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Questions & Answers

Page Showing 1-20 of 40 questions
  • QuestionWhat’s the difference between this kids pro ? & the kids 10 ?

    Asked by Steph.

    • Answer Hello, Steph! The new Kids Pro Fire Tablet is designed specifically for kids ages 6–12 vs the Kids edition 10 is for ages 3-6. Both tablets will come with 1 year of Amazon Kids+, parental controls, a slim protective case, and a 2-year worry-free guarantee, just like the Kids tablets. In addition to the Kids+ content, the Kids Pro tablets include access to a digital store. With this, kids can request to download or purchase apps, while parents can approve purchases and downloads. The tablet also comes with a built in web browser. The web browser comes with built-in controls designed to help filter out inappropriate sites and let parents add or block specific websites at any time. I hope that helps explain the features the Kids Pro tablet has that are different than the Kids edition! Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionI purchased this as a gift. Will my daughter be able to set it up so she is account holder ? Will she be able to use parental control? and kids plus subscription?

    Asked by HappyGifter.

    • Answer Yes, the parent will set the device up under their account. You then can create a childrens profile. You are able to limit time and choose what age appropriate content you want them to see. Haven't tried the Kids plus yet.

      Answered by Tanksta

  • QuestionCan you download abc mouse on this tablet?

    Asked by Tommy.

    • Answer Hello Tommy, you want to know if you are able to download ABC Mouse App on the Amazon Fire 10 Kids Pro 10.1" Tablet. You are able to download ABC Mouse App on and other learning apps on the Fire 10 Kids Pro 10.1" Tablet. Hope this has answered your question. Have an amazing day!

      Answered by Amazon Devices Customer Support

  • QuestionIs this touch screen?

    Asked by Anonymous.

    • Answer Hello, all of the Amazon Fire Tablets have a full touch screen. This particular one is 10.1". Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionDoes it have a SIM card slot for extra storage and what Size

    Asked by Kids.

    • Answer Hello, Kids! The Fire 10 Kids Pro tablet can have storage added to it by adding a micro SD card. You can add up to 1 TB of storage to the device by doing this. I hope this helps! Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionI did not open yet the box, is a gift, my questions is, the manual of use come in spanish. Thank you

    Asked by Ed.

    • Answer Hello Ed! The box does not come with any physical instructions other a brief Quick Start guide that is in English but it does show pictures just explaining what the buttons do. All instructions are built into the device itself through Help menus and walks you through setup. The first screen upon powering it up for the first time asks you which language you would like it to be in and Spanish is one of the options. Thank you so much for your question and I hope you have an amazing day! Hola Ed! La caja no viene con ninguna instrucción física, aparte de una breve guía de inicio rápido que está en inglés, pero muestra imágenes que solo explican lo que hacen los botones. Todas las instrucciones están integradas en el propio dispositivo a través de los menús de Ayuda y le guiarán a través de la configuración. La primera pantalla al encenderlo por primera vez te pregunta en qué idioma te gustaría que estuviera y el español es una de las opciones. ¡Muchas gracias por tu pregunta y espero que tengas un día increíble! I apologize if any of the translation did not come through correctly. I just wanted you to have the answer in both languages if it helped you. Thanks again!

      Answered by Amazon Devices Customer Support

  • QuestionHow do you claim warranty on these units? I bought 3 at the same time around a year ago. 1 has lines through the screen and another one won't even turn on. It says there is a 2 year amazon warranty so how do I contact the warranty department?

    Asked by Dad1.

    • Answer Hello Dad1, you want to know how you can file a warranty request for the Amazon Fire Kids tablets. To file a warranty request you can go to the customer service option from your Amazon account, it will let you select the what you need assistance with here you can select your device. Hope this has answered your question. Have an amazing day!

      Answered by Amazon Devices Customer Support

  • QuestionIs the Amazon Fire 8 kids pro stylus compatible? Also, I assume it comes with a charger?

    Asked by Anonymous.

    • Answer Hello and thank you for your question! It does come with a charger in the box. It can also work with select universal stylus pens that would work on touchscreen devices. I hope this helps and you have a marvelous day!

      Answered by Amazon Devices Customer Support

  • QuestionCan I buy an electronic pencil and the child can use it to draw on the tablet?

    Asked by Halina.

    • Answer Hi Halina! The Fire 10 Kids Pro tablet will work just fine with a variety of capacitive stylus pens available for tablets. There's no built in art app, but you can find plenty of creative and note oriented apps on the Amazon App Store. Hope that helps, have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionAre there any Headphones that I can purchase with this?

    Asked by CuriousMom.

    • Answer It works with any headphones or ear buds and connects to Bluetooth.

      Answered by SyKoNeKo187

  • QuestionIs the Amazon Fire 10 Kids Pro tablet compatible with Osmo-Creative Starter Kit for Fire Tablet-Ages 5-10? Osmo says it is compatible with 8th-10th edition kindles, but not ones made after Fall 2022. Not sure what this means & want to get one compatible.

    Asked by Osmo.

    • Answer Hello Osmo, you want to know if the Amazon Fire 10 Kids Pro is compatible with Osmo as it says is works for the 8th-10th gen. The Osmo is compatible with the Amazon Fire 10 Kids Pro as the configurations is the same as the Amazon Fire 10 Kids Pro 2022 release. Hope this has answered your question. Have an amazing day!

      Answered by Amazon Devices Customer Support

  • QuestionHow do you down Load games . Do you need a account

    Asked by Karen.

    • Answer Hello! The Kids Pro Fire Tablet is designed specifically for kids ages 6–12 that includes 1 year of Amazon Kids+, parental controls, a slim protective case, and a 2-year worry-free guarantee. In addition to Kids+ content, Kids Pro tablets include access to a digital store. Kids can request apps, while parents approve purchases and downloads. The web browser comes with built-in controls designed to help filter out inappropriate sites and let parents add or block specific websites at any time. I hope that helps explain the Kids Pro tablet! Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionCan you tube, Roblox and messenger kids be downloaded on this tablet?

    Asked by Anonymous.

    • Answer Hello, both Roblox and Messenger Kids are available for download on the Amazon Fire Kids Tablets. Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionCan my child play Pixel gun on Amazon Fire HD 10 Pro Tablet?

    Asked by Annylu.

    • Answer Hello Annylu! Yes, the Pixel Gun 3D app can be downloaded to your Fire Tablet. You can download games and apps and use them on the go by following these steps: 1. Select Games & Apps or open the Apps or Games app. 2. Select an app from your Library to download it or search for a new app in the Store. Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionDoes this tablet have call capability? Will my daughter be able to call/video call me and does that require WiFi?

    Asked by Tiffany.

    • Answer Hello! Your child can communicate through Alexa, but first you must grant parental consent in order for your child to use communication features on their Fire tablet, like making video calls. You can also hide features on your child’s tablet if you do not wish to grant parental consent. Communication features are supported on Fire tablets running FireOS 5 and higher. Follow these steps to enable communications: 1. Go to the parent profile. 2. Select the Settings icon next to the child's name. 3. Under Fire Tablet Settings, select Manage Communications. 4. To allow your child access to communication features, click Grant parental consent and follow the on-screen instructions. Alternatively, if you do not want your child to see the features on their device, click Hide these features on Fire tablet. 5. After granting consent, select the available features you want to enable for your child. Have a great day!

      Answered by Amazon Devices Customer Support

  • Questionhi will I BE ABLE TO CHANGE THE AGE ONCE MY CHILD GET OLDER. LIKE RIGHT NOW I"LL HAVE TO BUY AGE 3-7

    Asked by foxy25.

    • Answer Hi Foxy25, The Fire 10 Kids Pro can be utilized as both a kids tablet or a standard tablet. You can edit this on amazon.com under parental controls if the tablet has already been set up as a kids tablet! As your child gets older, you can change this or give access to whatever content you see fit. Hope that helps!

      Answered by Amazon Devices Customer Support

  • QuestionWhat type of screen protected do you use or do you really need one

    Asked by Peaches.

    • Answer Hi D! There are several screen protectors available for purchase for the Fire 10 Kids Pro tablet. Keep in mind that you are also covered by Amazon's 2 year Worry-Free Guarantee on all Kids Tablets. If anything happens in those first two years we will replace the device for you! Thanks for your question, have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionWhat features could work on the tablet if I didn't renew the subscription after the first year? is the table work normally and being connected to the internet ?

    Asked by Islam.

    • Answer Hi Islam! The Amazon Kids+ subscription offers thousands of age-appropriate books, movies, and TV shows for children aged 3 to 12 years. The content within the subscription is frequently updated. You can access the Amazon Kids+ content from the Amazon Kids+ app on supported Android / iOS device. And This content is also accessible on Amazon devices registered to the subscribed account. Amazon Kids+ Content Amazon Kids+ app allows parents to adjust settings so kids don't see ads, in-app purchases, or links to external websites and social media. Content will appear in your child's profile when your device is connected to a wireless network. This content can be downloaded for offline use on Amazon Devices. On Android, iOS and Amazon Glow devices, you need an internet connection to use the content. It can't be downloaded. Upon cancellation of your subscription, you will still be able to use the Tablet just as before. The only difference will be the access to the exclusive Kids+ content, and some of the adjustable settings such as ad removal. Thanks for your question, have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionHello are We able to download Netflix and Disney plus on this

    Asked by Natalie.

    • Answer Hello, Natalie! Netflix and Disney+ are available for download through the app store on the Fire tablets. With this being a Kids tablet, you will need to go into the parent profile and give your child profile permission to access these apps. Once you have done this, the apps can be used for the child profile. I hope this helps. Have a great day!

      Answered by Amazon Devices Customer Support