A:Answer Open box means someone purchased it, brought it hope, opened it, then returned it. It is uncertain if it was ever used, or how long the purchaser had the laptop before it was returned.
Best Buy also has four different types of Open Box offered, when available:
Open-Box Excellent - Certified
Geek Squad Certified
Professionally Cleaned
Looks brand new
Includes all original parts/accessories
Typically contains original packaging.
Open-Box Excellent
Looks brand new
Includes all original parts/accessories
Typically contains packaging.
Open-Box Satisfactory
Minor to moderate cosmetic signs of use possible
Any signs of use will not impact performance
Nonessential parts or accessories may be missing.
Open-Box Fair
Significant cosmetic signs of use
Vital accessories may be missing.
Buying conditions above and their descriptions are from the Best Buy Website. I just copied them here to analyze the different types of “open box” available to purchase when in stock. It helps answer your question better, hopefully?