“My dyson is brand new but it keeps shutting down the surge protector power strip after one round of heat (on 72F). Is it malfunctioning? Anyone else with the same issue?”

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• Hi Emily, this is Kelly with Dyson. We're sorry to hear that you're having trouble with your Dyson HP01. If it's been in heat mode for 9 continuous hours, the machine will shut itself off as a safety mechanism. The unit will also stop blowing heated air, once the machine reaches the target room temperature. We would also recommend plugging the unit directly in to your wall outlet, rather than a power strip or extension cord. If you have any other issues, you may reach us directly via email at [email protected]. Best wishes, Kelly Dyson Customer Support

  Answered by DysonProductExpert 4 years ago

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• We bought several Dyson and they all work wonderful. Maybe is a problem with your power strip. Try a differen’t outlet with no surge protector.

  Answered by Vivi 4 years ago

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