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  • Front. Eargo - Neo HiFi Hearing Aid - Black.
  • Alt View 11. Eargo - Neo HiFi Hearing Aid - Black.
  • Alt View 12. Eargo - Neo HiFi Hearing Aid - Black.
  • Alt View 13. Eargo - Neo HiFi Hearing Aid - Black.
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  • Alt View 17. Eargo - Neo HiFi Hearing Aid - Black.
  • Eargo - Rowdy Gaines video 3 minutes 51 seconds
  • Eargo - Bob's Testimonial video 1 minutes 54 seconds
  • Eargo - Getting to know your Eargo video 1 minutes 26 seconds
  • Eargo - Introducing Eargo Neo HiFi video 1 minutes 34 seconds
  • Eargo - This is the future video 1 minutes 00 seconds
  • Eargo Overview Video video 2 minutes 36 seconds
  • Eargo - Unboxing your EargoNeo HiFi video 1 minutes 36 seconds
  • Eargo - Inserting and removing your Eargo devices video 5 minutes 01 seconds
  • Eargo - Adjusting the sound profile video 2 minutes 03 seconds
  • Eargo - Finding the perfect fit video 3 minutes 30 seconds
  • Eargo - Let's get all charged up video 3 minutes 28 seconds

Eargo - Neo HiFi Hearing Aid - Black

Model:
99-0102-001
SKU:
6402669
Your price for this item is $1,650.00
Page Showing 1-20 of 40 questions
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  • QuestionWhat is the return period to buy Eargo through Best Buy?

    Asked by Steve66.

    • Answer Best Buy allows you to use Eargo hearing aids for 60 days in your everyday listening situations to be certain your Eargo hearing aids are right for you. If they do not meet your needs, you can return them for a full refund. To initiate the return, you would contact Eargo directly and the purchase price would be refunded from Best Buy.

      Answered by Eargo Audiology

  • Questioni AM A MUSICIAN(GUITARIST) and want natural sound of the guitar how is the musical quality

    Asked by fran.

    • Answer Hello! First, a little background. Eargo's 2nd headquarters is in Nashville and we've fit numerous musicians in the city. As the person responding, you should also know that I'm a semi-pro guitarist as well as an audiologist. There are few technical things I can mention. 1) The placement of Eargo at the entrance of your ear canal allows the outer ear to function normally to funnel sound into the microphone. This will give a more natural sound experience compared to a behind-the-ear (BTE) hearing aid. 2) The use of Flexi Fibers allows the ear canal to remain "open" allowing lower frequency sounds to enter the ear canal unblocked. 3) The Neo HiFi has an extended frequency response which is helpful for speech understanding and listening to music. 4) Our audiologists can do remote programming of the hearing aids if needed for fine-tuning. We've worked with so many musicians who have tried traditional BTE hearing aids who love the sound and discreet fit. The in-canal fitting also allow for use of large cup style ear phones, All that being said, any hearing aids' performance will be highly subjective to the person wearing it. A guitar tone that sounds great to me may not be to your liking. Make sense? That's you have a 60-day trial period when you purchase through Best Buy to really evaluate Eargo in your real life and work closely with our team. I hope this helps!

      Answered by Eargo Audiology

  • QuestionDo Eargo hearing aids help with tinnitus?

    Asked by ChicagoEddie.

    • Answer Eargo hearing aids are not specifically designed to treat tinnitus. The sound amplification provided by medical-grade hearing aids like Eargo can provide some relief by "masking" the effect of tinnitus by amplifying speech and environmental sounds. Tinnitus is commonly perceived as ringing, hissing, buzzing, clicking or roaring in the ears. The description varies from person to person. Eargo does not offer any assurance that our hearing aid will provide relief from tinnitus.

      Answered by Eargo Audiology

  • QuestionDo you have to use the smartphone app to use Eargo hearing aids?

    Asked by Putty.

    • Answer No. Eargo hearing aids come pre-set with 4 listening programs and function extremely well for the vast majority of users right out of the box. If you want to use the Eargo app and need help with it, the Eargo support team is very patient and can guide you through using the app.

      Answered by Eargo Audiology

  • QuestionCan these be worn 24/7 and in water

    Asked by Hear.

    • Answer Eargo hearing aids are designed to be worn about 16-18 hours a day and need to be recharged each evening. You do not want to submerge them in water or they will be ruined. They can be worn while exercising or out in the rain, but they cannot be saturated or submerged.

      Answered by Eargo Support

  • QuestionWhat adjustments or personalization can Eargo’s support team make to the hearing aids?

    Asked by Steven66.

    • Answer Eargo’s team of licensed hearing professionals are able to personalize the hearing devices on behalf of an Eargo user to customize the sound quality, alter device performance in noise and manage the programs. They can customize the number, order, and type of programs and help mitigate an issue like feedback (or whistling), should it occur. This is done remotely by using the Eargo app and Bluetooth connection in the charger. It's very easy to do.

      Answered by Eargo Audiology

  • QuestionMy hearing loss is worse in one ear. Can I program these to have the left ear louder than the right?

    Asked by Yunsta.

    • Answer Each ear can be adjusted Separately or together.

      Answered by JoshuaF

  • QuestionWith device being in ear canal do you get a plugged up sound or echo sound.... Or something you have to get use to...

    Asked by Anonymous.

    • Answer Good question. Eargo hearing aids are designed with patented "Flexis" that come in different sizes and styles. Their design allows the ear canal to remain "open" so that certain sounds a person can hear well will pass through naturally and the Eargo design does NOT give the wearer a plugged feeling like traditional hard completely in-the-canal hearing aids.

      Answered by Eargo Audiology

  • QuestionCan I purchase only one? I have hearing loss in one ear only.

    Asked by Anonymous.

    • Answer Eargo hearing aid systems are only sold in pairs. There have been numerous people over the years who bought Eargos and only have one-sided hearing loss. They choose to use the other device as either a back-up or they rotate use to make both last longer in general. The cost of a pair of Eargo hearing aids may actually be the same or less than buying one traditional behind-the-ear hearing aid. If you want to discuss this with a hearing professional please call 800-615-9000.

      Answered by Eargo Audiology

  • QuestionWill they fit most ears?

    Asked by Bill.

    • Answer Eargo hearing aids fit approximately 80% of ears. The soft medical grade silicone Flexis come in different shapes and sizes to conform to the shape of your ear canal. In addition your 60-day trial period from Best Buy allows you to work closely with Eargo's team of licensed hearing professionals to ensure the best fit. If for any reason your Eargos do not fit your canals comfortably within the 60 day trial period, you are able to return them for a full refund.

      Answered by Eargo Audiology

  • QuestionI work construction will these cut high skill saw noise

    Asked by saws.

    • Answer Eargo hearing aids are an FDA registered exempt medical device designed to improve mild to moderately severe high frequency hearing loss. They are not hearing protection and therefore cannot lessen the sound damage from skill saws. Hearing protection should be used when operating machinery like this.

      Answered by Eargo Support

  • QuestionIs this item the original device also sold by Eargo

    Asked by Jim.

    • Answer Yes. All the Eargo hearing aids sold at Best Buy are the same ones available through Eargo.

      Answered by Eargo Audiology

  • QuestionDo you ship Eargo hearing aids outside of the United States?

    Asked by Steve66.

    • Answer Eargo only ships their hearing aids within the United States.

      Answered by Eargo Audiology

  • QuestionIf I need assistance with the devices, can I go into my Best Buy store for help or is help delivered via online with Eargo only?

    Asked by RachelHearing.

    • Answer Hi. If you need assistance with your Eargo devices, it is required that you call Eargo for assistance. They are the experts for their product and have a team of hearing professionals and client care specialists available to speak with customers. They can be reached at 800-615-9000, option 2. Their hours are Monday through Friday 8am to 8pm CST and 10am to 3pm on Saturdays. You can also access their comprehensive video library online at eargo.com/guides 24/7. Best Buys stores do not offer in-store support for such a specialized product at this time.

      Answered by Eargo Support

  • QuestionI have lost most of my hearing between 3,000 and 6,000 Hz. Do these hearing aids re-map the higher frequencies to lower frequencies so they can be heard?

    Asked by Dave.

    • Answer Hi. Eargo hearing aids do not re-map or transpose higher frequencies to lower frequencies. Eargo provides a free consultation with one of their hearing professionals if you'd like your hearing test to be reviewed to see if Eargo may be an option. A second opinion never hurts. Please call them at 800-615-9000 and select the option to possibly be a new client.

      Answered by Eargo Support

  • QuestionI suffer with tinnitus and hearing loss of my left ear, 50% according to the audiologist. Can the Eargo help with the constant ringing?

    Asked by dirtinmypocket.

    • Answer All hearing aids, including Eargo, are designed to address speech clarity and hearing loss first. As a secondary benefit from wearing Eargo, some people report that their tinnitus becomes less noticeable. I wish we could tell you Eargo hearing aids can make tinnitus go away, but we can’t. Since you report unilateral hearing loss and constant tinnitus, we strongly suggest getting a copy of a recent hearing test from a local hearing professional and consulting with an Eargo licensed hearing professional about whether their hearing aids would be appropriate for you. To get started, please call them at 800-615-9000 and a sales team member can set up this consult.

      Answered by Eargo Audiology

  • QuestionI am allergic to latex, of what material are the Eargo Neo hifi made? 2nd question: have they come out w/ color other than black yet?

    Asked by MamaMac.

    • Answer Hi. Eargo hearing aids have no latex in their materials whatsoever. The following information is from the technical R&D team - The plastic enclosure material on the outside is PC+PBT. Specific resin is Sabic Xenoy 5220U. The metal contacts are Stainless Steel. Specific grade is 316L. Regarding the black color, there is a specific reason we will only ever make Eargos in black. The black color is designed for the hearing aid to be undetected when worn. Eargo devices fit completely in the ear canal. The microphone opening sits flush in the black shadow of the ear canal opening which helps it look virtually invisible. If it was any color on any skin type, you would see it. I hope this helps.

      Answered by Eargo Audiology

  • QuestionWith eargo bluetooth can you answer a smartphone? Listen to music through smartphone?

    Asked by BV.

    • Answer No

      Answered by Anonymous

  • QuestionDo these help with tinnitus?

    Asked by Jules.

    • Answer Hi. All hearing aids, including Eargo, are designed to address speech clarity and hearing loss first. As a secondary benefit from wearing Eargo, some people report that their tinnitus becomes less noticeable. I wish we could tell you Eargo hearing aids can make tinnitus go away, but we can’t. If you have hearing loss and severe tinnitus, we suggest speaking with one of our licensed hearing professionals to see if Eargo devices would be right for you. Give us a call at 800-615-9000. You can also make an appointment with a local hearing professional if your tinnitus is quite severe.

      Answered by Eargo Audiology

  • QuestionAre you able to buy an extra charger?

    Asked by MadLex.

    • Answer Yes, you can buy an extra charger by calling Eargo directly at 800-615-9000. Best Buy doers not sell them. Please understand, however, that if you are using the app and connecting it via Bluetooth to the original charger that with the Eargo hearing aids, you will not be able to use for programming our personalization. The second charger can only be used for charging purposes only.

      Answered by Eargo Audiology

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