Questions & Answers

Q: QuestionSomething has failed..- the camera Now only shows the window screen and not into the yard as it did earlier. Please advise. Before and after below:

Asked 5 years ago by Softa.

• A:Answer Hi ! It's only your night vision that kick in and yes the lights that reflex in the window,is annoying just try to put dark tape for the black camera or white duck tape on your camera,to cover the lights from reflecting in the window,so your camera can see,better in the dark. Take care and stay safe !

  Answered 4 years ago by Steph

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Q: QuestionCan I put this inside in a window and view my front yard? Also, is your app compatible with Android cell phones? Thank you

Asked 6 years ago by GregTampaFlorida.

• A:Answer Hello, Greg. If you are using the camera to view the outside part of your home and this camera is situated in front of a glassed window will bounce back and will blind the camera. If your purpose is to use this camera to view the outside part of your house clearly we advise that you physically place the camera outside the window to eliminate the glare, hence we would like to set your expectation that this is an indoor camera. We do have an outdoor camera named Hawk. For android phones, it should be 4.1× or higher. For more details, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST

  Answered 6 years ago by Geeni official response

  
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Q: QuestionHow long is the power cord

Asked 6 years ago by Troy.

• A:Answer The power cord is about 8 in. But thats the least of your worries. It constantly looses internet connection and overheats. Dont buy this product.

  Answered 6 years ago by MelvinVerified Purchase

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Q: Questioncan this camera be hooked up to show on a laptop computer rather than a smartphone

Asked 6 years ago by kiva.

• A:Answer It absolutely can, I recently purchased 3 Geeni Hawk 2s, and wanted to have it show up on my office monitor as well as my phone. The solution I found was to download an emulator called "Nox" which essentially allows you to run an android device as a virtual computer on your PC. From there I simply ran Nox, went to to the play store, downloaded the Geeni app, and there you have it. Keep the emulator running on one of your PC monitors and you have constant video feed from your cameras. Hope I was of some help!

  Answered 5 years ago by nick

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Q: QuestionWhere would I put an sd card in the camera? Also what kind of sad card to I get?

Asked 6 years ago by Bre.

• A:Answer You would need to get the saddest card you can find for use in this camera. Like emo sad.

  Answered 5 years ago by HughJaynusVerified Purchase

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Q: QuestionCAN I USED MY INDOOR FOR OUTSIDE CAMERA

Asked 3 years ago by cent.

• A:Answer Its not recommended. Indoor cameras dont have a protective shell and is incased so no moisture dirt or anything else can get inside and reach the components. Being Cold will also not be good for the indoor camera

  Answered 2 years ago by Anonymous

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Q: QuestionSo where do the videos go when they are saved? I can't find them

Asked 5 years ago by Randy.

• A:Answer The videos should go to the SD card that you put in the side of the camera. Hook the cord up to a computer and open your finder/windows manager app or take the SD card out and put it in an adapter to plug it into a USB port or directly into an SD slot.

  Answered 4 years ago by mn050711

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Q: QuestionCan I connect to my hotspot on my phone

Asked 5 years ago by Jason.

• A:Answer Thank you for your interest in one of our products, Jason. To answer your question, For connecting the device using the mobile hotspot, you will need two mobile phones, one is to access the Geeni app and the other will be the one to serve as the source of the mobile hotspot (make sure this phone has a mobile data). The mobile phone that is the source of the mobile hotspot needs to be always near the camera. Kindly turn on the mobile hotspot of the other phone and connect your phone to the hotspot. Upon adding the device to the Geeni app, select the "Change Network" on the Set up your WiFi page and kindly make sure to enter the WiFi name and password for the mobile hotspot. We don't recommend you to use a mobile hotspot for connecting the device since a mobile hotspot is not as stable as a regular home router. For more details, please contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.

  Answered 5 years ago by Geeni official response

  
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Q: Questionwhile Im watching the live feed,the sound option in the bottom left hand corner has either a line through it or it doesn’t.If I’m seeing a line through the sound character does that mean theres already no sound or does that mean press it not hear sound?

Asked 5 years ago by Manda.

• A:Answer Hello Manda! Thank you for bringing this to our attention, let me provide you the information you need. When you're seeing a line through the speaker icon, it means that the sound is muted but if there's no line that means, you can hear the background noise from the camera. For more information, please contact us via email at [email protected] or call us at +1 888 232-3143, from Mon-Sun, 9:00 AM to 9:00 PM EST.

  Answered 5 years ago by Geeni official response

  
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Q: QuestionDoes this camera have motion detection?

Asked 5 years ago by Needhelp.

• A:Answer Hello! Yes, all Geeni camera has a motion detection feature. Make sure all the permissions and notifications for the Geeni app are allowed on your phone settings, turn on motion detection and set it to high sensitivity in the Geeni app. For assistance, feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.

  Answered 5 years ago by Geeni official response

  
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Q: QuestionI am looking for a video camera that does not need Wi-Fi

Asked 6 years ago by Otsego.

• A:Answer Hello; The security Camera you need is a Logitech Alert Security Camera, which does not use Wi-Fi for its operation. These remarkable Security Camera's are the model's 700n and 700e. Both of these models are 1080 HD which also have night vision. The 700e model is for outside use as well as inside as it is waterproof and can withstand high outside temperatures like we here in sunny Arizona. I myself do have (9) of these wonderful Alert Security Cameras and I just love them. These Alert Cameras will also give you alerts on your cell phone if you signup for it. All Videos are automatically downloaded onto your Computers Hard-Drive for safe keeping. Each Camera also has a 32mb. Micro Disk Card in them for additional Video Recordings. If you go online and type in Logitech Alert Command Camera's, you can read up on these remarkable Security Cameras. These Cameras work and operate through the electricity in your home and not through Wi-Fi. Hope this helps.

  Answered 6 years ago by Larry

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Q: QuestionIs it available in white? Do you use batteries to power it?

Asked 6 years ago by Angel.

• A:Answer Hi Angel! The camera is available in white color but the only difference is the resolution of the white one is 720P compared to the resolution of the black one that is 1080P. It doesn't have a built in battery and needs to be plugged at all time that it is in use. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 Midnight EST.

  Answered 6 years ago by Geeni official response

  
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Q: QuestionDo I have to pay the monthly subcription fee for the black Geeni webcam?

Asked 5 years ago by jubie.

• A:Answer Hi Jubie! Tha's a nice question, all Geeni device including the Geeni camera doesn't have a monthly subscription. By the time you purchased it you own that device already. If you need assistance, please reach us via email at [email protected], phone +1 (888) 232-3143 from Mon-Sun, 7:00 AM to 12:00 Midnight EST.

  Answered 5 years ago by Geeni official response

  
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Q: QuestionWhat type of extenstion cord is compatabile with the geeni plug, like the gage and the amp etc? thanks

Asked 6 years ago by Geenitester.

• A:Answer A normal everyday household extension cord will work with it, but its not necessary.

  Answered 6 years ago by clcbudVerified Purchase

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Q: QuestionMy father-in-law has Alzheimer's and lives right next door. Can we use the cameras in his home even though he does not have WiFi? We have WiFi and can monitor it with our phones or computer, but I wasn't sure if WiFi is necessary where the cameras are.

Asked 6 years ago by Karen.

• A:Answer No, the cameras require Wi-Fi to work.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionDo I have to use wifi?

Asked 11 months ago by Ka.

Q: QuestionIs there a way to automatically ftp images / snapshots (or live video) from my Geeni cam to my webserver, to allow live public viewing from my website? Any sort of app to interface with Geeni to do this? Dave

Asked 1 year ago by Tweek.

Q: QuestionHow do I connect to my iPhone 12 and make it private to my iPhone?

Asked 2 years ago by Vaughn.

Q: QuestionWhy can't I find the( mercury camera geeni app ) for (mercury smart wifi camera CI-051) in play store on my tablet? I have it on my phone, but it doesn't show up in play store on my tablet!?! Is that specific app not compatible for Android tablet?

Asked 2 years ago by Amy.

Q: QuestionCan I have 2 different households with different Wi-Fi accounts?

Asked 2 years ago by K.