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Questions & Answers

Your price for this item is $1,650.00
Page Showing 21-40 of 40 questions
  • QuestionCan you talk on the phone or listen to music with these hearing aids?

    Asked by Mike.

    • Answer Yes

      Answered by Anonymous

  • QuestionWhat is the level of hearing loss for that hearing aid?

    Asked by Sherlk2011.

    • Answer Fairly difficult

      Answered by Anonymous

  • Questiondoes these aids help with tinnitus.

    Asked by Anonymous.

    • Answer No it doesn’t have rhat masking feature

      Answered by Dad42

  • QuestionDoes eargo offers cross hearing aids?

    Asked by Jcarr.

    • Answer Eargo does not offer CROS style hearing devices.

      Answered by Eargo Support

  • QuestionWhat do I do when the batteries go bad after 3 years? Do I need new hearing aids?

    Asked by Kosmo.

    • Answer Get new batteries

      Answered by Anonymous

  • QuestionWhat happens if I lose one of the aids, perhaps while our running. Is there any sort of replacement insurance available?

    Asked by DeafDave.

    • Answer Eargo offers a minimum one-year loss & damage policy covering the first year on all their hearing aids and charger. A claim can be made one time during that period of coverage and there is a small processing and deductible fee to be paid. You would contact Eargo directly to access this part of the warranty. The way Eargo hearing aids are designed, there is a small likelihood they would fall out of your ears during jogging as long as they were inserted into the ear canal properly. To further minimize loss, only store the haring aids in the charger when they are not in use.

      Answered by Eargo Audiology

  • Questionis it bluetooth enabled

    Asked by bill.

    • Answer Suppose so

      Answered by Anonymous

  • QuestionDoes the Eargo Neo WIFI qualify for HSA reimbursement?

    Asked by Lefty.

    • Answer Hi. Many people who have purchased Eargo hearing devices have been able to use HSA or FSA funds for reimbursement. Please check with your plan administrator to be certain.

      Answered by Eargo Support

  • QuestionEargo 6 Batteries last 3 yrs and cannot be changed. What about the Eargo Neo HiFi Hearring Aid?

    Asked by Anonymous.

    • Answer It’s the same

      Answered by Dad42

  • QuestionCan I buy this with Medicare by United Health Care ?

    Asked by Mianlien.

    • Answer Hello. Eargo does not file insurance claims or provide paperwork for insurance reimbursement at this time. You would have to contact your insurance provider to specifically see if Eargo is covered and if you can file for reimbursement on your own. If you truly want Eargo and do not have coverage for it, you can arrange financing through Best Buy.

      Answered by Eargo Audiology

  • QuestionEargo is sold through Best Buy. Can I buys these heading aids directly at the Best Buy store?

    Asked by Loulita.

    • Answer Hello. Eargo is available through BestBuy.com only. You cannot see or demo Eargo hearing aids at any of their stores right now. By purchasing Eargo through Best Buy, you will receive a 60-day trial period and receive full support from Eargo's team of licensed hearing professionals to maximize the benefit of their hearing aids. If you are not satisfied for any reason, you are allowed to return the hearing aids directly to Best Buy for a full refund.

      Answered by Eargo Audiology

  • QuestionWhat does HSA/HRA/FSA mean? Please explain.

    Asked by Bunny.

    • Answer Hello! HSA/HRA/FSA are acronyms for a type of Health Savings Account offered as part of health insurance coverage. If you purchase Eargo hearing aids and have such a health plan, you are eligible to turn in the bill to apply towards your health savings account. Please verify this with a contact person involved with your plan.

      Answered by Eargo Audiology

  • QuestionAre these rechargeable hearing aids? Or doI have to keep buying batteries.?

    Asked by Bunny.

    • Answer Hi! Eargo hearing aids are 100% rechargeable. There is no need to purchase batteries. When you purchase Eargos they come complete with a charging pod that by itself can be charged to last 5-6 days. It functions very similar to an Apple Airpods charging case. The hearing aids themselves will hold a charge for 16 hours which is long enough to use all day. It only takes 6 hours to charge our hearing aids for all day use.

      Answered by Eargo Audiology

  • QuestionCan I purchase Eargo hearing aids in all states via Best buy?

    Asked by John66.

    • Answer Yes. You can purchase Eargo hearing aids in all states through BestBuy.com.

      Answered by Eargo Support

  • QuestionAre these covered by insurance? How can you get your insurance company to pay for them?

    Asked by DAB.

    • Answer Making hearing care more affordable for everyone is very important to us, and Eargo is working with health insurers towards "in-network" status. However, this takes time. Your out-of-pocket costs may vary depending on plan benefits, eligibility, deductible, co-insurance, and model of device chosen. Benefit is not available through all insurance plans. Please consult your plan for coverage details. Please also note that Medicare does not currently cover hearing aids.

      Answered by Eargo Audiology

  • QuestionIs state sales tax charged on the Eargo hearing aids.

    Asked by Dexter.

    • Answer Some states require that sales tax is charged on hearing aids while others do not.

      Answered by Eargo Support

  • QuestionDo your hearing aids have Bluetooth?

    Asked by JohnG.

    • Answer Yes, Eargo has a unique approach to using Bluetooth (BT). Since Eargo hearing aids are too small to have a Bluetooth receiver inside, the charger has the BT receiver installed to communicate with the Eargo app on your smartphone. With the Eargo app, you are able to personalize your Eargo hearing aids by adjusting frequency bands, adding or deleting listening programs, and other functions. The changes you make are communicated to the charger and then uploaded into the hearing aids when placed into the charger.

      Answered by Eargo Audiology

  • QuestionDo you need a hearing test to purchase Eargo online?

    Asked by HaroldH.

    • Answer If you already have hearing test results, call and talk to an Eargo Personal Hearing Guide about whether Eargo is right for you. 800-615-9000 If you don’t have results from a hearing test, talk to a Personal Hearing Guide about Eargo’s hearing check at eargo.com/hearing-health/hearing-check. Eargo hearing aids are specifically designed to help those with mild to moderate high-frequency hearing loss hear better. This type of hearing loss is the most common and is caused by noise exposure or simply natural aging. Eargo hearing aids are designed to help you so you can hear life more clearly. Each Eargo device has 4 custom-developed Sound Profiles that are built on 30 years of research from world-renowned National Acoustics Laboratories and further refined with our own research and clinical studies. In addition to the Sound Profiles, Eargo has a mobile app as well. So, if you have mild to moderate high-frequency hearing loss, Eargo was meant for you.

      Answered by Eargo Audiology

  • QuestionAre Eargo hearing aids real hearing aids or basic amplifiers?

    Asked by whenryb.

    • Answer Eargo devices are hearing aids - Exempt medical devices registered with the FDA and subject to FDA regulations on standards for performance, manufacturing, labeling, and safety. Most other options sold online are amplifiers – “Personal Sound Amplifiers” or PSAPs. They are general amplifiers that make everything louder and do not have to meet the same standards as hearing aids. By their definition, PSAPs are meant to amplify environmental sounds for “non-hearing-impaired” consumers.

      Answered by Eargo Audiology

  • Questioncan you insurance when buying these

    Asked by Beck.

    • Answer Hi. Can you clarify your question please? We don't know if you're asking if you can use your health insurance when buying Eargo hearing aids or if you can purchase insurance from Best Buy.

      Answered by Eargo Audiology