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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3173 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers are pleased with the professional installation, helpfulness, and punctuality of the technicians. They appreciate the quick and efficient service, as well as the patience and knowledge of the installers. However, some customers have concerns about battery life, communication issues, and camera placement. There have also been instances of no-shows and poor service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 3,173 reviews
  • Pros mentioned:
    Ease of use, Installation, Knowledge

    Rated 5 out of 5 stars

    Geek Squad are the best! Installed ring cameras...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed (3) security ring cameras around my property. He was knowledgable and complete the work timely with ease. Instructed how to use the app service to operate and monitor camera views. I am grateful!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed Arlo cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hugo (Geek Squad) has installed Best Buy products for us before so we were very happy to see him here to install our cameras. Hugo is very thorough and walked us through every detail..including setting up our phones and showing us how to manage them our cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Ring Cameras installed by the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Blake install our Ring Cameras (4) at our Donnelly Home. This is the 3rd time we got Blake—installed our 5 TV’s, Ring doorbell and now the cameras. He is the best. Great, helpful and fantastic demeanor:) Also thought ahead to bring 4 extra batteries for cameras to eliminate us having the batteries run low faster. Smart!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad men was very friendly and came did his job, camera is drill up looking good, if I was you I would book right now…. Just saying

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Added blink security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent mounted 5 blink cameras quickly and professionally. Sadly 2 of the cameras have issues and are off line

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for protecting your property and occupants for home security

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad missed the spot!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the Blink camera, and it looked fine until I had to park my car in the driveway, then I realized the camera didn't quite capture the entire car or any other cars that bust into my driveway and hit my garage door. I must say, though, that the two gentlemen were very nice and polite. Just wished I'd have realized or asked them to let me park my car in the driveway to make sure the camera did what it was supposed to do.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Ring camera purchase and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ring cameras! After the installation, I have been able to monitor activity on my property. I feel more secure.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The great Geek squad member ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guy! He knew what he was doing and was very helpful with suggestions

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Geek Squad flawlessly installed 4 outdoor cameras!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the best service, and certainly worth the cost! They installed, quickly, efficiently, and flawlessly - 4 Arlo Pro 3 outdoor cameras - which are working wonderfully! Thank you Geek Squad!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    In n out Geek squad pro Ring installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were an “In n Out” team installing a Ring video cam n removing a stick up ring n solar to another location.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cameras installed- peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional. Knowledgeable. Showed me how to operate this camera system, and what cable cord(s) to buy. I would highly recommed the Geek squad.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    I love the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the geek squad. Very professional and Most importantly I trust their work. They have installed 2 blink cameras for us and mounted 2 TVs. Everything works great.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great camera, love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pictures are very clear. Easy install. Great buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed camera's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job installing & setting up 3 outdoor security cameras. They had great suggestions on the locations to install them and made sure they were working properly and that I knew how to use the app.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my ring doorbell and camers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installation for two camera. Both times I was complete satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Security Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Security camera is very nice and exceeds my expectation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If only

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If the solar panels HAD worked with the Arlo cameras that we had purchased and now have, this would have been a great purchase. The technician took the solar panels back (for full refund) but advised us to buy rechargeable C123A batteries for the Arlo cameras (which we did, and which now makes the security cameras work).

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Installed my security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and gave me advice on my Antenna system I couldn't figure out. Me and my brother installed it with his advice and now I have more channels.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Camera and TV Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent completed job in a timely fashion television wall mount was excellent and he removed all debris upon completion.

    I would recommend this to a friend
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