Customer Ratings & Reviews
- Model:
- FP32EC231-1BC
- SKU:
- 5646000
to a friend
- Cons mentioned:Not working
It looked cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the product for over a week, was so excited to bring home. Then a week later it was not working.
No, I would not recommend this to a friend - Pros mentioned:Cozy, TimerCons mentioned:Inadequate heating
Very cozy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a very cozy fireplace. It has a timer which is awesome. It doesn’t warm up as much as I thought it would, however it’s a beautiful touch to our living room.
I would recommend this to a friend - Cons mentioned:Durability
not a good itum.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been trying to get a hold of the company that has this fire place to get a replace ment be cause it quit working 3 months a go they said it would be at least martch befor they can do something I keap call ing them once a month.
No, I would not recommend this to a friendBrand response from Whalen Product Expert
Posted .Hello ambers3647! Thank you for choosing our product. We regret to read about your experience with our fireplace insert and apologize for any inconvenience. If troubleshooting has not resolved your issue, we urge you to continue checking with our Customer Service team as inventory is constantly changing; reach us at 1-866-942-5362 to assist you further or offer other options. We hope to improve your satisfaction with this purchase real soon!
- Cons mentioned:Loud fan
Nice Design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.But unfortunately. The fan blower is too loud as it is going on and off through the night, that doesn't let me sleep.
No, I would not recommend this to a friendBrand response from Whalen Product Expert
Posted .Hello Rabbit11! Thank you for purchasing our product. We are sorry to hear of your experience and apologize for any inconvenience; please contact our customer service department to obtain more information and assist you further. We hope to hear from you soon and improve your satisfaction with this purchase!