Customer Ratings & Reviews

Unit was larger than I anticipated but that is to be expected for 11,000 BTU's. Rolls easy but not across carpet so be careful. Window adapters are pretty easy to set up but pay attention to which side is the exhaust. If you have to set it up in a narrow window where the ports are vertical. Be sure to put the exhaust on top or the hot air will get pulled back in the intake, since heat rises. Other than that, it is pretty quiet and the settings are easy to follow with the remote. Forgot, it is top heavy so be careful with small children around it because it can tip on top of them if they pull on it.

The installation was easy. I have windows that slide sideways, so the two hoses for in and out are one above the other. The first time I turned it on, about four hours later the water tank was full. That surprised me because I thought that the tank would slowly empty itself. So I got 1/4" vinyl tubing, and fed the water to the outside. Quite easy. The unit is about as loud as expected, and you get used to it. We play piano in the same room, it works fine.

I installed the AC as soon as I received it. I am using it in a backyard portable office building, without any insulation. The average temp is above 100 degrees on a good day. Within 5 hours the office had cooled to temp. that I could use it for the purpose of an office for the first time in two years. Not really sure why I waited so long to make this purchase. I have not used the heater yet, but I am certain if the AC works this good the heater will as well, The noise level is acceptable.

Great for cooling a medium size room. We love how powerful it is. A bit noisy but livable.

Does the job off keeping the area I bought it for cool. I am disappointed that it does have an eco mode. So it just keeps running even when the rooms set temperature is met. Also the vents that go in the window have nothing to prevent insects from getting in it. Which here in the south is a major issue.

This product is great. The air conditioner cools very fast. Have not used the heater yet. Have not used the dehumidifier either; but I want to hook it up so I will have a continuous drain;and not have to worry about it. The customer service is fabulous. I have contacted them severl times and if they do not know the answer they make sure they research and have always answered my question. This means a lot in today's market. Have been telling a lot of people about this great company.

The air cooler works well for a small room. Not very noisy, it can cool a 400 sq foot room okay. If the setting is not at medium or higher, it will not keep the temperature consistent. The noise is low. I do like it. Stop cooling well if the temperature outside is 100+

It's a very large white plastic appliance that resembles a dalek from Dr. Who with its two white ducts like arms and slightly tapered upper portion. Putting together should be easy but its not obvious -- the instructions are a bit murky, although there has a been a page added to explain further. Once assembled it cools one room but already there seems to be issues -- the green light to indicate that its supposed to be cooling appears broken but its hard to tell with the odd way the control panel buttons cycle the product on and off.

Has a window vent thats not shown in picture and also not as compact as thought. But it runs decent and keeps room cool.

We use it in a 15x20 bedroom and it cools it sufficiently. Works great.

I bought this for my apartment that has a large glass balcony that gets very hot during the day. While this unit is overpowered for the size of the area, it has performed quite well.

This unit works great it cools down a 12 x 14 room in no time and kicks itself off at the desired temperature ,the noise is a little Much next to my bed But it’s worth it on those hot sticky days completely happy with the performance!!!

Its ok for a couple weeks don’t think i would recommend for the price

I love this...Heater works great.............. Haven't used the ac yet....

We got two of these portable air conditioner for our up stairs. So far they seem to be doing the job of cooling off the upstairs. We will try the heat part this winter.

I do love it but it when it's not aimed towards you, you are not as cool. But I have a little fan (6 inches) facing me and that circulates the air way better! Wish it came in black... Otherwise I love it!

I ordered this from bestbuy website and got a delivery and was happy the way it worked for the first few days, however on 18th day the unit stopped blowing cold air. Strangely, all the rest of function like dehumidifier, fan and heater worked fine. There is only one button to switch between ac, fan, dehumidifier and heater. The light went off when i tried turning it on ac and the unit essentially turned into an expensive fan.. I phoned bestbuy and I was told the product is out of 15 day and because I am "A Non-Elite" member, I cannot exchange or return (so if i was to spend more money at bestbuy, my rights would be different as a customer). Now in middle of this unbearable, hot summer, i have to send the ac off to get it repaired by the manufacturer. Just not good enough for a product worth $450!

I am a college student in central Iowa living in a house that is roughly 100 years old. This being said, the insulation is below par and we also do not have central air conditioning. To top it all off, the bedrooms are on the second floor and the month of August can put a damper on our studies due to the overwhelming heat. In search of an air conditioner/heater that could keep up with the lack of insulation, as well as be portable enough for my mobile life; I found comfort in the Whynter 12,000 BTU air conditioner/11,000 BTU heater. I needed a product that could keep my 400 sq. ft. room cold in the early fall, as well as warm in the winter months. Before having this air conditioner my bedroom temperature resided at a balmy 82 degrees. Once I purchased this product I was able to actually enjoy the functions of my room. The design of the unit is practical and relatively easy on the eyes. It can blend fairly well in any type of room setting and also has the benefit of being moderately quiet. Also, the unit has rollers beneath, which allows easy transportation around a room as needed. Installation was a cinch; the package comes with everything required to accommodate relatively any room situation. The venting hoses were plenty long enough and the window venting kit was easy to install into my window. Overall installation time was roughly 15 minutes. Pros: 1.) Cools my 400 sq. ft. room rapidly and with ease (takes roughly 30 min to cool.) 2.) Relatively light considering the alternative (window air conditioner.) 3.) Versatility (Air conditioner, fan, heater, and dehumidifier.) 4.) Remote control is accommodating when doing homework across the room. 5.) Relatively quiet (able to run the machine at night and sleep well.) 6.) Able to turn the unit on/off multiple times a day to cool my room quickly. Cons: 1.) The units drainage system is a bad design (water accumulates quickly.) 2.) The digital info screen is bright at night (unit is close to my bed.) In conclusion, the Whynter dual hose portable air conditioner is easily the best product for your money. After researching and now being able to use the unit, I have found out that I made a knowledgeable choice. I have only had the unit for about two months but have no issues to complain about. The most convenient aspect of this unit is the fact that I can cool my 400 sq. ft. room down rapid in order to be productive quickly.

Works well, no complaints. Personally don’t think it’s too loud. Cools the room quickly. Tried the heat briefly, seems to work well but it isn’t cold yet so haven’t really used it. Love the wheels, makes moving it easy.

Is not cold enough for even a small room, it has no auto motion.