Questions & Answers

Name: Astro Gaming - A40 TR Wired Gaming Headset for Xbox One, Xbox Series X|S, PC - Red/Black
Brand: Astro Gaming
SKU: 6321673
Price: 160.99 USD
Rating: 4.4 (1406 reviews)

Astro Gaming - A40 TR Wired Gaming Headset for Xbox One, Xbox Series X|S, PC - Red/Black

Model:: 939-001658; |
SKU:: 6321673

User rating, 4.4 out of 5 stars with 1406 reviews.

Highly rated by customers for:

Clearance

Show only Answered Questions

Page Showing 1-20 of 56 questions

Ask a Question

QuestionIs there no mute option? I didn't notice one on the mixamp and it doesn't specify (that I have found) that states the cable connecting the headset to the mixamp includes a mute function (in-line mute cable).
Asked 6 years ago by SydH.
- Answer yes it does have a inline mute button on the cable.
  Answered 6 years ago by cad8099
  Answer this question
QuestionWhat is the difference between the amp and amp pro that justifies the extra money, and is it worth it?
Asked 5 years ago by Art34.
- Answer The pro offeres surround sound while the basic amp just offers stereo.
  Answered 5 years ago by Jakes
  Answer this question
QuestionI have updated to the latest firmware but it is still not letting me assign the headset to an account and I can't hear or talk to anyone. How do I fix?
Asked 5 years ago by Braxton.
- Answer If you are using an Xbox One, once you have logged into your xbox unplug the USB cable and plug it back in. I don't know what the issue is with the Xbox One USB ports but once you do this it should assign your headset. Works every time for me. The other option is to flip the switch on the back of the MixAmp from Xbox to PC and back again. My understating is this is an issue with the Xbox if you don't power it completely off and use low power mode when turning it off for faster startup. The USB ports suspend and don't go completely off. This has something to do with the Xbox not seeing the mic on startup.
  Answered 5 years ago by Techjunkie
  Answer this question
QuestionCan you use the Xbox astros on a ps4 ?
Asked 5 years ago by Michael.
- Answer Yes you should be able to because both consoles use the same digital audio converter. Just use the optical like you do with your Xbox. Be aware though that the PS4 won’t be able to provide atmos support like the Xbox does as according to my own research, Sony didn’t program the console to support Dolby’s atmos format. Beyond that though you should still be able to get digital 5.1 and likely even 7.1 surround off the PS4.
  Answered 5 years ago by KaneD
  Answer this question
QuestionI got the wrong ones. I have the Xbox compatible ones and I need the ps5 ones. What can’ I do
Asked 1 year ago by Mrpc.
- Answer Try to return them or trade
  Answered 1 year ago by ChristopherB
  Answer this question
QuestionWill this work with ps5 and Xbox series X? Looking for a really good set of headphones that I could use for both and if you have any other suggestions I'd appreciate it
Asked 4 years ago by Danny2582.
- Answer Yes but the next Xbox doesn’t have an optic cord. You need to buy an hdmi converter for the optic cord to get the full bang from the a40s
  Answered 4 years ago by SalTorrez
  Answer this question
QuestionOut of box doesn’t work on Xbox. You need to upgrade the firmware but the app does not work on the computer. Astro has not fixed the software and has render the headset uses for Xbox. Is there a fix? The ms store app to download and update firmware broken
Asked 2 years ago by Zak.
- Answer Found a link on reddit while doing research for the same issue so i would try that but the solution on reddit didnt work for me so I had no choice but to return mine, hope you have better luck!
  Answered 2 years ago by BrandonB
  Answer this question
QuestionWhat generation are these?
Asked 4 years ago by Nick.
- Answer GEN 4
  Answered 4 years ago by Ozity
  Answer this question
QuestionIf I buy the headset now will it work with the new Xbox coming out?
Asked 5 years ago by Rlb.
- Answer Yes Astro website: “All current ASTRO Gaming products designed for Xbox will offer continuous compatibility on Xbox: Series X.“
  Answered 5 years ago by stephen
  Answer this question
QuestionCan the headset and amp be used with an Xbox 360?
Asked 5 years ago by Eric.
- Answer Yes, the headset and amp can be used with an Xbox 360.
  Answered 5 years ago by CommunityAnswer
  Answer this question
QuestionCan you use these for next gen WITHOUT USING the mix amp?
Asked 1 year ago by Shay.
- Answer Yes, you can use the Astro A40 headset without the MixAmp! The headset comes with a 3.5mm audio jack, which allows you to connect directly to your controller, PC, or other compatible devices. While the MixAmp does provide additional features like advanced audio customization and game/chat balance, the A40 itself delivers excellent sound quality and comfort even on its own. So, whether you're playing on an Xbox Series X or S, or any next-gen console, you can still enjoy your A40 just fine
  Answered 5 months ago by DanielR
  Answer this question
QuestionIf I hook up the mixamp to my tv’s optical port will it work when I play games on my Xbox?
Asked 1 year ago by Brian.
- Answer Hey! Yes, hooking up the Astro A40 TR's MixAmp to your TV's optical port can work for audio when you play games on your Xbox, but with some limitations.
  Answered 1 year ago by Logitech
  Answer this question
QuestionSo I have the headset but no Mixamp. I’m gonna buy the mixamp separately but I don’t have a PC to update firmware. Do you still need a PC to update or can you do that on Xbox now ?
Asked 1 year ago by KyleD.
- Answer it just depends, if you get a updated software version then no you can just update it though the app on the xbox, but ii got unlucky and ended up having to use my pc, but it was simple as just downloading the drivers from astros website and then just downloading the app from the Microsoft app store and just updating use the drivers you downloaded
  Answered 1 year ago by Logan
  Answer this question
Questioncan i plug the mix amp into my pc and then plug the headset into the pc instead of the amp?
Asked 1 year ago by AlexF.
- Answer You could
  Answered 1 year ago by ChristopherB
  Answer this question
QuestionDose it work on ps5?
Asked 1 year ago by Bando.
- Answer Yes
  Answered 1 year ago by JoshuaO
  Answer this question
QuestionHow do i know that is this a a40 tr amp or a40 tr amp pro? I want a amp pro.
Asked 1 year ago by Tiny.
- Answer This is what you want. A40 tr comes with a mixer that plugs into controller less settings. Mix amp pro is a stand alone box that has mutiple outputs.
  Answered 1 year ago by JonathanL
  Answer this question
QuestionDoes this work on switch too? On Astros website it says it does, but I don’t see it listed under compatible devices.
Asked 1 year ago by Sidthekid.
- Answer Yes it does. Haven't tried using the mixer too but the headset work.
  Answered 1 year ago by JosueR
  Answer this question
Questionwill I be able to get sound from my PC and Xbox at the same time?
Asked 2 years ago by MAW634.
- Answer yes i have a dual monitor set up and i use it for that reason. you have to take your optical audio cable and plug it into your xbox. then take your usb and plug it into your pc. you can even go into your settings and make your second dial balance the sound between the two.
  Answered 1 year ago by JordanS
  Answer this question
QuestionHow often do these need to be updated?
Asked 2 years ago by firekrackor.
- Answer Hey! You can update through Astro Command Center software and you will be notified when there is an update for the device.
  Answered 2 years ago by Logitech
  Answer this question
QuestionCan someone please recommend a specific extension cable (for headset to mixamp) that'll work? I bought one but it doesn't work for some reason (I hear audio but won't pick up my voice and mix amp glows red like mute button is on even though it isn't)..
Asked 2 years ago by WaitWhat.
- Answer Hey! We don't recommend using an extension cable for the device as there will be an intermittent connection. To avoid, directly plug the cable to the device.
  Answered 2 years ago by Logitech
  Answer this question

Showing 1-20 of 56 questions

Questions & Answers

Astro Gaming - A40 TR Wired Gaming Headset for Xbox One, Xbox Series X|S, PC - Red/Black

Q: QuestionIs there no mute option? I didn't notice one on the mixamp and it doesn't specify (that I have found) that states the cable connecting the headset to the mixamp includes a mute function (in-line mute cable).

Q: QuestionWhat is the difference between the amp and amp pro that justifies the extra money, and is it worth it?

Q: QuestionI have updated to the latest firmware but it is still not letting me assign the headset to an account and I can't hear or talk to anyone. How do I fix?

Q: QuestionCan you use the Xbox astros on a ps4 ?

Q: QuestionI got the wrong ones. I have the Xbox compatible ones and I need the ps5 ones. What can’ I do

Q: QuestionWill this work with ps5 and Xbox series X? Looking for a really good set of headphones that I could use for both and if you have any other suggestions I'd appreciate it

Q: QuestionOut of box doesn’t work on Xbox. You need to upgrade the firmware but the app does not work on the computer. Astro has not fixed the software and has render the headset uses for Xbox. Is there a fix? The ms store app to download and update firmware broken

Q: QuestionWhat generation are these?

Q: QuestionIf I buy the headset now will it work with the new Xbox coming out?

Q: QuestionCan the headset and amp be used with an Xbox 360?

Q: QuestionCan you use these for next gen WITHOUT USING the mix amp?

Q: QuestionIf I hook up the mixamp to my tv’s optical port will it work when I play games on my Xbox?

Q: QuestionSo I have the headset but no Mixamp. I’m gonna buy the mixamp separately but I don’t have a PC to update firmware. Do you still need a PC to update or can you do that on Xbox now ?

Q: Questioncan i plug the mix amp into my pc and then plug the headset into the pc instead of the amp?

Q: QuestionDose it work on ps5?

Q: QuestionHow do i know that is this a a40 tr amp or a40 tr amp pro? I want a amp pro.

Q: QuestionDoes this work on switch too? On Astros website it says it does, but I don’t see it listed under compatible devices.

Q: Questionwill I be able to get sound from my PC and Xbox at the same time?

Q: QuestionHow often do these need to be updated?

Q: QuestionCan someone please recommend a specific extension cable (for headset to mixamp) that'll work? I bought one but it doesn't work for some reason (I hear audio but won't pick up my voice and mix amp glows red like mute button is on even though it isn't)..

QuestionIs there no mute option? I didn't notice one on the mixamp and it doesn't specify (that I have found) that states the cable connecting the headset to the mixamp includes a mute function (in-line mute cable).

QuestionWhat is the difference between the amp and amp pro that justifies the extra money, and is it worth it?

QuestionI have updated to the latest firmware but it is still not letting me assign the headset to an account and I can't hear or talk to anyone. How do I fix?

QuestionCan you use the Xbox astros on a ps4 ?

QuestionI got the wrong ones. I have the Xbox compatible ones and I need the ps5 ones. What can’ I do

QuestionWill this work with ps5 and Xbox series X? Looking for a really good set of headphones that I could use for both and if you have any other suggestions I'd appreciate it

QuestionOut of box doesn’t work on Xbox. You need to upgrade the firmware but the app does not work on the computer. Astro has not fixed the software and has render the headset uses for Xbox. Is there a fix? The ms store app to download and update firmware broken

QuestionWhat generation are these?

QuestionIf I buy the headset now will it work with the new Xbox coming out?

QuestionCan the headset and amp be used with an Xbox 360?

QuestionCan you use these for next gen WITHOUT USING the mix amp?

QuestionIf I hook up the mixamp to my tv’s optical port will it work when I play games on my Xbox?

QuestionSo I have the headset but no Mixamp. I’m gonna buy the mixamp separately but I don’t have a PC to update firmware. Do you still need a PC to update or can you do that on Xbox now ?

Questioncan i plug the mix amp into my pc and then plug the headset into the pc instead of the amp?

QuestionDose it work on ps5?

QuestionHow do i know that is this a a40 tr amp or a40 tr amp pro? I want a amp pro.

QuestionDoes this work on switch too? On Astros website it says it does, but I don’t see it listed under compatible devices.

Questionwill I be able to get sound from my PC and Xbox at the same time?

QuestionHow often do these need to be updated?

QuestionCan someone please recommend a specific extension cable (for headset to mixamp) that'll work? I bought one but it doesn't work for some reason (I hear audio but won't pick up my voice and mix amp glows red like mute button is on even though it isn't)..