Questions & Answers

Q: QuestionWhat are the differences between this new model and the Thermostat e?

Asked 4 years ago by smccoy64.

• A:Answer The Nest Thermostat (2020) comes with a 6 cm color LCD with 240x320 resolution, and mirrored glass finish. It provides more wiring terminals (10) that work with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery. On the other hand, the Nest Thermostat E comes with polycarbonate, ceramic-feel finished ring with a frosted display that works with fewer (86%) 24V heating and cooling systems. While both Nest thermostat models work with most two-stage heating and two-stage cooling systems, we recommend checking the Compatibility Checker on our Google Nest support site to verify if your system is compatible. You can also take a look at the following support article for the complete technical specifications of the Nest thermostats: https://support.google.com/googlenest/answer/9230098

  Answered 4 years ago by Nest Support

  
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Q: QuestionDo you need wifi to use the thermostat? Or can you use it no matter what

Asked 4 years ago by rose.

• A:Answer You can still use the Nest Thermostat to control your system even without Wi-Fi. However, you won't be able to utilize its other features such as remotely controlling the thermostat using the Home app. You can check this link to learn more about Nest Thermostat: https://support.google.com/googlenest/answer/10125150

  Answered 4 years ago by Nest Support

  
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Q: QuestionThe description says that the front is a mirrored finish but the pictures of the Snow and Sand show a white or corel cast to the glass respectively. Does the front actually look like a pure mirror or is it tinted to match the side color?

Asked 4 years ago by mjames.

• A:Answer It is a mirror finish. The photos don't do the product justice.

  Answered 4 years ago by Anonymous

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Q: QuestionDoes this work without wifi if I decide not to have wifi?

Asked 3 years ago by bree.

• A:Answer You need to connect to wifi to set up the thermostat. As soon as you power on the thermostat, the screen displays a message to set up on the Google Home app. There’s no workaround for this. Wifi is needed.

  Answered 3 years ago by ReggaeJuiceVerified Purchase

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Q: QuestionDoes this work with Nest app. On iPhone. I have two older thermostats that use Nest app. And would want to add any newer ones.

Asked 3 years ago by Dadsteve.

• A:Answer No. You can only use the Google Home app for the new Nest Thermostat (2020). It's the first thermostat setup that is completed entirely on the Google Home app. Here's some helpful links you might want to check out: - Nest thermostat technical specifications: https://support.google.com/googlenest/answer/9230098 - Control your devices using Google Home App: https://support.google.com/googlenest/answer/9249866

  Answered 3 years ago by Nest Support

  
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Q: Questiondoes this nest work on a two zone system with natural gas heat and elec a/c system?

Asked 4 years ago by Bob.

• A:Answer The Nest Thermostat is designed to work with most 24V systems, even older systems. Nest thermostats are usually compatible with zoned systems that use multiple thermostats, including zoned systems with dampers. However, we recommend using the Compatibility Checker tool on our Google Nest Help page to verify if your system is compatible with Nest Thermostat here: https://store.google.com/us/widget/compatibility/thermostat

  Answered 4 years ago by Nest Support

  
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Q: QuestionIs it compatible with the nest temperature sensors?

Asked 4 years ago by Vankyo.

• A:Answer No, it is not remote sensor compatible. For that you need the Nest 3rd gen (standard $249 Nest) or Nest E.

  Answered 4 years ago by DanC

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Q: QuestionCan the 2020 Nest Thermostat control a HVAC humidifier?

Asked 4 years ago by Tom.

• A:Answer Yes it can control a HVAC humidifier when I set up my Nest while you are going through the set up with Google Nest app it gives you several options. That option to connect HVAC humidifier is on the setting. I hope this helps answer your question.

  Answered 4 years ago by AlejandraVerified Purchase

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Q: QuestionCan this thermostat be locked?

Asked 3 years ago by paul.

• A:Answer Nest Thermostat does not have the PIN lock/unlock feature unfortunately.

  Answered 3 years ago by Nest Support

  
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Q: QuestionMy current wiring does not have a common wire available. Can I connect this thermostat with out It? In the compatibility test it states this unit is, however, when I go through the set up process a call out warning to connect the common wire comes up.

Asked 4 years ago by Buddy.

• A:Answer Nest thermostats are designed to be able to work efficiently without the need of a power wire when the heating and cooling wires of your system can deliver enough power to keep the thermostat's battery charged up. But some heating/cooling wires unfortunately can't deliver adequate power to Nest thermostats. In such cases, Nest thermostats need a common (C) wire that goes into the C terminal of the thermostat. Since you´ve already checked with our Compatibility Checker tool, the next best step would be to contact a Nest Pro technician to check your system and install a common (C) wire if needed Our support teams are always here to assist you if you have any further questions.You can contact us via the Google Nest support page here: https://support.google.com/googlenest/contactflow

  Answered 4 years ago by Nest Support

  
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Q: QuestionDoes this thermostat support Matter for smart homes

Asked 7 months ago by PatrickS.

• A:Answer Hey Patrick, that's a great question! Yes, both the Nest Thermostat and Nest Learning Thermostat (4th gen) are compatible with Matter. To learn how to set them up, please visit this link: https://support.google.com/googlenest/answer/12391458 If you have any further questions, please don't hesitate to contact us: https://support.google.com/googlenest/gethelp

  Answered 7 months ago by Google Nest Support

  
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Q: QuestionCan I use one app to run three different thermostats in three different locations.

Asked 9 months ago by Popmixer.

• A:Answer Hi there. Yes, you can easily control your three Nest Thermostats from different locations using the Google Home app. This allows you to adjust temperatures, set schedules, and even monitor energy usage for each thermostat.

  Answered 9 months ago by Google Nest Support

  
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Q: QuestionCan you basically just hook it up to 2 wire Williams wall heater ? Or would you still need a c wire ?

Asked 3 years ago by TRDPro.

• A:Answer Nest Thermostat works with most 2-wire, 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery. We suggest using our online compatibility checker first to ensure that your system is compatible with Nest Thermostat. Here’s the link: https://store.google.com/us/widget/compatibility/thermostat Typically, smart thermostats don’t require a common (C) wire, but every system is different. Without a common wire, your Nest thermostat will charge itself through power sharing using your existing heating and cooling wires. However, when your heating and cooling wires are not able to deliver the needed power for your Nest thermostat, you may need to connect a common or C wire since it helps deliver enough consistent power to your thermostat. When there’s a C wire, it becomes the thermostat’s go-to for power backup when power sharing doesn’t work. This can also conserve battery life since the batteries will likely only be in use when there’s a power loss to the thermostat. Also, Nest Thermostat (2020) has a backup battery. For systems that are not using a C wire, the average battery life is three to six months. However, depending on the Wi-Fi activity on the thermostat, it may be possible to extend or reduce the battery life. For further assistance, you can contact our support team here anytime: https://support.google.com/googlenest/gethelp

  Answered 3 years ago by Nest Support

  
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Q: QuestionAre batteries required for use, although the thermostat is wired?

Asked 3 years ago by HomeOwner.

• A:Answer Yes. The wires are for the HVAC. The batteries power the Nest.

  Answered 3 years ago by BostonSteveVerified Purchase

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Q: QuestionI'm looking for a thermostat that will control both of our heating systems. Most of the winter we heat with an external wood burner but as needed we do use our back up lp. Will ONE of these control both systems?

Asked 3 years ago by Anonymous.

• A:Answer It depends on your system and it's wiring. Nest Thermostat works with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery that has a maximum of 6 wires. We suggest using our online compatibility checker to ensure that your system is compatible with Nest Thermostat. Here’s the link: https://store.google.com/us/widget/compatibility/thermostat You may also check this link to learn more about Nest thermostat compatibility: https://support.google.com/googlenest/answer/9246656 For further assistance, you can contact our support team here anytime: https://support.google.com/googlenest/gethelp

  Answered 3 years ago by Nest Support

  
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Q: QuestionCan I set limits? I have a property on Airbnb and am looking for a thermostat that lets me set limits, so guests can’t lower it below a certain setting

Asked 4 years ago by Mandie.

• A:Answer Control it in the google app, may be able to limit it there, but certainly able to control it from anywhere in the world using that app.

  Answered 3 years ago by naimdagod

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Q: QuestionWhat generation is this model?

Asked 4 years ago by Gina.

• A:Answer 1st gen

  Answered 3 years ago by naimdagod

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Q: QuestionIs there a way to use Siri to control this thermostat

Asked 4 years ago by Anonymous.

• A:Answer No. Siri doesn't have support for the new Nest Thermostat.

  Answered 4 years ago by Nest Support

  
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Q: QuestionWhat "generation" is this thermostat and is Google going to stop supporting it later this year?

Asked 1 day ago by JohnM.

Q: QuestionWould this work with a Mitsubishi mini split AC ?

Asked 1 month ago by AndyC.

This question was asked about the related product: Google - Nest Smart Programmable Wifi Thermostat - Fog

• A:Answer Thanks for asking, AndyC. The Nest Thermostat works with a wide variety of systems. To make sure you are getting the best fit, here’s a link to our compatibility checker: https://store.google.com/intl/en/widget/compatibility/thermostat/

  Answered 1 month ago by Google Team

  
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