Questions & Answers

Q: QuestionI currently have a Spectrum modem and router (separate items). I currently receive slow wifi in a 2900 sq. ft. house.Can I connect the eero Pro 6 AX4200 to the Spectrum router or should I connect it directly to the modem and return the router to Spectrum

Asked 4 years ago by EMMANUEL.

• A:Answer I connected my Eero Pro 6 directly to the Spectrum Modem, disconnected the Spectrum Wireless router and put it in the closet (don't lose it cause they'll want it back after the lease)... You will notice better download and upload speeds when you remove Spectrum's OEM Wireless Router. Spectrum will do their best to convince you to keep using their wireless router, but the truth is that when using their Spectrum Wireless Router, they track and monitor the unit (performance and network maintenance). Eero does a better job at security and network management right out of the box.

  Answered 4 years ago by RussVerified Purchase

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Q: QuestionYou offer packages of one modem and two extenders versus one of three modems. Why would I want three modems in stead of one modem and two extenders? Is there an advantage to use an additional modem in the system over an extender?

Asked 4 years ago by Anonymous.

• A:Answer Hi! These are actually routers, not modems. The modems should be given to you by your internet service provider. Eero pro products used to be sold as a router with extenders. This new eero pro 6 is now sold with no extenders. You can use your eero pro 6 as a router and any additional eero pro 6 you purchase can be used as an extender. Eero pro 6 allow for up to 1 gigabyte per second of download speed. The benefit of using an eero pro 6 as an extender is that it will allow for 1 GB of speed to be extended around the house for an additional 2000 sq ft. If you purchase the eero 6 extender, you will only have up to 500 megabytes per second of download speed with a range of 1,500 sq ft.

  Answered 4 years ago by KevinD

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Q: QuestionHow many eithernet ports just each unit have?

Asked 4 years ago by Doorbreaker.

• A:Answer Each eero Pro 6 has 2 ethernet ports. The one you chose to connect to your modem will have one ethernet port left for use.

  Answered 4 years ago by Kotor

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Q: QuestionCan you set up more than 1 SSID on the eero Pro 6 AX4200 Tri-Band Wi-Fi 6 Mesh Wifi System

Asked 3 years ago by Anonymous.

• A:Answer Unfortunately no, the eero FAQ I think has their reasoning for not supporting that. Initially that was a massive problem as I've lots of dumb 'smart' devices that only operate on the 2.4 band. It creates a setup issue with some of those devices since when you're setting them up your smartphone/tablet if may need to be connected to the same band as you are configuring the device, but the phone/tables wants to/will connect to the 5Ghz band. Fortunately I found that hasn't been that big an issue as you can in the eero software tell it to disable the 5Ghz network temporarily for 15 minutes - no interruptions: 5Ghz devices temporarily fall back to 2.4, I setup whatever 2.4 only device, and several minutes later everything that fell back returns to the 5Ghz band.

  Answered 3 years ago by Steve

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Q: QuestionI am upgrading my wifi and want to get Wifi 6 and tri band. I am an idiot when it comes to this, but if I purchase 2 of these and use them as 2 routers and not one as an extender, do I need to hard wire both to my modem? Can I use one hard wired and on

Asked 4 years ago by Thomas.

• A:Answer Yes. Hard wire the first one to the modem. The second one can be placed anywhere and does no need a hard wire to the modem. Download the Eero app on your phone and it will walk you through the install. It's extremely easy and user friendly and will take about 10 minutes. -john

  Answered 4 years ago by johnVerified Purchase

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Q: QuestionIs eero compatible with fios?

Asked 4 years ago by George.

• A:Answer Yes it is. I have Frontier Fios and it works great with it

  Answered 4 years ago by Rick

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Q: Questionwill this wifi mesh system extend the range of my internet?

Asked 3 years ago by papa.

• A:Answer Yes! I was blown away. I had so much interference in my new home, I considered moving. With Eero Pro 6 along with the Arris Surfboard Modem, my home will not be on the market. These two items have been a lifesaver. Not only is my internet extended, it's powerful and reliable. It never fails.

  Answered 3 years ago by DAW03Verified Purchase

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Q: QuestionWill every unit come with two ethernet ports? Can they be used for wired backhaul or direct ethernet?

Asked 4 years ago by ZaddC.

• A:Answer If you're buying the eero Pro 6 all units will come with 2 ethernet ports, they can be used for either connecting to the rest of your network wired, providing network connectivity to other devices (wired or wireless). Some examples: - You can have an eero plugged in to get wired backhaul in one port & another port providing ethernet to devices - You can have an eero connected wirelessly to other eero providing ethernet connection to devices plugged into it. If you do need a switch for more ethernet ports, make sure to get an unmanaged switch.

  Answered 4 years ago by Jamie

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Q: QuestionWill this work with or replace an Xfinity modem.

Asked 3 years ago by Inspector.

This question was asked about the related product: eero - Pro 6 AX4200 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White

• A:Answer It won't replace a modem. You will still need the modem to connect to your ISP's network. If the Xfinity Wifi is provided by the modem, you may be able to turn off the wifi in the device's settings. I left my Spectrum wifi turned on because some devices in the house are already connected to it.

  Answered 3 years ago by LanceJ

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Q: QuestionI have a camera system and need to be able to have 2.4 & 5g separated for cameras. Can you turn off band steering?

Asked 4 years ago by Becuzimurmother.

• A:Answer yes, it's currently a 'Discover' feature and is off by default. If you mean can you define separate SSID's for the 2.4Ghz and 5Ghz networks, then no.

  Answered 4 years ago by rtbestbuy

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Q: QuestionI have an older eero pro now and running good . Will I be able to unplug mine and hookup the 6 when it comes out? If I order will I get one in November ?

Asked 4 years ago by Bob.

• A:Answer You can use both of them together and connect the pro 6 to the modem to take advantage of the better specs.

  Answered 4 years ago by LuisA

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Q: QuestionWill move into a 3 level 2800 sq ft home with Comcast provider. With 400 mbps internet and connection to around 8-9 devices. Main hub will connect to Motorola Modem and 1 satellite on each floor. Will this setup work? Any other helpful tips?

Asked 3 years ago by Notageek.

• A:Answer That configuration should work. I have the main router and 2 identical satellites. I place one on each floor at opposite sides of the house (2200 sf). I have ran ethernet cables between satellites and main router. I also connect TVs and desktops by ethernet. All hardwired connections get the full speed promised by Xfinity (800mbps). Every other device (20+) in the house gets about 400-500 mbps wifi. Not sure if difference is due to wifi or limitation of my iPhones and iPads. But that is way more than any device needs.

  Answered 3 years ago by Marty

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Q: QuestionIf I have one eero 6 already. Can I connect use it as a hub and connect these 3 to it?

Asked 4 years ago by BestBuyFan.

• A:Answer Yes. I purchased the 3 pack and then 1 single so I could have 1 in each of my 4 rooms. Connecting multiple purchases is no problem.

  Answered 4 years ago by PLR1Verified Purchase

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Q: QuestionI plan to mix existing eero 6 (3pack) with eero Pro 6 (3 pack). I understand the Pro 6 is backward compatible but I am wondering about throughput with the eero 6 individual units operating more slowly than the eero Pro 6. Has anyone done this & result?

Asked 4 years ago by kanuck.

• A:Answer I upgraded and have two pros and two pro 6s. Most of the devices will go to the pro 6. It’s not slower and haven’t had buffering issues

  Answered 4 years ago by louisvm

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Q: Questionwill this work with a att dual band gateway? The modem and router are one unit

Asked 2 years ago by poncho.

• A:Answer It will. For an eero network you will have one eero hardwired directly to that AT&T Gateway via an ethernet cable and port. This eero will become the head/gateway eero and broadcast the eero wifi network. Other eero can connect to that gateway eero (wired or wireless) and will broadcast the same eero wifi network.

  Answered 2 years ago by eeroinc Team

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Q: QuestionWill these units work with the verizon home internet 5g wireless combination modem router made by Askey?

Asked 2 years ago by EugeneG.

• A:Answer I have the T-Mobile 5G home internet and mine works great!

  Answered 2 years ago by Jason

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Q: QuestionIs the use of Alexa mandatory, or does Eero have its own app?

Asked 3 years ago by Ryan.

• A:Answer Eero uses its own app. You can have an Eero system and keep it completely separate from Amazon/Alexa.

  Answered 3 years ago by WGITVerified Purchase

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Q: QuestionI just bought this from Best Buy but need one more extender. eero Pro 6 AX4200 Tri-Band Wi-Fi 6 Mesh Wifi System (3-pack) Will the eero Pro 6 try-band mesh Wif-Fi 6 system (2-pack) give me more coverage. In other words what can I buy to extend signal

Asked 3 years ago by MONMON.

This question was asked about the related product: eero - Pro 6 AX4200 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White

• A:Answer I bought an Eero 6 router to add more coverage they all work together and it was exactly what I needed. I have the Eero Pro 6 2 pack. I got it from bestbuy for less than $100. It should solve your coverage issues

  Answered 3 years ago by EddieVerified Purchase

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Q: QuestionI have ISP speed of 500 mbps up and down. When connected via ethernet to Eero Pro 6 I get close to 490 Mbps however on all my devices the wifi speed is not more than 170 mbps up and down standing close the Eero pro 6. no help from tech. Is this expected ?

Asked 4 years ago by DJP.

• A:Answer Try resetting it. I use to have that problem with the 2nd generation. But I reset mine and even on WiFi I get full speed 989.

  Answered 4 years ago by MAM2045

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Q: QuestionOn the single unit k01011 that claims one gigabit of wireless speed or wired speed... How far away from that router is it talking about? I'm in a two-bedroom apartment currently have Netgear putting out 455 mbps at router but through 1 wall 190mbps .

Asked 4 years ago by Cjs3120.

• A:Answer I have the eero 6 pro in my basement and no other extenders at the moment and on the top floor of my house I am see speeds of anywhere from 450-500mbps sometimes higher. It’s approximately 20-25 feet from the router. I should add I have a 600 mbps plan from xfinity. When I am within 10 to 15 ft of the router I see speeds at or better than the 600 mbps. As I get further from it the speed does drop but no where as bad as the compettion including Netgear.

  Answered 4 years ago by Mikeed704

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