Questions & Answers

Q: QuestionWhat does the Gas Range Installation service include?

• A:Answer The Gas Range Installation service includes installation of the range, connection to a functional gas shutoff valve and electrical source, connection to the shutoff valve with a new gas connector kit (purchased separately), connection to an existing electrical outlet, installation of an anti-tip bracket, leveling and testing of the unit, and a customer demonstration.

Q: QuestionWhat if my gas shutoff valve needs replacement during the Gas Range Installation?

• A:Answer Valve replacement is not included in the standard installation service and may result in a drop-off only appointment if the valve is corroded or not code-compliant.

Q: QuestionIs a new gas connector kit included in the Gas Range Installation service?

• A:Answer No, the gas connector kit is not included in the installation service and needs to be purchased separately.

Q: QuestionWhy is an anti-tip bracket installation included in the Gas Range Installation?

• A:Answer An anti-tip bracket installation is included in the service because it is a safety requirement. If you refuse the bracket installation, the unit cannot be installed.

Q: QuestionDoes the Gas Range Installation service include connecting the range to the gas line?

• A:Answer Yes, the installation service includes connecting the range to a functional, non-corroded gas shutoff valve using a new, required gas connector kit (purchased separately).

Q: QuestionI purchased a gas stove from Best Buy. It didn't recommend a new gas line at checkout. It wasn't clear if I needed a new one. I'm replacing a 20 year old gas stove. Should I purchase a new gas line?

Asked 4 years ago by Anonymous.

• A:Answer Bought a new Gas line as recommended it was yellow, installers didn’t use it and didn’t leave it with us and the gas line was not tightened up properly. :(

  Answered 4 years ago by dissatisfied

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Q: QuestionNon Regulated? Does this mean best buy installers are non-certified/licensed to install or work with gas lines? I've seen reviews where leaks were present.

Asked 4 years ago by DLR.

• A:Answer No. It means that they are installing for a standard gas line as opposed to one that requires the additional installation of a flow regulator such as with liquid propane.

  Answered 3 years ago by DeeJayOpM

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Q: QuestionDoes installation mean they will take out old dtove and install mew

Asked 4 months ago by Alex.

• A:Answer yes and quickly

  Answered 4 days ago by Samsung4doorflexrefVerified Purchase

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Q: QuestionMy purchase has included fee for Gas Range Installation. On the day Best Buy deliver my GE gas range, my house did not have the gas valve to connect with the range. Now, there have been the valve already. So when does BB installer come to install?

Asked 1 year ago by Ba.

• A:Answer never came back to install

  Answered 1 year ago by VenkatramanBVerified Purchase

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Q: QuestionWhat is the exact diameter of the gas valve required

Asked 2 years ago by Anonymous.

• A:Answer half inch/quarter turn

  Answered 2 years ago by GasRangeVerified Purchase

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Q: Questionwith the installation, will they also explain how to use the special features?

Asked 3 years ago by mike.

• A:Answer Unfortunately they didn't explain the special features. But I am having fun learning them and about my stove at the same time.

  Answered 2 years ago by SoulessAngelVerified Purchase

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Q: QuestionDo you have to remove and unhook the old oven prior to install?

Asked 3 years ago by Cherie.

• A:Answer No

  Answered 2 years ago by JimmyoVerified Purchase

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Q: Questionis there warranty on the installation?

Asked 3 years ago by Jinala.

• A:Answer did not install your men

  Answered 1 year ago by VenkatramanBVerified Purchase

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Q: QuestionConfirm what exactlly what services will be performed.

Asked 6 years ago by Anonymous.

• A:Answer They unboxed the new stove carefully warped it up and brought it into the house connected the no tip bracket and brand new gas line. They checked to be sure all the burners were working and cleaned up and left the brand new stove in place where I instructed and the left for their next delivery.

  Answered 6 years ago by 1234Verified Purchase

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Q: QuestionMy house has a gas service but does not have a gas valve near the stove. Will the technician help in running a gas line as well?

Asked 3 years ago by Nick.

• A:Answer No. Must DIY or hire plumber

  Answered 2 years ago by JimmyoVerified Purchase

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Q: QuestionHopefully this includes the tip bracket. That is what needs to be installed along with leveling of the stove

Asked 4 years ago by Anonymous.

• A:Answer Yes it does.

  Answered 2 years ago by SoulessAngelVerified Purchase

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Q: QuestionMy range comes with the LP conversion kit - I have LP. Do I have to choose the Gas Range Installation with LiqPropane Conversion (Licensed Professional) & Require OR can I use Delivery + Gas Range Installation (Non-Regulated) & Required Parts?

Asked 4 years ago by wibbs.

• A:Answer N/A

  Answered 2 years ago by OvenVerified Purchase

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Q: QuestionWhat’s the difference between gas range installation $19 dollars vs the gas range installation $139 dollars?

Asked 4 years ago by Laura.

• A:Answer The 19$ is regular hooking it up to your gas line. 140$ is installing the gas line for it. (Which goes through third party depending on your state and you may have to contact a different company and set up a date for them to come out AFTER stove has been delivered)

  Answered 4 years ago by Game

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Q: QuestionCan I get a detailed explanation of what non-regulated gas installation means?

Asked 5 years ago by Tiff45.

• A:Answer Regulated gas is a gas source, typically LP, that requires a flow regulator to be installed. Standard gas lines are the unregulated type.

  Answered 3 years ago by DeeJayOpM

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