Questions & Answers

Q: QuestionI’m kinda dumb about this. Will a nest thermostat communicate through my WiFi or do I need additional products? Keith

Asked 4 years ago by Thermostat.

• A:Answer Nest Thermostat is a stand-alone device. It doesn't need an "assisting device" to connect to the internet because it has it's own Wi-Fi chip. You can check this link to see Nest Thermostat's tech specs: https://support.google.com/googlenest/answer/9230098

  Answered 4 years ago by Nest Support

  
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Q: QuestionDoes the nest have the capability to link up with Vivint home security system?

Asked 4 years ago by Vivint.

• A:Answer Yes. Nest Thermostat works with Vivint. We recommend contacting Vivint support for more information.

  Answered 4 years ago by Nest Support

  
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Q: QuestionI have a brand new thermostat E, my new home has two A\C units, would I be okay to mix this with a different model of nest thermostat or should I purchase two of the same? I live in the East Valley of AZ.

Asked 4 years ago by Donster.

• A:Answer There is no problem with mixing different models

  Answered 4 years ago by Derfamon

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Q: QuestionHas anyone noticed higher than normal humidity via the humidity sensor which is limited to monitoring the humidity levels in your home? It's off significantly.

Asked 4 years ago by Charlie.

• A:Answer Please reach out to our support team via Google Nest help page so we can further troubleshoot the humidity sensor issue for your Nest Thermostat here: https://support.google.com/googlenest/gethelp

  Answered 4 years ago by Nest Support

  
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Q: QuestionWill it work on any furnace

Asked 4 years ago by Santa52.

• A:Answer No, you should check the compatibility on the google website. https://support.google.com/googlenest/answer/9246656?hl=en

  Answered 4 years ago by Derfamon

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Q: QuestionI have a cabin with electric heat. Can I turn on or off the heat completely from my phone?

Asked 4 years ago by Dookoo.

• A:Answer Once you have successfully added your Nest Thermostat to the Home app, you can easily control it even when you’re not at home. Take a look at this link for more details: https://support.google.com/googlenest/answer/9249866 We recommend checking your system's compatibility first with the Nest Thermostat. You can use our Compatibility Checker tool on this link to verify if your system is compatible: https://support.google.com/googlenest/answer/9246656 or you may reach out to us for assistance with your new Nest Thermostat here: https://support.google.com/googlenest/gethelp

  Answered 4 years ago by Nest Support

  
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Q: QuestionIs it 2 heat 1 air?

Asked 4 years ago by orangecavi23.

This question was asked about the related product: Google - Nest Smart Programmable Wifi Thermostat - Sand

• A:Answer Yes. The new Nest Thermostat Works with 85% of 24 Volt heating and cooling systems and it can support dual stage heating and single stage cooling systems as well. We recommend cross checking the wiring for your heating and cooling system with the Compatibility Checker tool on our help page to verify if your system is compatible. Check out this link for the tool: https://store.google.com/us/widget/compatibility/thermostat

  Answered 4 years ago by Nest Support

  
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Q: QuestionI'm uder the impression that the nest thermostats are all battery powered but you still wire them up where the thermostat basically charges itself. Are all nest thermostats this way where you can wire them to constantly charge the battery?

Asked 4 years ago by Moody.

• A:Answer They will work on battery but connecting a 24 volt common is the best.

  Answered 4 years ago by MisterTVerified Purchase

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Q: QuestionWhen the thermostat is set to heat/cool mode is there a way to make the current temperature in a larger font and not show the range? The large font on the range confuses my elderly father and is more info than he needs to see.

Asked 4 years ago by TexTom.

• A:Answer I wish I could help you with this. I just recently purchased this Thermostat for my 85 year old dementia mother and the larger temperature as you stated is the one it is set at and the smaller temperature as you already know is the indoor temperature. I wish it was the other way around and maybe it can be. It's a good question that we might need to ask the Best Buy Geek Squad and if it can't be changed, then maybe we need to be on the Company Board of the creator of this Smart Thermostat because we know what it is like with our elder parents that we love dearly. I purchased this Thermostat to not have a lot of info and to be simple and for my mom not to see a lot of stuff. Also, that I can control from my App to make sure she is comfortable. All my best to you, as we look out for our loved one.

  Answered 3 years ago by Domino

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Q: QuestionIs this thermostat considered a learning thermostat?

Asked 4 years ago by Dkburnz.

• A:Answer No. Nest Thermostat is a programmable smart Wi-Fi thermostat but is not a learning thermostat. Take a look at this link for all Nest thermostats technical specifications for better comparison: https://support.google.com/googlenest/answer/9230098

  Answered 4 years ago by Nest Support

  
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Q: QuestionI have a newer HVAC heat pump with gas backup that uses eight wires. Is there any way to connect this Nest, which appears to have only six connectors, to my system?

Asked 4 years ago by Johnny.

• A:Answer The new Nest Thermostat won't be able to support the other wires for your heating and cooling system since it can only support up to 6 wires. We recommend using the Compatibility Checker tool to verify if your system is compatible with any of our Nest thermostat models: https://support.google.com/googlenest/answer/9246656

  Answered 4 years ago by Nest Support

  
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Q: QuestionI am moving into a house with 240 volt electric base board heat. I have no idea age or make of heaters. Will this work with that system?

Asked 4 years ago by Anonymous.

• A:Answer no

  Answered 4 years ago by AlphaVerified Purchase

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Q: QuestionWill this work with a 4 wire, 24 volt, Single stage cooling and two stage heating unit?

Asked 4 years ago by Doog.

• A:Answer The new Nest Thermostat works with most 24V heating and cooling systems. This includes gas, electric, forced air, heat pump, radiant, oil, hot water, solar and geothermal. We recommend using our Compatibility Checker to see if your system is compatible with the Nest Thermostat. Here's the link: https://store.google.com/us/widget/compatibility/thermostat You can also contact one of our specialists to help you check the compatibility here: https://support.google.com/googlenest/contactflow

  Answered 4 years ago by Nest Support

  
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Q: QuestionDoes the google thermostat work with Alexa?

Asked 4 years ago by Jenn.

• A:Answer Yes. Nest thermostats are compatible with Alexa. You can check the following link for more details on how you can control Nest Thermostat with Alexa: https://support.google.com/googlenest/answer/9325080

  Answered 4 years ago by Nest Support

  
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Q: QuestionI only have 2 wires going into my old thermostat (BLACK AND BROWN). Can I replace it with this model?

Asked 4 years ago by John.

• A:Answer Nest thermostats are designed to work with most 2-wire 20 - 30V systems. You need to check what the color of the wire is for before you connect it on your Nest Thermostat. We recommend using our Compatibility Checker tool on this link to verify if your system is compatible: https://support.google.com/googlenest/answer/9246656 or you may reach out to us for assistance with your new Nest Thermostat here: https://support.google.com/googlenest/gethelp

  Answered 4 years ago by Nest Support

  
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Q: QuestionHow do I know if nest model GA02081-US is compatible with our furnace? Furnace was installed around 1995 ish. Furnace runs year round as it also heats our hot water. We have 2 zones, one on first floor and one on second floor which we very rarely use. e

Asked 4 years ago by Me.

• A:Answer Run the compatibility test on their site. Search up google nest compatibility test.

  Answered 4 years ago by WaltVerified Purchase

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Q: QuestionDoes this unit offer multi zone control? I have three zones heating and cooling. One per floor. Can I get three of these thermostats, and control them all remotely?

Asked 4 years ago by Marko.

• A:Answer You can control heating and cooling remotely with this device . I think you are correct and will probably need 3 separate units for 3 zones, but I recommend checking with Google/nest tech support to be certain. Good luck!

  Answered 4 years ago by MikeVerified Purchase

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Q: QuestionCAN THE 129 DOLLAR THERMOSTAT BE CONTROLLED FROM A MOBIL PHONE

Asked 4 years ago by SALC.

• A:Answer Yes

  Answered 4 years ago by JeffVerified Purchase

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Q: QuestionIf rthevtemp go below the same t number will not notify me in which way

Asked 4 years ago by Mexo.

• A:Answer We highly recommend that you contact support so we can better assist you with the Nest Thermostat settings. Please contact us directly by visiting this link: https://support.google.com/googlenest/contactflow

  Answered 4 years ago by Nest Support

  
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Q: QuestionMy unit lost internet connection and I'm 2 hours away. It isn't reconnecting. 3 days and no reconnect. Bought to check and change temp offsite. Internet is definitely strong enough. Worked for about 12 hours. Nest Therm Snow

Asked 4 years ago by BobB.

• A:Answer There's 2 batteries that probably need replaced.

  Answered 4 years ago by ShaashooVerified Purchase

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