Questions & Answers

Q: QuestionHow long does the data recovery process take?

• A:Answer The data recovery work can take a significant amount of time to complete.

Q: QuestionDoes Geek Squad offer data recovery for flash drives?

• A:Answer Yes, Geek Squad can create a personalized recovery plan for your hard drive, flash drive, memory card or just about any device that stores data.

Q: QuestionWhere is the data recovery performed if needed?

• A:Answer If data recovery is necessary, the drive will be shipped to the Data Recovery Division at Geek Squad City.

Q: QuestionWhat does the drive diagnostic determine?

• A:Answer The drive diagnostic, which costs $49.99, will determine the integrity of your data.

Q: QuestionHow is the recovered data returned to the customer?

• A:Answer Recovered data will be returned in the original file/folder structure on separate good media when possible.

Q: QuestionWhy does the data recovery cost vary?

• A:Answer The cost of data recovery will vary depending on the condition of the data.

Q: QuestionCan you recover deleted text messages?

Asked 5 years ago by Janis.

• A:Answer Hi Janis. Thanks for your great question. It's definitely possible but can depend on what happened to the text messages. That will determine how far gone they are. We'd like to hear more about it and see what we can do. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionCan you guys recover data from a broken usb drive ?

Asked 4 years ago by Sha.

• A:Answer Not sure about an USB, but I would be surprised if they couldn't. They just retrieved files and photos from my broken external hard drive - but it cost me $600.00 to do it and that included a discount because I have a Greek Squad Membership. And I was lucky they told me because I was at second level of being able to get the information retrieved before it had to go out to there engineer Department which at that point would have cost me $1,500. I had 10 years worth of pictures on that external hard drive they retrieved almost 8,000 pictures and other data. Will not let that happen again will replace external hard drives every five years as well as put photos on a thumb drive as well and that's what they recommend that you store valuable data and pictures on two separate devices

  Answered 4 years ago by JordanVerified Purchase

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Q: QuestionIs there an average time of completion for the recovery services that involve sending it to the service center?

Asked 5 years ago by evenmonkeys.

• A:Answer I really don’t know - my hard drive has been with Geek Squad for almost a month and I haven’t heard anything more. :/

  Answered 5 years ago by NeverAgainVerified Purchase

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Q: QuestionI need to recover deleted voice mail on my IPhone 8. I mistakenly deleted voicemails and some were dropped due to time. Can this be done?

Asked 3 years ago by RonB.

• A:Answer Yes

  Answered 2 years ago by Anonymous

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Q: QuestionCan you guys recover old deleted text messages from my phone.?

Asked 8 years ago by Julio.

• A:Answer Yes

  Answered 1 year ago by Anonymous

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Q: QuestionCan you do a data recovery from an external storage "seagate"? My PC and Mac don't want to read it and I have a lot of data I don't want to lose.

Asked 4 years ago by Cristina.

• A:Answer Hi Christina. Thanks for your question! We absolutely can try a data recovery from you Seagate external hard drive. To do so, we will need another external storage device to try and pull the data to. So if you have another one laying around, we'll need that. Otherwise, you can purchase a new device. To get started, please go ahead and make an appointment for your local Best Buy's Geek Squad. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionAm I able to recover files?My Lenovo ThinkPad r400 will not get past the splash screen. I tried straightening the usb contacts (which has worked before) but it will not get past the initial splash screen. Am I able to use your services to extract my files from the internal hard drive and place them on an external hard drive (that I plan to purchase from Best Buy)???

Asked 9 years ago by Anonymous.

• A:Answer This one will depend on the type of issue your PC has. If it was a nasty virus, all your files have the potential to contain a piece of the virus to reinfect the next PC. If it is just a bad OS (which a virus could do, or a bad block on the hard drive or shutdown) then you would need to get that repaired first then the virus removed if one was present. The USB drive was most likely a coincidence, unless you have an electrical short on your computer, which would be entirely aspect. This would also mean your motherboard has a chance at being damaged. Your data would be recoverable though.

  Answered 9 years ago by annon

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Q: QuestionMy computer crashed. Can you recover the data from my hard drive?

Asked 1 year ago by CyndiD.

• A:Answer Yes, The Squad team, did me an excellent job of recovery my data. Not only did they recovered it, got me a backup made Incase this ever happens again. Great job guys!! Thanks again..

  Answered 1 year ago by RecoveredVerified Purchase

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Q: QuestionNot sure why the Geek squad could not retrieve the data from my laptop. I was told the laptop is too old and to use third party service.

Asked 1 year ago by Ivo.

• A:Answer Sure, it’s all about value. If they can’t make you pay to recover the data then it’s not in their interest to do so. Your total protection and warranty plans have no value to the data recovery people.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionCan best buy transfer data from old windows 7 computer that we cannot start up because of lost password to new desktop from best buy. Geek squad was unable to reset password for the windows 7 computer.

Asked 3 years ago by Scot.

• A:Answer Yes

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionWe downloaded pictures from Pixieset onto a jump drive and the zip is showing as empty. We do not know if they ever downloaded properly, but the folder is there. The pictures were deleted by our photographer. Would they able to be recovered? Thank you!

Asked 4 years ago by Anonymous.

• A:Answer Hey there and thanks for reaching out! Data recovery can definitely be touchy but we'd be happy to try it out. If you want to try this, we give you an estimate, so you know exactly how much it would cost if we can get the data back. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy. Thank you!

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionI accidentally deleted some files off my USB thumb drive. Are you able to recover that information? How much do you charge? Thanks.

Asked 4 years ago by cdwendli.

• A:Answer Hi there. Thank you for reaching out about this. I'm sorry to hear about what happened! Losing data is definitely never a fun time. We more than likely could recover deleted information. In the mean time, do not use that USB flash drive as it can overwrite the lost data and make it much more difficult to recover. The charge can vary depending on the difficulty of retrieving the data. We'll start with an estimate fee and then once we know we can do it, we give you the quote and you decide whether to proceed or not. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionCan you recove deleted text massages and photos on iphone 11

Asked 4 years ago by Gen.

• A:Answer Hi there. Thanks for your great question. It's possible to retrieve them but can be incredibly hard. We'd recommend getting in contact with your local Best Buy who can assist in potentially retrieving them. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionHi there. My Toshiba Satellite I bought from Best Buy 13 years ago finally died. It won’t turn on. It’s inoperable. I was wondering if you are still able to extract the hard drive and place the files on an external for me? I have an external. Thanks!

Asked 5 years ago by Zabbi00.

• A:Answer I have a membership with Geek Squad n they were able to get everything off my hard drive n put it on a new PC. They also made my old harddrive into an external backup. They were great. I've had a membership with them for years n have helped me several times with success everytime.

  Answered 5 years ago by MicheleSVerified Purchase

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