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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 34 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers frequently mention the Rugged Book's excellent protection for iPads, a key benefit highlighted in many reviews. However, the keyboard's reliability and responsiveness are frequently criticized, with some users experiencing connection issues and functionality problems. The case's weight and hinge durability also received mixed feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 34 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Hinge, Weight

    Rated 4 out of 5 stars

    Heavy duty but also heavy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case protects well but is heavy. The hing is starting to be someone loose too so will probably have to warranty that.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Worth the protection

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes it’s the most protective item for your kids iPad, but… it always breaks. I have a son that is 5 years apart from the other son. They both needed something like this when they got to the year in school where they used iPads. Each of theirs broke. My most recent purchase, his broke in a month. By broke I mean the plastic is so tough that it doesn’t bend well at the hinges. What you have to decide is, do you want the protection? Or do you want a keyboard that stays attached to the iPad. We were going to exchange it but there’s no other product that is as rugged and will protect an iPad in a 12 yr olds backpack. So we chose to keep it because of the protection that it offers. If you need the protection there’s nothing else out there that will protect your product. If you’re an adult, I would choose something else.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard quality

    Rated 3 out of 5 stars

    Bad service for a good product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a NEW Zagg Rugged Book. I received an open box. The book wasn't in a plastic wrapper as it normally is. It was also missing the foam protector inside. It had finger prints all over it. I was going to return it but was going to have to wait too long for another one. I just won't shop at Best Buy anymore.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Perhaps a bit too rugged, other Zagg was better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two Zagg keyboards. I sent this one back because the opening and closing was exceptionally firm and I felt it would damage the iPad. I kept the Zagg ProKeys and it has been great.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Hinge, Keyboard quality

    Rated 2 out of 5 stars

    Lacks full protection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my ipad air 5th generation to protect against falls. The upper left corner of the keyboard did not come down enough to cover the front edge of the ipad. The hinge kept locking up. When I finally managed to close it the top portion that holds the ipad disengaged from the keyboard. Needless to say, I had to return it. It appeared to have been previously purchased and returned. Very disappointed!! I went through several Zagg rugged wireless keyboards for my Ipad air 2 until I found one that actually works and didnt lock ip or fall apart

    No, I would not recommend this to a friend
  • Cons mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Great cover for adults, kids… maybe not the best

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice case, but the keyboard doesn’t always connect. Could be the fact that my 9 year old isn’t nice to his equipment and kills the iPad battery all the time

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Rugged and sturdy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rugged and sturdy—just what I needed to protect my iPad. Fits snuggly over iPad.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Rugged and durable but heavy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This rugged case is exactly what it claims; for me, though it is too heavy so I'll purchase something else.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Nice Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving this keyboard case for my iPad Air 4th generation! It is a bit heavy but not a deal breaker. I like the apple pencil holder on the top. One feature I really wanted and this case has is the ability is to take the iPad case out of the keyboard case so it is separate. I would buy this again even though it is a bit pricey.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    ZAGG Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the ZAGG Rugged Book Wireless Keyboard & Detachable Case for Apple iPad!!! The screen can be set at any angel. The backlit keyboards are so easy to use. The case is very protective of the iPad. There is no better case for the iPad Pro!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome keyboard case…..worth the money!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this keyboard and case. Would buy it again. Charge lasts forever it seems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ZAGG Rugged Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keys are farther spaced out than I am used to (previously used folio keyboard case, but dog ran across keyboard and broke keys) but I’ve adjusted for the most part. It’s exceptionally durable and has given me peace of mind when I’m doing schoolwork and the dogs get rowdy nearby. Very heavy duty and has held up really nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Almost too Rugged

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very good in build quality, but almost to a fault. The hinge of the case is very stiff when you first use it. It will break in over time and become much more manageable. However, I would rather have the hinge be more stiff out of the box because you know it will not get loose over the next years of usage. If the hinge is a little too stiff for your liking, WD-40 can also help make it just right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonjay is the man!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re going to buy Zagg buy it from Best Buy! It’s the same quality but darn near half the price as Zagg with better service and better warranty! Also Sonjay is the GOAT! I’ve been buying products from him at Best Buy for probably +10yrs! He has always had the best customer service super knowledgeable very friendly and honors the name of BEST BUY!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great design, feel, and function

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about it , use it work for truck use, in and out if truck, invoices, reports, signatures. Bounces around the truck a lot, but no worries with this case, sturdy metal back bone, detacheable, light weight withou keyboard spine. Back lit keyboard, everything i coulda aske for. For people who work in the field

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Get the extended warranty

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use my iPad daily. This provides excellent protection, however the spine has started cracking after 11 months. It has never been dropped or treated roughly. My prior Zagg keyboard lasted 8 years with no issues, so I’m a bit disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protects and adds a good keyboard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits snug, protects well, keyboard has a very good feel. A great choice to protect the iPad and provide a good keyboard as well.

    I would recommend this to a friend
  • Cons mentioned:
    Hinge

    Rated 2 out of 5 stars

    Love while it still worked

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this keyboard. However, I’ve had since December 15 2022, it is now May 8 2023 and it will no longer close. The hinges have gotten so hard the iPad just comes out of the holder.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Rugged key board

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent.. Very solid> Very easy to detach> Long battery life>Easy to program>>>

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard quality

    Rated 1 out of 5 stars

    Keyboard is terrible, case ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not such a great case. It is rather solid and will probably withstand a fall but the keyboard is the worst I’ve ever had. I would expect the keyboard to turn on automatically when opening the case or turning on the ipad but no. I’d have to tap the keys 3-4 times before typing. If I forgot then my typing would be missing letters on the first words. Also the keys made so much noise when typing. Very clunky. Definitely couldn’t type in a quiet place like a class or a library.

    No, I would not recommend this to a friend
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