Questions & Answers

Q: QuestionDoes this SSD offer any data encryption features?

• A:Answer Yes, the Crucial X9 Pro SSD provides data encryption using 256-bit AES hardware encryption and password protection.

Q: QuestionWhat is the maximum read and write speed of the Crucial X9 Pro SSD?

• A:Answer The Crucial X9 Pro SSD boasts read and write speeds of up to 1,050MB/s.

Q: QuestionIs the Crucial X9 Pro SSD compatible with Mac computers?

• A:Answer Yes, the X9 Pro offers plug-and-play compatibility with Mac computers, as well as Windows, Android, iPad, PC, Linux, PlayStation and Xbox gaming consoles.

Q: QuestionHow durable is the Crucial X9 Pro SSD against water and dust?

• A:Answer The Crucial X9 Pro SSD has an IP55 rating, making it resistant to dust and splashes of water.

Q: QuestionWhat is the storage capacity of this Crucial external SSD?

• A:Answer This Crucial X9 Pro external SSD has a storage capacity of 4 terabytes.

Q: QuestionWhat kind of warranty does the Crucial X9 Pro SSD come with?

• A:Answer The Crucial X9 Pro SSD is backed by a 5-year limited warranty on parts.

Q: QuestionDoes it work with MAC 2017 (Ventura)

Asked 1 year ago by Imac.

• A:Answer I connected mine to a MacBook Pro 2017 with Monterey and it worked correctly and without issue. I can’t say for sure with Ventura but I suspect it should work.

  Answered 1 year ago by PTrailVerified Purchase

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Q: QuestionWill this work with a Samsung Galaxy S21?

Asked 1 year ago by Gmr.

• A:Answer Hello Gmr. Thank you for you question, This SSD would work in Samsung Galaxy S21. You need to format the SSD in Exfat file system. Regards, Crucial

  Answered 1 year ago by Micron CPG Support

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Q: QuestionCan my PC or Surface Pro connect cordlessly? Can I use device to backup my PC and my Surface Pro cordlessly?

Asked 3 months ago by Laserbeam.

• A:Answer Hello, Thank you for reaching out to us, Crucial Portable drive are plug and play drive, you can use this drive for back up and you need to connect the SSD via USB type C to type C cable Or USB type A adaptor to USB type C cable. Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us. Regards, Crucial

  Answered 3 months ago by Micron CPG Support

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Q: QuestionIs the Crucial X9 compatible with the IPhone 12 and newer models?

Asked 3 months ago by AWSS.

• A:Answer Hello, Thank you for reaching out to us, Crucial X9 SSD portable is compatible with IPhone 12. We would like to inform you that due to variations across iOS, as well as variations in file management apps, we do not offer full end-to-end support publicly for moving/copying files to portable storage. Please note that an external storage device must have only a single data partition, and it must be formatted as APFS, APFS (encrypted), macOS Extended (HFS+), exFAT (FAT64), FAT32, or FAT. To change the formatting of a storage device, use a Mac or PC. Note: You can use the Files app and other supported apps to access files stored on external devices, connected to your iPhone. An external hard drives often require an external power source when used with iPhone. If an external hard drive doesn’t supply its own power, and your iPhone has a USB-C connector, you can use a powered USB hub. If your iPhone has a Lightning connector, you can use the Lightning to USB 3 Camera Adapter connected to a USB power adapter. For more information, please refer the link: https://support.apple.com/en-sg/guide/iphone/iph95baac91f/ios Please share the complete details with us. We would be more than happy to investigate this further and reach out to you as needed. Thanks again for your business and feedback and hope you have a great rest of your day! Meanwhile, if you have any further query, please feel free to reach out to us. For any queries, please feel free to reach out to us. You can also visit our contact page. We urge you to contact us directly through our support page. Our dedicated team will work closely with you to resolve this matter promptly: https://www.crucial.com/support/contact Thank you for choosing Crucial, and we look forward to your response. - The Crucial Team

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  Answered 3 months ago by Micron CPG Support

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Q: QuestionDoes this comes with the international warranty or the global warranty. Meaning If I buy this in USA., it will have warranty in India ?

Asked 3 months ago by YashBhan.

• A:Answer Hello, thanks for getting in touch, Yes, The global warranty is applicable in India as well but it is important to note the warranty policy for USA is different, you need to ship the faulty SSD back to Crucial, USA to get it replaced. However, Warranty in India is taken care by the service center directly. For more details about warranty policy in India, you can read here- https://www.crucial.in/support/service-center If you need any more information or support, please contact us back through the link below. https://www.crucial.com/support/contact - The Crucial Team

  Answered 3 months ago by Micron CPG Support

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Q: QuestionPerhaps a dumb question: Can this device be used well for my laptop backups? I have read reviews that not every external SSD device works well for backups, only individual files? (Yes, I know they are the same, but I am reacting to reviews I have read).

Asked 9 months ago by sppchicago.

• A:Answer Hello, Thank you for your question. I understand you're looking for a reliable backup solution for your laptop. I'm pleased to inform you that the Crucial X9 Pro is indeed suitable for complete laptop backups, not just individual files. It supports USB 3.2 Gen 2, ensuring compatibility with a wide range of devices and operating systems, including Windows and Mac. For backing up on Windows, you can utilize the Acronis software provided by Crucial or windows built-in 'File History' feature to automatically back up your files to the Crucial SSD. Alternatively, you can also use Windows Backup to create a system image or backup specific folders. On a Mac, the 'Time Machine' feature will allow you to back up your entire system to the SSD seamlessly. Acronis Backup and restore: https://www.crucial.com/support/articles-faq-ssd/acronis-image-backup-recovery-guide Please ensure that you format the SSD according to your operating system requirements before initiating the backup process. For Windows, you may format it to exFAT, and for Mac, APFS would be suitable. This will ensure optimal performance and compatibility. If you need any more information or support, please contact us back through the link below. https://www.crucial.com/support/contact - The Crucial Team

  Answered 9 months ago by Micron CPG Support

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Q: QuestionWill this work with Xbox X and produce fast speeds and tranfers

Asked 11 months ago by XBRWhoOLEDToday.

• A:Answer Hello, thanks for getting in touch, Yes, the Crucial X9 Pro 4TB External USB-C SSD is compatible with Xbox Series X. It offers plug-and-play functionality, making it easy to use with your console. The SSD provides fast read and write speeds of up to 1,050 MB/s, ensuring quick data transfers and smooth performance. For more details, you can refer to- https://www.crucial.com/articles/for-gamers/external-ssd-for-xbox-series-x-or-ps5 If you need any more information or support, please contact us back through the link below. https://www.crucial.com/support/contact - The Crucial Team

  Answered 11 months ago by Micron CPG Support

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Q: QuestionIf my laptop does not have a USB-C port, will I be able to buy a USB-C adaptor to plug in my PC USB-A port, then plug the external drive into the adaptor? Will that resolve my issue, will I be able to use this drive, will it work for me?

Asked 1 year ago by CyndyLuv.

• A:Answer You can run it thru a hub. I use one with a usb A the the Mac mini then use the usb C on the hub. It won’t be as fast as a straight usb C connection but it’s works great.

  Answered 1 year ago by MichaelRVerified Purchase

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Q: Questionis there any usability with usb 3.0 at slower speeds? or is 3.2 only?

Asked 11 months ago by anon.

• A:Answer Thank you for your question. The X9 Pro external SSD works with lower generation USB ports as well such as USB 3.0 however the SSD will not be able to achieve the advertised speed.

  Answered 11 months ago by Micron CPG Support

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