far and secure all of my devices with the plan. The digital download facilitates ease of usability across all of the devices, and I don't have to keep track of an actual piece of hardware. I search my email for my product key and I'm good to go!! I highly recommend this product and am quite confident in the back up available through best buy!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second time purchasing this. It’s affordable and runs great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expect More Advertising for Other Products Too

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After being hacked I discovered that Spectrum Security Suite (F-Secure) for PC was not so secure. As somebody took control of my computer, I ran their security scan 3 times with each reporting my PC was ok, and no spyware found. Unplugged the computer when the protection failed, and after lots of tech support, I got back online, uninstalled the F-Secure program and installed this one. Unfortunately, because one of the major internet services in the country cannot provide proper security measures, I was forced, and took this product at the suggestion of the Best Buy Geek Squad, who was very helpful thank you, and it seems to work ok? Problem is, you have to pay a pricey fee each year... an annual charge to stay protected. Fixed income people will not like having to shell out at what may be an inopportune time to stay safe online. Along with the registration of the product, after installation, expect lots of emails from them selling Allstate online protection, and All Pass to securely keep your passwords for you. As an end user... I am a bit miffed by all this as I pay $85/month for internet alone to have the proper speed I need not to tear my hair out waiting for pages to load. It works so far. We will see.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Webroot to the rescue!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been with Best Buy for years and we get a Geek Squad membership every year..with that membership we get Webroot. As of this date we have never had a breach on our computers which as one can imagine is a true blessing..on that note we give all the credit to Webroot..we will continue with Webroot for years to come..Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Easy installation

    Rated 5 out of 5 stars

    Realtor

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our only solution to protect our computers and tablets. Easy to install, setup and use. Fast searches with rapid results. Safe and secure too!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best Anti-Virus Protection for the Price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Webroot for more than 5 years now. For the price and the number of devices you can protect you really cannot beat them. I would highly recommend to others for their computer and electronics security and protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good protection

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dependable, and keeps viruses out of my system. I prefer Webroot to norton for its price for the money and service. have used this for at least five years and i will stick with it.

    I would recommend this to a friend
  • Pros mentioned:
    Easy installation, Price

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice for the price Easy to use and great price.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Webroot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product, been using it for several years . doesn't slow your computer down like some of the others

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yok and her help...She’s the best,!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yok was so very helpfu...l and I appreciate her knowledge and help with my concerns regarding my tablet and phone.

    I would recommend this to a friend
  • Pros mentioned:
    No issues

    Rated 5 out of 5 stars

    Must Have Webroot

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have for all computers. I haven't had any issues with none of my computers or laptops.

    I would recommend this to a friend
  • Pros mentioned:
    Easy installation

    Rated 5 out of 5 stars

    Works hard for you

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use, good user interface, and does not tax your computer's system (does not utilize a big chunk of data space). works quietly in the background, not too intrusive.

    I would recommend this to a friend
  • Pros mentioned:
    Easy installation

    Rated 5 out of 5 stars

    Great security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use on devices Been using for years now and will continue to.

    I would recommend this to a friend
  • Cons mentioned:
    Comprehensive controls

    Rated 4 out of 5 stars

    It is ok, I guess

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish the controls were more comprehensive and results would be displayed

    I would recommend this to a friend
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