Questions & Answers

Q: QuestionI own this model. It was replaced a week after I bought it due to sudden rattling noise every 50 minutes. The new one soon started making same noise. I’ve had a GE repairman come check on it twice, but the problem persists. I’m at a loss.

Asked 5 years ago by Hcoutinho.

• A:Answer I believe it is your ice maker There is a switch upper left corner in the freezer.. Turn to off I believe you have it on and no water supply to fridge..?

  Answered 5 years ago by Rock

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Q: QuestionDoes this model have led lighting in the freezer as well?

Asked 6 years ago by Fritzi.

• A:Answer Yes, the refrigerator has LED lighting in the freezer compartment.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionIs the internal water chilled or tap temperature?

Asked 5 years ago by Clion.

• A:Answer Hi Clion - Bottom freezer and French door refrigerators have a water reservoir coil in the fresh food section that holds 12 - 24 oz. of water. The water is chilled and stored until it is needed. Since the reservoir is in the fresh food section, the water will not be ice-cold. After the 12 - 24 oz. of cold water is dispensed, any additional water dispensed will not be chilled until the water in the coil tubing has had time to chill again. Thanks for your interest! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat size door opening is needed to fit the frig through?

Asked 3 years ago by Kids990103.

This question was asked about the related product: GE - 27.0 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hey there, and thanks for reaching out to us about this French Door refrigerator! We certainly understand how important the size of the unit is so you can get it in your home, and can advise the refrigerator has dimensions of 69 7/8 H x 35 3/4 W x 35 7/8 D. The height of the unit is just under 70" and the width is a little under 36". The door opening would need to accommodate those dimensions to get the refrigerator through and be at least 36” wide; if your door is less than that, the doors can be removed to move the unit inside. Further details are available in the installation instructions, on our GE website. The carton that the refrigerator comes in will have these approximate dimensions: Length – 36.5”, Width – 39.2” and Height – 71.3”; if you will still have it packaged when it goes through the door you may need to take those measurements into account as well. We hope this information helps, but are available if you need any further information, including over social media if you prefer. Best wishes! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes this fridge use r600a?

Asked 4 years ago by Bob.

This question was asked about the related product: GE - 27.0 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Good day, Thanks so much for reaching out. This is a good question! This model refrigerator does use R-600a refrigerant. For the refrigerant (coolant) type and amount used in a refrigerator, freezer or wine chiller, check the rating label on the appliance or its compressor. Be sure to stay in touch! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionJust bought a whirlpool and it is noisy. Going to return and hopefully buy this one. One review said this one was noisy too. Is it noisy, can you hear it running? Thanks

Asked 5 years ago by Anonymous.

• A:Answer I just bought one without a water dispenser. I have no intensions of connecting the water for anything. After being connected and on for a little bit, the refrigerator would suddenly make a loud hammering noise and then go silent again periodically over and over. We had a technician come out and informed us that because we did not connect the water supply and did not turn off the icemaker on the inside, the unit kept trying to draw water but there was none so the valve that controls that would vibrate and rattle loudly. He turned off the icemaker and - - - silence is golden. End of problem.

  Answered 5 years ago by Cesar

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Q: QuestionI have 2 questions: 1) I hate cleaning stainless steel. Does this High Gloss Black fridge require any special cleaning? 2) I do not want an ice maker or water dispenser. Can I order this specific fridge without these options?

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - 27.0 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High-Gloss Black

• A:Answer Hi - Thanks for considering GE! The high-gloss black finish does not require special cleaning. Also, this model is not offered without the internal water dispenser. A water line is not required if you choose not to use this feature. Simply wipe with a clean, damp cloth and an appliance polish or a mild household detergent. Use a clean, soft cloth to dry and polish the cleaned surface. You can also use Cerama Bryte Appliance Cleaner, part number WX10X392. We also offer GE Profile™ Series ENERGY STAR® 23.1 Cu. Ft. Counter-Depth French-Door Refrigerator PWE23KELDS in our Premium Black Slate Finish. Its unique matte finish hides fingerprints and virtually eliminates smudges, keeping your appliances looking clean. If necessary, cleans easily with a soft cloth and soapy water or Cerama Bryte Appliance Cleaner. Explore our Black Slate Appliances: https://www.geappliances.com/ge/black-slate-appliances.htm - Keep in touch! SUE@GEA

  Answered 6 years ago by GE Answers

  
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Q: QuestionWe purchased this model and it makes a noise like a loud humming sound. Occasionally it stops and is quiet for a little while but then starts up with the noise again. What can be causing this?

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 27.0 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer We're sorry to hear that your refrigerator us making a loud humming noise that comes and goes. We would love to hear what this noise sounds like. When you have a chance, please send us a video of this noise on social media so we can get an idea of what is going on. We're looking forward to hearing from you soon! -Chris@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs the slate or stainless steel magnetic on the front? Want to be able to put up family pics and our son's artwork. :)

Asked 4 years ago by RenatainBham.

This question was asked about the related product: GE - 27.0 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hello RenatainBham - Thank you for your interest in this amazing refrigerator. All of our GEA French door refrigerators are magnetic so you can proudly display your son's best works. We only recommend caution as the magnets may scratch the finish. Stay safe and keep in touch! - John@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat type of compressor is used in this model?

Asked 5 years ago by Nemo.

This question was asked about the related product: GE - 27.0 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hi Nemo - Thanks for viewing GE! A reciprocating compressor, also known as a Scotch Yoke compressor, is used in this refrigerator and designed to give years of reliable service. If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com! Sue

  Answered 4 years ago by GE Answers

  
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Q: QuestionI was wondering what the depth of the refrigerator with the doors taken off is as I only have 29" to get this into the house.

Asked 5 years ago by Zaskar24.

• A:Answer Hi Zaskar24 - Thanks for your interest in GE Model # GNE27JSMSS! Case depth without door 29". We suggest viewing the Quick Specs document at the following link for all product dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GNE27JGM_JMM_JSM_C2_18.pdf - We suggest GE® ENERGY STAR® 23.1 Cu. Ft. Counter-Depth French-Door Refrigerator GWE23GYNFS (Case depth without door 24 3/8 in). Quick Specs document: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GWE23GEN_GMN_GYN_20.pdf - We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: Questionrefrigerator makes a loud noise every 50 minutes I do not have an ice maker or a water dispenser but it makes a loud grinding noise

Asked 5 years ago by E.

• A:Answer I have an ice maker in the freezer and you have to shut it off manually if your not using it. I heard the same grinding noise and checked the owners manual. It was correct on the fix.

  Answered 5 years ago by RexsamVerified Purchase

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Q: QuestionWill the door bins hold a gallon of milk?

Asked 5 years ago by tthor.

• A:Answer Hi tthor - Yes, the refrigerator is equipped with 6 adjustable gallon storage door bins. Thanks for choosing GE. Enjoy! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionCan a full head of lettuce fit in the vegetable drawer?

Asked 7 years ago by Shopping.

This question was asked about the related product: GE - 27.0 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hi Shopping- Yes, the Humidity Controlled Drawers will accommodate a head of lettuce. Thanks for choosing GE. Enjoy! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionDoes the ice maker have to be on in the freezer in order for the water dispenser in the fridge to work?

Asked 2 years ago by Anonymous.

This question was asked about the related product: GE - 27.0 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High-Gloss Black

• A:Answer Hello there, This is a great question! The ice maker and water dispenser operate independently of each other, so you can turn the ice maker off in the freezer and still use the dispenser in the refrigerator. Hope this helps. Reach out if you've got more questions. Stay well! Mike@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionDoes it come with an alarm that will go off if you leave the refrigerator or freezer doors open? My current refrigerator has an alarm that will go off if the doors are left open.

Asked 5 years ago by BriMar.

• A:Answer Hello BriMar - We appreciate your interest and we are happy to help! Yes, this refrigerator model has the Door Alarm feature. This alarm will sound if either door is open for more than 2 minutes. The beeping stops when you close the door. We are glad you checked. Olga

  Answered 5 years ago by GE Answers

  
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Q: QuestionCan the doors be removed to get into house?

Asked 5 years ago by Mac.

• A:Answer Mine was delivered with the doors off, Best Buy delivery placed the refrigerator and then set the doors.

  Answered 5 years ago by MdBuyer

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Q: QuestionHow do I reset the freezer back to 0 on my new GE model GNE27JSMAFSS refrigerator?

Asked 5 years ago by freezerhelp.

• A:Answer Hello Freezerhelp. Thank you for reaching out to us. We are glad to assist. Just keep pressing the Freezer temperature control until it cycles through back to the recommended setting of 0 degrees. We hope it helps. Olga

  Answered 5 years ago by GE Answers

  
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Q: QuestionCan the doors be removed to be able to get this fridge through the doorway?

Asked 5 years ago by PG1958.

• A:Answer The doors are not on the refrigerator when it arrives so the answer is yes.

  Answered 5 years ago by RoseVerified Purchase

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Q: QuestionDoes this come with the hook up hose for the water line or do I have to purchase that separately ?

Asked 5 years ago by Growingoldgracefully.

• A:Answer You will need the $30 hookup section to go between the end of the water supply line and the refrigerator. Plus, if this is your first fridge dispensing water or ice, you will also need to bring a water supply line to the location of the fridge, which is a plumbing job for which Best Buy is charging around $140 as of right now.

  Answered 5 years ago by BromleyVerified Purchase

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