Questions & Answers

Q: QuestionSo I just upgraded my internet to where I receive 500 mbps, but I have to google system and I only get 50. Why is this?

Asked 4 years ago by BradB89.

• A:Answer The limited Wi-Fi Internet speed you have could be related to a double NAT issue which happens when you have 2 routers broadcasting the same Wi-Fi SSID and password. To fix this, we recommend disabling the Wi-Fi functionality for your modem/router combo or put it in bridge mode, then set up Google Wifi router as your main router. You can then connect your other Google Wifi points and Nest Wifi points to the main Google Wifi router. To learn more about combining Google Wifi with Nest Wifi and 3rd party routers as a switch, you can check out this article: https://support.google.com/googlenest/answer/7182840

  Answered 4 years ago by Google Team

  
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Q: QuestionMy Xfinity Wi-Fi router is 1gig, what is the speed of these units? Will I get the same speed sending signal through these?

Asked 4 years ago by Paul.

Q: QuestionI presently have the google pods (3) pack. Can I buy additional pods only to expand my coverage?

Asked 4 years ago by Hoover.

• A:Answer Yes

  Answered 4 years ago by TroyVerified Purchase

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Q: QuestionWill the Google Wifi System NLS-13404-25 work with Optimum Cable System?

Asked 4 years ago by Bill.

Q: QuestionUp to how many devices can you connect with this?

Asked 4 years ago by Tammy.

• A:Answer I honestly don't know the limit. We use devices literally all over the house and outside too, and all work great at the same time.

  Answered 4 years ago by PhilTVerified Purchase

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Q: QuestionIf I have gigabit internet coming in and my devices support gigabit, will google wifi give gigabit speeds?

Asked 4 years ago by Abram.

• A:Answer It will give Gigabit speeds if hardwired via Ethernet. Mine maxed out around 300Mbps when wireless

  Answered 4 years ago by kidcymucksVerified Purchase

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Q: Questioncan i expand my existing google NLS-1304-25 WiFi system with their new Next wifi product

Asked 4 years ago by Dan.

• A:Answer Yes you can but expect software bugs I would update the whole system and not user friendly to expand

  Answered 4 years ago by hurricanefre

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Q: QuestionI have Spectrum Modem just for internet services. I purchased the 3 pack Google Nest wifi routers but I am having a problem because they keep losing power, going from blue to red. I unplug and it will light up to blue and within a minute go to red.

Asked 4 years ago by Plolo.

• A:Answer I had 2 scenarios: It happened to me. I was told to position it closer to the component I need it for. After relocating it, it worked. Or, it’s possible that it became bad. I called Google for assistance and did all kind of test. They came to a conclusion that one was bad. So they sent me a replacement.

  Answered 4 years ago by Nbk4b77042752

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Q: QuestionWE BOUGHT THE THE 4TH WIFI STATION AND THE NEW ONE CONNECTED WELL BUT ONE OF THE OTHERS NAME KITCHEN STOPPED WORKING. WHY?

Asked 5 years ago by TITO.

• A:Answer I can’t explain why it happens but once in a long while it happens to me. Just reset that particular one and all should be fine

  Answered 5 years ago by RegularJoe

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Q: QuestionWhat is the range of these extenders, 3000sq ft?

Asked 5 years ago by hutch.

• A:Answer Our home is 2650sq ft and it works great throughout.

  Answered 5 years ago by Happycamper

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Q: QuestionI currently utilize the Google Wifi AC1200 Dual-Band Mesh Wi-Fi System with 4 units. Can I add the newer Nest unit to my existing configuration easily. Also, if Yes, would it be best to use the Nest system as the unit plugged directly into the Modem?

Asked 5 years ago by Walt.

• A:Answer Yes & yes

  Answered 4 years ago by JackNapierVerified Purchase

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Q: QuestionI currently have AT&T internet. Would I able able to connect the google wifi system with this type of internet and how would I go about doing it. I currently have a modem in the kitchen but it doesn't reach to all areas of the house. Thank you in advance

Asked 5 years ago by kc.

• A:Answer Yes, you can connect Google Nest WiFi with your service provider's modem. You can connect on of Google WiFi points directly to your modem with the Ethernet cable to set it up as your primary point, then place the other Google Wifi points around your house create a mesh Wi-Fi system. You can connect them to each other wireless or via an Ethernet cable. All 3 points combined can give you Wi-Fi coverage of up to 4,500 sq.ft. But make sure to disable the router function of your modem to avoid a Double NAT which can be a problem while gaming online or forwarding ports.

  Answered 5 years ago by Google Team

  
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Q: QuestionWhen I connect the three Google WiFi system, 3-Pack - Router replacement for whole home coverage (NLS-1304-25), I will see in the WI-FI network settings three available networks or only one ??.

Asked 5 years ago by Anonymous.

• A:Answer Just one network.

  Answered 5 years ago by RGDud

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Q: QuestionWhen this item is coming back

Asked 5 years ago by Ray.

Q: QuestionWill this support a USB tether to my iPhone? I have a second/temporary apartment that I do not need everyday wireless service to. I would like to plug my tethered iPhone into this device to support connecting wireless devices at the apartment.

Asked 5 years ago by Bobbiedubs.

• A:Answer No, you’ll have to connect Google Wifi to a modem with working internet connection by an ISP via an Ethernet cable.

  Answered 5 years ago by Google Team

  
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Q: QuestionI have the Google Wi-Fi router with 2 extenders. How many extenders can I add to this system. I need coverage in my basement and my extenders are in the 3rd floor with the router on the 2nd floor.

Asked 5 years ago by HGoggleWiFi.

• A:Answer I have 3. The main one connected to the internet cable and 2 others. I dont know know if there is a limit.

  Answered 5 years ago by MaddyG

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Q: QuestionWill this system work with Nest wi fi thermostats?

Asked 5 years ago by rider12.

• A:Answer I have a Honeywell and it works great.

  Answered 5 years ago by MaddyG

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Q: QuestionI have At&t service at 1gig. Will your unit replace the modem and router and handle the 1gig speed for a two story 2700 sq ft house ?

Asked 5 years ago by Dutch.

• A:Answer Google Wifi only replaces your current router. You will still need to connect Google Wifi's primary point to your modem provided by your ISP, AT&T. Google Wifi points have 2 Gigabit Ethernet ports and can handle up to 1 Gigabit internet.

  Answered 5 years ago by Google Team

  
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Q: Questioni have an ATT gateway in our house and need to extend my wifi in another room. i know i can use this mesh device; but how many do i need? it seems i at least need 2 since one has to be connected my gateway at first and the second at minimum to extend WIFI

Asked 5 years ago by dukeassa.

• A:Answer How many points you need may depend on the distance you want to cover. We recommend placing the points no more than 2 rooms away from each other. You can take a look at the chart in the following link to decide how many points you may need : https://support.google.com/wifi/answer/7182840?hl=en If you like to have a look at our recommended setup options, take a look at this article : https://support.google.com/googlenest/answer/7215624

  Answered 5 years ago by Nest Support

  
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Q: QuestionCan I add a fourth one to the pack of 3

Asked 5 years ago by Darren.

• A:Answer You can add up to 32 points in a Google Wifi mesh network, but we recommend a maximum of 5 points in a single mesh setup. The chart in the following link may help you determine how many points you need : https://support.google.com/googlenest/answer/7182840

  Answered 5 years ago by Google Team

  
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