Questions & Answers

Q: QuestionCan this print on cardstock?

Asked 4 years ago by NYC.

• A:Answer Unfortunately cardstock is not listed as a recommended paper for the Brother HLL2390DW machine, we suggest you to check the recommended paper list for this model at: https://help.brother-usa.com/app/answers/detail/a_id/151721

  Answered 4 years ago by Brother

  
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Q: QuestionIs this printer compatable with chromebook?

Asked 4 years ago by addmup.

• A:Answer I use the Brother Iprint and Scan app on ANDROID just fine. ChromeBook is ANDROID so it should use the same Android app that the S7+ tablet does or possibly the Android phone app. Chrombooks use Android 9 Pie so match that up with the tablet / phone app and it should work.

  Answered 3 years ago by rower30

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Q: QuestionCan I print Shipping labels with this Printer???

Asked 4 years ago by Naty.

• A:Answer You can but this isn't a thermal LABEL printer and doesn't use the heat type ink imbedded in the label stock if that's where you are going with the question. You need a label printer for that specific type of paper stock. It can print adhesive type blank label stock, however. But no, the L-HL2390DW is not specifically a thermal label printer.

  Answered 3 years ago by rower30

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Q: QuestionIs my hL-l2390dw a PCL1 language?

Asked 4 years ago by Mario.

• A:Answer The Brother HL-L2390DW printer supports PCL-6 language. For more information, feel free to contact Brother Customer Service directly.

  Answered 4 years ago by Brother

  
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Q: QuestionHow do I renew, or extend my Geek Squad protection plan on my prior purchased items?

Asked 4 years ago by GREATNESS.

Q: QuestionWhat model type of toner does it use, how much does it cost today and how many pages will it print with one toner?

Asked 4 years ago by Ernie.

• A:Answer The Brother HL-L2390DW printer uses the TN-730 or TN-760 toner cartridges, which yield approximately 1,200 and 3,000 pages respectively.

  Answered 4 years ago by Brother

  
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Q: QuestionWill it print envelopes?

Asked 4 years ago by Anonymous.

• A:Answer Yes, the HL-L2390DW will print envelopes. A manual feed slot with adjustable width shoulders allow you to simply slide them to fit the envelope width and select the proper SIZE in the print software.

  Answered 3 years ago by rower30

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Q: QuestionI have a Chromebook computer. Is this printer cloud-based?

Asked 4 years ago by Chromebook.

• A:Answer The Brother HL-L2390DW printer works with Chromebook computers using Native Printing. Scanning is not supported in ChromeOS.

  Answered 4 years ago by Brother

  
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Q: QuestionCan this device be set up without a computer or laptop? I need it for wireless iPad and iPhone only.

Asked 4 years ago by Khead.

• A:Answer Yes, the Brother HL-L2390DW printer can be set up wirelessly without a computer.

  Answered 4 years ago by Brother

  
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Q: QuestionCAN I FAX/SCAN WITH THIS PRINTER

Asked 4 years ago by BOB.

• A:Answer You can scan, but it doesn't have an ADF. This model does not have an integrated fax. Does anyone even fax anymore?

  Answered 4 years ago by ReadthespecsVerified Purchase

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Q: QuestionIs 2390DW compatible with windows 10

Asked 4 years ago by np.

• A:Answer Yes, it is. I have an older Lenovo Idea Pad laptop with the latest Windows 10 updates, and have had no problems.

  Answered 4 years ago by gamegirl

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Q: QuestionNo. 1. Dimensions No. 2 PDF compatible

Asked 4 years ago by Anonymous.

• A:Answer HL-L2390DW Unit Dimensions (W" x D" x H")16.1" x 15.7" x 10.7" You scan to a device and chose the format you want to save to. I can scan and save as a .PDF or .JPG for instance on my S7+ Samsung tablet.

  Answered 3 years ago by rower30

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Q: QuestionIs this printer compatible with a 5.0 gz network or better?

Asked 4 years ago by Network.

• A:Answer No, the Brother HLL2390DW is not compatible with 5Ghz networks.

  Answered 4 years ago by Brother

  
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Q: Questioncompatible with Windows 10?

Asked 4 years ago by Anonymous.

• A:Answer Yes, the Brother HLL2390DW is compatible with Windows 10.

  Answered 4 years ago by Brother

  
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Q: QuestionCan I scan a document manually through the Brother HL L2390DW printer to my 2012 Mac Mini (MacOS Catalina 10.15.7), using the USB cord?

Asked 4 years ago by George.

• A:Answer Here is the official PC based OS for Apple support provided by Brother. macOS v10.10.5 macOS v10.11.x macOS v10.12.x You may need to use the wireless connection and Apple Iprint and scan Brother software like I do on my tablets (one a S7+ Android and one an iPAD Air). Works fine that way. The MAC MINI has WIFI and that's likely the easiest connection to use.

  Answered 3 years ago by rower30

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Q: QuestionHas the Brother HL L2390DW Printer been replaced by a newer model? I am looking for a monochrome (black ink only) printer for my home.

Asked 4 years ago by George.

• A:Answer The HL-L2390DW is a current model on Brother's web site as of 09/29/2021. Like you I wanted a true laser printer only for durability. Liquid Ink Jets don't like infrequent use.

  Answered 3 years ago by rower30

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Q: QuestionDoes the toner cartridge have a micro-chip or device that indicates if the toner has run out? If the printer indicates the toner has run out, does the printer stop printing until the toner cartridge is replaced? Can non-Brother toner cartridge be used?

Asked 4 years ago by George.

• A:Answer The usage of the toner is measured by the machine, based in the amount of pages printed and their coverage, this is not handled by a chip on the toner. When the Brother HL-L2390DW runs out of toner, the toner will need to be replaced to continue printing operations but you may also set the machine to continue printing after the "Replace Toner" message appears. Print quality cannot be guaranteed while printing in this mode. We strongly recommend to use only Brother Genuine cartridges for optimal results. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty may not apply to any problem that is caused by the use of third-party supplies. For more information, feel free to contact Brother Customer Service directly.

  Answered 4 years ago by Brother

  
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Q: QuestionWill the Brother HL L2390DW Printer work with a 2012 Mac Mini running MacOS Catalina 10.15.7? What is the warranty on the printer?

Asked 4 years ago by George.

• A:Answer Yes, the Brother HL-L2390DW printer works with Mac computers running MacOS Catalina. The Brother HL-L2390DW has a manufacturer's limited warranty period of 1 year. For more information, feel free to contact Brother Customer Service directly.

  Answered 4 years ago by Brother

  
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Q: QuestionIs this printer readily compatible with chromebook o.s. computers ?

Asked 4 years ago by jgl777.

• A:Answer Google has announced the end of support for the Google Cloud Print service, effective December 31, 2020. For Google ChromeOS users, we're evaluating our machines for support printing using Native Printing.

  Answered 4 years ago by Brother

  
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Q: QuestionIs this product available in the store or for delivery for Charlottesville zip code 22901?

Asked 4 years ago by Rich.