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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 73 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers praise the Crane-M2 S 3-Axis Gimbal Stabilizer for its compact size, lightweight design, and compatibility with various devices. They find it easy to use and appreciate its good quality. However, some customers have expressed concerns about the setup process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 73 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best mini gimbal, without a doubt

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great purchase! Perfect for any small body DSLR or mirrorless camera. I use a Sony a6000 with a 16-45 mm lens. Perfect method. The event that I was at was about 4 hours, and it wasn't until around the third hour that I had to think about charging it, but it charged in less than 20 minutes to 3/4 battery. Really great quality overall with simple instructions!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    The steadiest footage

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this gimbal did so much! Great price for what it did. My camera never been so so steady

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    M2 S-3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was hard for me to understand how the calibration was, once I understood, I loved the product, very good quality and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for your DSLR. Great look and feel. Works wellz

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Gimbal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use and nimble. lightweight and very versatile.

    I would recommend this to a friend
  • Cons mentioned:
    App

    Rated 4 out of 5 stars

    Very Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app is not good, outside of that I like the actual gimbal a lot. Get a better app and its 5 stars

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    This gimbal does NOT come with a smartphone holder

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to create a video from my smartphone. When I opened the box, I saw that there was no smartphone holder in the box, despite the fact that they show the holder along with the cables and light filters (that are included) on the Best Buy website. Be warned - this product does NOT come with a smartphone holder. I spent a lot of time with Best Buy Customer Service, but the the result of all that was that I would have to buy the holder separately, and was told to "rest assured, they would work on my concern." My concern being that the picture of the smartphone holder needs to be removed from this product listing, because they are misleading people. With regards to the gimbal itself, it's not the easiest thing to set up. I had to go to youtube to see how to get it balanced and ready to go. Unfortunately, until I actually get a smartphone holder, I have no idea if it works.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    A little finicky to set up.

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a little finicky to get set up and understand, but once you do get it working its really good, i do not reccommend cameras heavier than 500grams/ 1.1 pounds to be put on for maximum usage.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 1 out of 5 stars

    Still no Canon connectivity or tech support

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this gimbal after a similar frustrating experience with the Crane M3 gimbal. While the M2S is lighter than the M3 and much more affordable, I continued to have the same annoying issues with both of them. For the record, I was using them with a Canon M50 and smaller Canon mirrorless lenses so the camera package wasn't very big or heavy. Both gimbals got very good reviews for the M50 but not from me. While the M2S handled the camera fine given its lighter weight, I thought the joystick control on both gimbals was just too fast and whippy. Even when changing the setting to a slower pan, it was still pretty fast. However, the biggest fail for me with both units was the app, which would not connect to the M50, even though it has wifi and bluetooth. It's clear that Crane wants you to have a Sony camera on it, not a Canon. And none of the included USB connector cables worked with the M50 as well. In fact, it caused the camera to lock up. The directions for the app are terrible and not intuitive. It also required you to create an account with Crane, which really bothered me. Emails to Crane tech support never got answered and the phone number for the US support center did not work. So the M2S did work as a balancing gimbal but would not let you work camera controls from it. I couldn't justify keeping it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 3 out of 5 stars

    A bit difficult to balance

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but difficult to balance. It take a lot of practice to do it fast

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grear product. Reliable and easy to use as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great option

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this gimbal for a couple months and no doubt is a big surprise, is a perfect balance between quality and price. I use my cellphone, camera and go pro without a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Like the Gimbal, best in the market

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look and the bag it comes in the gimbal is compact and easy to use. This gimbal is very sturdy and lightweight. The gimbal must be balanced before you use You can easily do it yourself. I love this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Zhiyun m2 crane

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Stabilizer for beginners It’s very compact and easy to use

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No camera view on the app

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How is the crane m3-s gimbal able to follow or pan follow when the app will not view what the camera is viewing? Thats the main reason i purchased for the following capabilities.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing first gimbal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and balance for a beginner. I love this for my first one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Content creator tool

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome addition for creating content of cabins. Easy to travel with.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Compact

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compacted and easy to use I would recommend this item if you like quick and easy items .

    I would recommend this to a friend
  • Cons mentioned:
    Setup

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was as wonderful. It was a lil hard to set up best gift

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent functions. Light weight. But little bit pricy.

    I would recommend this to a friend
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