Questions & Answers

Q: QuestionDoes this allow for the laptop to be charged over USB? I'm not asking if it can charge outside items. What is the total RAM allowed? Does it have a mux switch?

Asked 3 years ago by ddoyle.

• A:Answer On the right port closest to the front it will charge with a 100w USB-C charger but slowly. Comes with 16 GB, and you can put in a max of 64 GB. This model, the XE4, is DDR4 only. The XE5 is DDR5 based. No MUX switch.

  Answered 3 years ago by DanielNTX

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Q: QuestionIs the screen 60Hz or 120Hz Refresh rate?

Asked 3 years ago by SpiffySocks.

• A:Answer Hi SpiffySocks, This laptop is equipped with a 4K 60hz OLED panel. Hope this helps! - John

  Answered 3 years ago by GIGABYTE Official

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Q: QuestionWhat is the main difference between this and the Aero 16 xe5 model? And Is this model of aluminum construction?

Asked 3 years ago by Mike33.

• A:Answer Xe5 uses newer DDR5 Ram, Xe4 only supports DDR4

  Answered 3 years ago by Anonymous

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Q: QuestionIs this compatible with ddr5?

Asked 3 years ago by Sunny.

• A:Answer Hi Sunny, The laptop in question is only compatible with DDR4. Note DDR4 and DDR5 are not cross compatible. Hope this helps!

  Answered 3 years ago by GIGABYTE Official

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Q: QuestionAre the ports wired to dGPU? When I plug it to external display thru DP over thunderbolt or usb-c, is the signal coming from dGPU directly or from integrated Iris Xe?

Asked 3 years ago by Anonymous.

• A:Answer The left thunderbolt is wired to the gpu, the ones on the right, intel

  Answered 2 years ago by hvbqueirozVerified Purchase

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Q: QuestionI want to upgrade the RAM. Where can I find a list of compatible RAM modules?

Asked 2 years ago by erckle.

• A:Answer When I ordered this laptop, I ordered RAM at the same time (also from BestBuy). I ordered two sticks of this for a total of 32gb of RAM, and it worked great: https://www.bestbuy.com/site/pny-performance-16gb-3200mh-ddr4-dram-cl22-sodimm-notebook-laptop-memory-black/6511520.p?skuId=6511520

  Answered 2 years ago by TTompkinsVerified Purchase

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Q: QuestionIs this Laptop Touchscreen?

Asked 3 years ago by Anonymous.

• A:Answer No

  Answered 3 years ago by DanielNTX

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Q: QuestionHow is the Ram arranged in this laptop. Is it arranged 2X8GB or 1X16GB?

Asked 3 years ago by Monty27.

• A:Answer 2x8gb

  Answered 2 years ago by hvbqueirozVerified Purchase

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Q: Questionhow bright is its screen (in nits)????

Asked 3 years ago by heime2003.

• A:Answer 500

  Answered 2 years ago by hvbqueirozVerified Purchase

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Q: QuestionTell me please what is max wattage for this 3070 ti card?

Asked 3 years ago by Ezha.

• A:Answer HI Vital, The max wattage of the 3070ti onboard this laptop is 105Watts. Hope this helps! - John

  Answered 3 years ago by GIGABYTE Official

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Q: QuestionWhat is the charger for this laptop?

Asked 1 year ago by StevenGPalacio.

Q: Questionhi, does this laptop comes with international warranty?

Asked 2 years ago by MarCuZoiD.

Q: QuestionWhat is the country of manufacture of this laptop? Thanks!

Asked 2 years ago by Mike.

• A:Answer Hi Mike, The COO is Taiwan. Hope this helps! - John

  Answered 2 years ago by GIGABYTE Official

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Q: QuestionCan this laptop VR ready? Can I connect my HTC Vive Pro 2 to the mini display port on the hub without losing/reducing any quality?

Asked 2 years ago by BestBuyer.

Q: QuestionHow can I stop auto bright light reset to 27 ?

Asked 2 years ago by Dinh.

Q: QuestionIs this laptop made in China? I saw an article that said that it was made in Taiwan.

Asked 2 years ago by Drounia.

• A:Answer Hi Drounia, This laptop is made in Taiwan. Hope this helps! - John

  Answered 2 years ago by GIGABYTE Official

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Q: Questionhow many nits is the display? GIGABYTE - AERO 16" 4K AMOLED Gaming Laptop - Intel i7-12700H - 16GB Memory - NVIDIA GeForce RTX 3070 Ti - 1TB SSD Model:AERO 16 XE4-73US914HHSKU:6499104

Asked 2 years ago by TuacaTom.

• A:Answer 500 nits

  Answered 2 years ago by NorthernFishHouseVerified Purchase

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Q: QuestionDoes this laptop have Bluetooth capability?

Asked 2 years ago by Chris.

• A:Answer Hi Chris, Yes this laptop does come equipped with built in bluetooth and wifi. This will allow you to connect all your latest bluetooth devices (mouses, keyboards, speakers etc...) Hope this helps! - John

  Answered 2 years ago by GIGABYTE Official

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Q: QuestionIs it true the battery is trash? Some reviews say 2hrs just web we browsing?

Asked 2 years ago by Nick.

• A:Answer This is true but you can change the settings to get a little more put of it. I had 2 and ended up returning them due to issues

  Answered 2 years ago by THEBEARDEDFINDSVerified Purchase

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Q: Questioncan i connect the laptop with external 144hz screen with high refresh rate to solve the problem of the 60 hz throw the HDMI port or it won't change?

Asked 2 years ago by commandaq.

• A:Answer Hi Commandaq, Yes you can plug this laptop to an external monitor through one of the thunderbolt ports or the HDMI via the included AERO Hub. You can then output a higher refresh rate that way (The laptop display is a 4K 60HZ OLED panel) Hope this helps! - John

  Answered 2 years ago by GIGABYTE Official

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