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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,651 reviews
  • Rated 4 out of 5 stars

    Xfinity modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched my internet provider from Verizon to Xfinity. I wasn't happy that Xfinity was going to charge me $10 a month for their equipment so I decided it would be cheaper in the long run to just purchase one. It's the exact some modem/router Xfinity was giving me. Works well so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem for Xfinity users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem for xfinity and it stops the monthly charge on my bill.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great replacement for comcast modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to hook up works exactly like the Comcast modem and will save me money since I don't have to pay any more rental fees.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had trouble with my internet getting intermittently dropped, but when I ordered a faster speed my old modem/router couldn't handle it. I have been very pleased with the new speeds and the set up was a piece of cake.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 4 out of 5 stars

    Works well salesman was helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well salesman was very helpful and reviewed other products

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to purchase and easy to set up, the use and hook up went well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great wifi modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's best than other and most compatible than other brands.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Comcast modem died

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been wanting to purchase a modem to save money on my cable bill. When my Comcast modem died I called customer service and it was going to be a week before I could get an appointment without having to take a day off work. Ridiculous. I checked online, modem was in stock , drove to Best Buy and was back online within 90 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great! No problems! Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't want to pay for rental anymore with the cable company so bought this product and have loved it. No more rental and it works great!

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 4 out of 5 stars

    router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enhances the router and eliminates the need to lease

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Comcast Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you plan on keeping Comcast/xfinity for longer than your contract it's better to just buy this one rather than paying the $10 rental fee a month!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to set this up with my Comcast/Xfinity service

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    No problems with this Cable Gateway after 3 weeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this gateway installed for the past 3 weeks and it is woriing flawlessly. I am very happy to be free of the modem rental fee from Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good deal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am replacing my existing modem and router. After a lot of research, this one was clearly the best option.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    All in one device. Works nicely.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in one device. Works nicely. Setup was very easy.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Best product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instead of paying for modem every month - buy this one, it is exactly same as original modem from xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    One unit that does everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only product that I found that has phone hookup and wifi all in one unit.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Stop renting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to stop renting Comcast modem and just buy my own. It was easy to install . So far so good!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will save money on my Cable Bill and it will pay for it self in 10 months. It was easy to install, overall the staff at Best Buy were really helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Nice modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice modem. Works as it should and it looks sleek.

    I would recommend this to a friend
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