Customers love the ease of use, cleaning performance, and large capacity of this 4.8 Cu. Ft. Smart Top Load Washer. The Load & Go dispenser is a popular feature, but some customers find the washer noisy and have reported reliability issues. The price point is also a factor for some buyers. A few users mentioned concerns about the spin cycle.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 605 reviews
Pros mentioned:
Capacity, Detergent dispenser
Rated 5 out of 5 stars
Great Washer
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So the belt in my dryer died about a month ago and oddly enough My washer started leaking water from the bottom about 5-6 days later. Both were almost 20 years old so I just decided to upgrade. And I’m quite pleased. Plenty of space for blankets and a queen sized comforter, which was actually my main concern. I’m not going back to a laundromat... ever! Tons of features, most I probably won’t use, but I do like options. It took some getting used to as it’s quite a change from my old “turn the knob and push the button” washer lol. I also love the detergent dispenser and automatic water level settings. So far, I’d definitely recommend this set to anyone in need of an upgrade.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love this washer. The color is beautiful. It has so many options for load size, item, dirt and more. it is perfect. My items come out clean every time.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This machine is good but I miss the agitator I was use to. It washes clothes well but I have to add more water. The water levels are always low when I let machine decide.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great looking product. Has a little more noise on the spin cycle than I expected but requires less time in the dryer since most of the moisture has been removed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The only reason it doesn't get 5 stars is because the stain remover scrubby thing broke qfter a week of owning this washer..everything else is perfect though.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We just purchased a whirlpool washer and it already has stopped working. It’s only been a month. Now we have to wait 2 weeks for whirlpool to even look at it. SMH….
Hey Whirlpool, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Pros mentioned:
Cleaning performance
Cons mentioned:
Noise level
Rated 3 out of 5 stars
Pretty Average
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This washer is fine, but not great. After looking in the store several times and reading copious reviews about different washers, I decided to go with this model for a few reasons. First, I liked the layout of the buttons--different than models with a turn knob, but they seemed well-organized and easy to understand. I also liked that it was a large drum with an impeller (which I had before and liked). I could also easily reach the bottom of the machine. Another reason I chose it was that the reviews were very good and people seemed to like the Load and Go feature for the most part.
After using it for several weeks I am left feeling pretty blah about it. Although I liked the button layout in the store, what I did not realize was that I cannot see all the settings I have chosen. So, I need to go through each button each time (temp, water, soil level, spin, etc.) to make sure it is set how I want. From what i have read, I could most likely see these if I would connect the machine to the internet and check my app, but that is an inconvenience for me. Before I push start, I would like to confirm easily with a glance on the machine what settings I have chosen.
The Load and Go Feature is working fine. I do like that it gives the proper amount of detergent for this type of machine--something that is easy to overdo. However, the manual is so sparse in info (and I've checked on the website too) that I don't understand what to do if I disable it. There is no single-use place for the detergent, Do I put a pod in if I disable? Will detergent just get washed away if I add at the bottom of the drum instead of using Load and Go? Do I disable the soap dispenser in the Afresh clean cycle or does in need to be empty of soap? A manual that took the time to give just a bit more details on new features would go a long way for the customer to not be confused and feel confident in their purchase.
Another issue was that there was a slight burning smell after a few uses. I will say that Whirlpool (after a VERTY LONG hold time) was very helpful since it was under warranty (and a brand new machine). They sent out a repairman to check everything the next business day. The repair man found no issues and said it was normal burning off of machine grease. I have not had that issue since, but it did make me very wary of my purchase.
In general, it is a fairly quiet washer--one of the things I do like about it. However, it does make these loud click sounds that are hard to get used to. It is just how it works and I know HE machines make some unusual sounds at times, but the clicks are sharp and always make me think something is broken.
I guess the most important question, though is, does it get the cloths clean? For the most part, yes, I feel the clothes are mostly clean, but still in an average sort of way. If I could rewind time, I wish I had picked something else. I loved my last Maytag, but I don't think I will ever love this Whirlpool model.
Lastly, this review is all about the machine. The purchase experience was great. The Best Buy team was super helpful and always willing to answer my questions. The service I received was great and I would return to Best Buy for future appliance purchases.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This washer does a good job of cleaning and there are plenty of options from which to choose. It was a little more expensive than I would have liked due to the "smart" feature which I really didn't need, but overall I am pleased with its performance so far.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We bought this unit open box, so the price was right! The color and size work well for our laundry room and we really liked the Load n Go concept; put laundry detergent in the machine and don't think about it again for up to 20 loads! We had an issue with the machine making some loud screeching noises and have engaged the warranty department. They came out and made some repairs and said they had to order additional parts which would be 2 weeks. They scheduled an appt two weeks out and then had to cancel as the part did come in. Here we are four week later and we haven't heard from them. If it weren't for this hiccup I would give the machine 5 stars.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This washer is great! It cleans really well and I can fit a lot in it, but it’s loud. It’s not loud during the entire wash, but the initial start and when it’s switching cycles it’s louder than I’m use too. Thankfully it’s in my laundry room that has a door and our house is big enough for it not to be real nuisance.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have a love and hate relationship with this washer. Pros- touch screen, large, modern, connects to phone, automatic release of detergent so you don’t have to fill it every time (optional), with every garment I add it knows to automatically add more water! All great!
Cons- it takes some getting used to as you can select the amount of detergent you release 2-10 concentration and I guess I’m still learning this part because after a few washes it kept giving me too many suds error (I figured I chose too high of a concentration so I would lower it and it would still do the error and tell me to use only HE detergent (which I only use) so that was frustrating. So I just kept messing with it and different settings until finally no more issues except for the random every once in a while suds error. But when I don’t get this it’s freaking fantastic and I love it! Quiet, quick, and love that I can do it with my phone! Great value at Best Buy outlet!
This reviewer received promo considerations or sweepstakes entry for writing a review.
We originally purchased the LG - 5.5 Cu. Ft. 12-Cycle Top-Loading Washer with TurboWash3D™ Technology. We loved it except for one thing...nobody in the household could reach the bottom of the washer. So, we had to exchange it. We went and looked at different washers and this Whirlpool was the one I could reach the bottom of. It does the job but feels inferior to the LG. We have already had 4 loads stop automatically towards the end of the cycle because it was not balanced. I do really like the load and go feature that allows you to put in more than one load worth of soap but you still have to put softener in each time.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Held off on writing this review as I wanted to use the machine for awhile. Came from an old school 'plain white' Whirlpool washing machine with agitator that was on its last leg and gave this a try. Our clothes smell better, and it holds a ton more. Load and go isn't a make or break feature for us but it is pretty cool. 100% would recommend this unit.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this washer can handle blankets
This is different from front load. Not as quiet but don’t have to worry about bulk
Nice feature load and go. Chrome shadow is beautiful
This reviewer received promo considerations or sweepstakes entry for writing a review.
This washer has a lot more capacity than I expected. The load and go is great for liquid detergent users. Easy to understand settings. Sometimes finicky to turn on.