A:Answer Same issue here. When I edit my home and manually unlock the doorTHATS where the lock does not detect that it has been manually unlocked. Mechanically, the deadbolt is unlocked. But the unlock has not registered to the technology. Even the app indicates that the door is locked, however it is unlocked fully. Without realizing, I would return home and my door wasn’t locked, all because when I manually unlocked the door, it did not register to the “brains” of the lock that it was now unlocked, causing it to never initiate the auto locking mechanism, since it believes it is still locked. If this sounds like your issue try the manual unlock with a little more force behind it and it should register.
