Questions & Answers

Q: QuestionHow long does it hold a charge?

Asked 4 years ago by Mkki.

• A:Answer These are lithium polymer batteries so they last a very very long time. Exactly how long I do not know but I didn't touch mine for six months one time and it was still full.

  Answered 4 years ago by Bill

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Q: QuestionCan I use my new Iphone c-type cable?

Asked 4 years ago by Gaurav.

• A:Answer You can only use a USB-C cable to recharge this power bank. It does not support device/phone charging via a USB-C cable. In summary the USB-C port is only an input, not an output. It has two USB-A ports for charging devices. If you want to charge your iPhone the fastest use your USB-C cable to charge your phone with the Energizer UE10015PQ or the Energizer UE20015PQ. Those both provide Power Delivery 3.0 fast charging for iPhones via the USB-C port.

  Answered 4 years ago by Bill

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Q: QuestionIt says that the 10,000 mAh doesn't come with a wall adapter. What type of wall adapter would I buy to charge it?

Asked 4 years ago by ModGran.

• A:Answer To answer your question briefly you can use any leftover USB charging adapter that you may have in your home or apartment that has a connection port for a regular USB cable since Energizer is taking the cheap way out like a lot of american companies by not including a charging adapter inside the boxes of the products they sell to consumers at retail or online.

  Answered 4 years ago by BestBuy2020

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Q: QuestionWill this fast charge or slow charge connected devices?

Asked 4 years ago by Jimbo.

• A:Answer This product provides 2.4A of power and will charge at a maximum speed of 10.5W. If you want a fast power bank try the Energizer UE10015PQ or the Energizer UE20015PQ as these both provide 18W of power.

  Answered 4 years ago by Bill

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Q: QuestionIs this charger approved for flight or for use while flying a small airplane?

Asked 4 years ago by Dustin.

• A:Answer It’s a great product as long as you have somewhere to store it while flying and it isn’t in the way of the controls. Would definitely recommend as for long flights it helps keep the iPad charged and going!

  Answered 4 years ago by AV8RVerified Purchase

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Q: QuestionOnce this device is charged it does not "run down" if not in use, right? My goal is to have this charged and ready, not charging it every 5 days because it loses juice.

Asked 4 years ago by CH.

• A:Answer I fully charged it to 100% on Nov 7. It is still 100% today (Nov 27).

  Answered 4 years ago by HuskyVerified Purchase

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Q: QuestionIt says the battery can last up to 72 hours charging well to get it to charge that long for how many hours should i leave it on. Also how do you turn it on my holding the button down and how do you turn it off by holding down the button also?

Asked 4 years ago by ashes.

• A:Answer There is a row of lights on the side. Once all of them are lit, it indicates a full charge. Charging it more than that will not extend its capacity. It will shut off automatically.

  Answered 4 years ago by Scott

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Q: QuestionThis block has a USB-C Port, and from the description, it can be used to charge the block. Can that same port also charge a USB-C device such as a smartphone or earbuds? and if so, what is the power output of that port?

Asked 4 years ago by heydatsmyrice.

• A:Answer No, the USB-C port can only be used to charge the power bank. Utilizing this port will charge it faster than charging it via the microUSB port.

  Answered 4 years ago by Bill

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Q: QuestionI this adapter rated for 110 and 220 volts?

Asked 3 years ago by Eva.

This question was asked about the related product: Energizer - MAX 5,000mAh Ultra-Slim, High Speed Universal Portable Charger for Apple, Android, Google, Samsung & USB Enabled Devices - Black

• A:Answer Does this take an input voltage of 220V. In Europe the voltage at the wall comes into all devices at 220V. In the US it is 110V. Most phones and computers are rated for an input voltage of 110V to 230V. Yes, you have to use an ADAPTER but NOT a CONVERTER. My question is this charger rated to accept 110V - 230V?

  Answered 3 years ago by Anonymous

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Q: QuestionDoes this power bank support "Pass Through" charging? I.E.- Can I charge it will charging another device?

Asked 3 years ago by PassThrough.

This question was asked about the related product: Energizer - MAX 15,000mAh Ultra-Slim High Speed Universal Portable Charger for Apple, Android, Google, Samsung & USB Enabled Devices - Black

• A:Answer Hi Customer This power bank does not support pass through.

  Answered 3 years ago by Anonymous

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Q: QuestionDoes this fit a Samsung galaxy s10?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Energizer - MAX 5,000mAh Ultra-Slim, High Speed Universal Portable Charger for Apple, Android, Google, Samsung & USB Enabled Devices - Black

• A:Answer Yes this should work with a Samsung galaxy s10 just as well as any other phone or headphones as well.

  Answered 4 years ago by Milton12Verified Purchase

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Q: QuestionHow do you know if your energizer battery is charging?

Asked 4 years ago by Kobe1212.

• A:Answer On the side there are four lights. They turn on as it's charging. You can also see progress of charge as they stay solid as the charge level progresses. The level flashes until it's finished charging. Once all the lights are lit up, it's complete.

  Answered 4 years ago by Kbaum

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Q: QuestionCan I use this with a Moto G Play phone? I am not a techie and am very confused because the Moto G Play uses a USB C cable. What would I have to buy to use the Moto G Play with this 10,000 mAh charger, or can't it be done?

Asked 4 years ago by ModGran.

• A:Answer Yes this mobile charging battery will charge your phone's battery, because it does include a charging port for 1 USB C charging cable.

  Answered 4 years ago by BestBuy2020

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Q: QuestionDoes this product work for the Moto G7 phone?

Asked 4 years ago by doc1234.

• A:Answer I am sure it would. I have used mine to charge an iPhone, a Samsung phone, wireless headphones, a computer mouse, a fan, and more. All this does is deliver power so it will likely deliver power to anything that can receive power from a USB A port.

  Answered 4 years ago by Bill

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Q: QuestionI have a project that needs a thin power supply. What are the dimensions of this power pack.

Asked 4 years ago by Jal21.

• A:Answer This item is 6.2 inches long, 3.09 inches wide, and .82 inches tall. It is very thin.

  Answered 4 years ago by Bill

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Q: QuestionI searched for a power bank that can stop changing at a % and this came up can it do this

Asked 3 years ago by Lee1.

This question was asked about the related product: Energizer - MAX 5,000mAh Ultra-Slim, High Speed Universal Portable Charger for Apple, Android, Google, Samsung & USB Enabled Devices - Black

• A:Answer Hi Customer Could you help me understand a bit more what is your purpose on this "stop charging at %" ? because our power can only detect full charged device and give less power to keep you mobile phone at 100%.

  Answered 3 years ago by Anonymous

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Q: QuestionSo the cord that came with this portable charger is just for charging because it won't fit my phone is that correct?

Asked 3 years ago by Kath.

This question was asked about the related product: Energizer - MAX 5,000mAh Ultra-Slim, High Speed Universal Portable Charger for Apple, Android, Google, Samsung & USB Enabled Devices - Black

• A:Answer Yes the cord that comes with it is a micro USB cord to charge the battery pack. You need to supply your own cord to charge your phone.

  Answered 3 years ago by JustMeVerified Purchase

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Q: QuestionDoes this portable charger have a wall charging cord.

Asked 4 years ago by Weatherpap.

This question was asked about the related product: Energizer - MAX 5,000mAh Ultra-Slim, High Speed Universal Portable Charger for Apple, Android, Google, Samsung & USB Enabled Devices - Black

• A:Answer Yes, it come with a micro USB to USB cable to charge it. Note that it does not come with a wall adapter.

  Answered 4 years ago by Bill

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Q: QuestionHow many hours does it take to fully charge the power bank?

Asked 2 years ago by Brightbur.

This question was asked about the related product: Energizer - MAX 5,000mAh Ultra-Slim, High Speed Universal Portable Charger for Apple, Android, Google, Samsung & USB Enabled Devices - Black

• A:Answer takes about 3-4 hours to fully charge

  Answered 2 years ago by Anonymous

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Q: QuestionCan the Energizer Portable Charger be recharged on European 220V outlets, or only for the standard American 110V?

Asked 3 years ago by TheWedge.

This question was asked about the related product: Energizer - MAX 5,000mAh Ultra-Slim, High Speed Universal Portable Charger for Apple, Android, Google, Samsung & USB Enabled Devices - Black

• A:Answer It works on both, I used it in the US and also in the Caribbean.

  Answered 2 years ago by SatisfiedVerified Purchase

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