A:AnswerHi,
I would contact Astro. They will fix it if under warranty... Just need proof of purchase. It happened to me too after I downloaded an update.
A:AnswerMake sure you updated the firmware. Latest version I have was supposed to address the sign in issue. After that, unplug the USB cord for like 15 seconds and plug it back in. Chat/assign should come back afterwards.
A:Answerit default powers on to pc mode. if the light for power is white it is pc mode. hold the power button down and it will turn red and work on xbox. you can change the default start up mode to console if you plug it into a pc and adjust many other settings.
A:AnswerI'm just getting into this problem myself I went from an old white style mix amp to the new updated version the black mix amp pro TR and it Does not work let me correct myself if it's hooked up exactly the same way then it works completely completely normal for the computer but once I switch it over to the xbox setting it just bricks itself and has no idea what to do it crashes the computer sometimes crashes the xbox and then I just unplugged it and plugged my old mixed app in and it worked fine like nothing was wrong so I'm suspect that there is some internal component difference or really dropped the ball and this mixed sample meant to be for APS 4 and they just put in The wrong Box. You're the only other person I've seen even mentioned this difference I know you posted a while ago but if you see this and you have gotten any news or information or are in the same boat as me I would appreciate if you reach out cause I am desperate for anything to try and fix this other than just going to look for an old pair of astros
A:AnswerYes, they sell them on Astro’s website and other third parties.
Would be best to make sure which mix amp you want seeing how the m80 is $99 and the pro mix amp is $120 separate. The Microsoft Stereo media dock BestBuy’s sales would work with controller and headset.
A:AnswerHey! We value your feedback and apologize for any inconvenience caused. Thank you for bringing this to our attention. Please don't hesitate to contact our Astro support team. We are here to address your concerns and ensure your satisfaction. Your feedback matters to us! https://www.astrogaming.com/support.html
A:AnswerOn PC, you can use either the MixAmp or the audio jack, although the MixAmp has a much higher audio quality. The A40 without the MixAmp is good, but doesn't offer the customizable features and higher sound quality that the MixAmp provides.
A:AnswerWill never order from Best Buy again as I never received my order. Should have gotten them weeks ago. They probably shipped to the wrong address