“I have a 60-inch old projection screen TV that I want to replace with a flat-screen. If I select haul away with set up, will it actually be hauled away? I don't want any surprises and would like to know before I make the purchase.”
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Be braced for surprises! From my experience they will tell you they will but when they get there it will be one guy and no they will not haul away anything. My experience was: They communicated one thing and then providing much less service, from my experience I will say is quite normal. Calling this TotalCare is highly dishonest! I specifically told them I had a bad back, I wanted delivery, mounting which included moving existing TV to another room, and a haul away of the removed TV, that I was in no shape to be doing any of it! I had this clear discussion when I bought the TV, and also had the same discussions when I called to confirm they fully aware of all of this and would for sure do the haul away. I was always told they would take care of it all, TotalCare is total care! I got TV delivered by one (1) person, so I had to help him move the 70" TV to another room and then hang the 77" TV. The 65" projection TV we had already had furniture company move it out to the carport to make the Best Buy pickup optimally easier. Obviously one (1) guy in a van could not handle the haul away, and he advised that would be another group, they would be calling me to schedule. They never called so I called Best Buy, after ~ 20 minutes on the phone, they intentionally disconnected me. Today I check on the Best Buy web site and find they have marked the haul away as being completed. Highly disappointed in the performance of Best Buy, and that surprised me. But from reading some I see they are apparently often dishonest around what TotalCare actually is. If they had been honest with me, I probably would have made my purchase from someone else, I certainly would not have made my purchase without having this worked out. They should be MORE HONEST! On a positive, the one (1) single guy that was sent out, he did a great job, but he needed a helper and a truck to do the haul away.
Sorry, there was a problem. Please try again later.I just purchased a new 65 inch television. I requested the "haul away" service. Everything went as promised. Geek Squad techs that did my installation were knowledgeable, professional, courteous and efficient. There were no surprises! Actually, the whole process from purchase to installation exceeded my very high expectations. Go ahead and select "haul away". It's definitely worth it for the convenience.
Sorry, there was a problem. Please try again later.Yes, my giant 2003 projection TV got wheeled out the door and loaded on the van.
Sorry, there was a problem. Please try again later.Yes, I paid $25 and they hauled it away. 65" rear projection.
Sorry, there was a problem. Please try again later.Yes it’s hauled away. It was actually separate from the delivery of the purchase.
Sorry, there was a problem. Please try again later.Hi there. Thanks for your great question! We totally hear you out on this one. We definitely can haul it away during the installation of a new TV. To make sure this goes smoothly, we'd recommend having us set up the order since the TV's larger and we may need to have a bigger vehicle. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
Sorry, there was a problem. Please try again later.Yes my tv was picked up , but I paid 24.99 for the service. Hope this helps!
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