Questions & Answers

Q: QuestionWhy is router placement important for my home Wi-Fi?

• A:Answer The agent will help you optimize the placement of your router, considering both performance and convenience.

Q: QuestionWhat will the Geek Squad agent do about slow internet speeds?

• A:Answer The agent will recommend solutions to dead spots and slow Wi-Fi speeds.

Q: QuestionWill the agent help me set up parental controls?

• A:Answer Yes, the agent will help customize advanced settings, including parental controls and guest networks.

Q: QuestionHow long does the Home Wi-Fi Setup service usually take?

• A:Answer It is estimated to take about 90 minutes to complete the service.

Q: QuestionDoes the Geek Squad offer any kind of warranty on their work?

• A:Answer Yes, Geek Squad offers a 90-day workmanship warranty on their services and repairs.

Q: QuestionI have a laptop and an iPhone I lost my gmail account on both, tried through google but could not I could leave both or one at a time for you to work on l am in quarantine so need you suggest how to get it to you. Most everything else works.

Asked 5 years ago by Kati.

• A:Answer Someone hacked into my Gmail account and changed my password and mow I can't sign in and they changed my 2 step verification process

  Answered 2 years ago by Anonymous

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Q: QuestionI would like to understand a mesh network and how I Can have installed in my home

Asked 4 years ago by Scott.

• A:Answer Hi Scott. Thanks for your great questions. A mesh network in itself is typically 2 or more nodes that are spread through the home and create essentially a blanket over the entire space - thus creating a more consistent and stable connection to the network. This will be able to hold faster speeds, more devices and be more reliable long-term. We'd be happy to talk about this more and show you options available to you. To get started, please contact or head into your local Best Buy. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionHello i have comcast internet service and a xfi modem/router i would like to get better wifi so i purchased a orbi 3 modem combo package. Will best buy tech be able to use equipment to configure my internet and wifi for better coverage during the set up

Asked 4 years ago by ricnoris.

• A:Answer If orbi is like eero then yes...that’s exactly what the tech does. He connects the mesh system to your router which creates a new network that you name and assign password. Sounds like you already have all you need. Just need the tech to do the set up.

  Answered 4 years ago by TerpFanVerified Purchase

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Q: QuestionDoes this service evaluate all dead spots and make recommendations needed to set up home network that will work without interruptions?

Asked 4 years ago by Bigmoo242.

• A:Answer The technicians I had did exactly that. They went into every room in my home to make sure that wi-fi service was at its optimum.

  Answered 4 years ago by MrMoonglowVerified Purchase

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Q: QuestionI tried to connect Roku through my internet WiFi, but was not able to, even with a new router/modem with a good signal. I WAS able to connect with a borrowed hot spot. Can you help me with why it won't connect and why the WiFi signal shuts itself off?

Asked 5 years ago by Elizabeth.

• A:Answer The Geek Squad would be your best bet. I have not had any issues with my ROKU at all.

  Answered 5 years ago by SandyVerified Purchase

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Q: QuestionDO I BUY SERVICE WITH YOU GUYS OR I HAVE TO CALL SOMEONE ELSE?

Asked 4 years ago by Chinito.

• A:Answer Hey there, Alvaro. Thanks for the question! To get started with a service, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionIf I buy a router system from Best Buy and pay for wi-fi set up, what happens if Best Buy cannot set up my wifi? Do I get a refund?

Asked 4 years ago by MarkS.

• A:Answer Hi Mark. Thanks for your question! You're absolutely correct. If for some reason, we're unable to perform the service, we should be able to give you a full refund on the charge. I hope this helps out. Please let us know if you have any other questions.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionIf I buy a modem/router combo will you port fwd it to get my security cameras back on line if I buy this home wifi set up

Asked 4 years ago by Fraudulent.

• A:Answer Hi Rob. Thanks for the question! If we came out there to set up your modem/router combo, we'd definitely help you get devices online through the new unit. Please let us know if you need anything else or would like to get started.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionI need wifi in stall

Asked 7 years ago by Anonymous.

• A:Answer This Best Buy service lets you book a home Wi-Fi setup by the Geek Squad the same way you purchase a product. Just add the product to your cart and follow the screen prompts. Good luck!

  Answered 7 years ago by CommunityAnswer

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Q: QuestionIs the geek sqaud a wireless wifi company

Asked 7 years ago by bebe.

• A:Answer Yes Best Buy handles all types of Wi-Fi products.

  Answered 7 years ago by CarrotopVerified Purchase

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Q: QuestionWill Geek Squad help my son diagnose "laggy" Xbox games?

Asked 3 years ago by Granite.

• A:Answer Yes Geek squad helped answer all my gaming questions.

  Answered 3 years ago by CindyVerified Purchase

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Q: Questionif i purchase a new router and want a vpn installed will the geek squad install it

Asked 5 years ago by Ronnie.

• A:Answer Hi Ronnie. Thanks for your question. It is possible that we could do this for you. We may need to learn a little more about the specific vpn program or what the goal is to make sure. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI have a apple system with sonos and cox wifi. can you come in and check my system and help with disabling a guest network?

Asked 7 years ago by beekles.

• A:Answer Hello beekles – We should be able to help you out with that. If you’re using a router provided by your ISP, they may have it set up so a guest network can’t be disabled, however. In that case you may want to think about picking up a new router to replace the one provided by Cox. Please give us a call at 1-800-GEEKSQUD (1-800-433-5778) to get that scheduled.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionFios is discontinuing the router I rented from them. I would like to purchase my own router and a WiFi extender. Is there someone I can meet with to determine what I should purchase and someone to set it up in my home?

Asked 1 month ago by Bonnie.

Q: QuestionHow soon can we schedule?

Asked 2 months ago by Seneca.